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- Tasks: Lead maintenance efforts to keep hotels and leisure clubs in top shape.
- Company: Village Hotel Club creates lively, modern spaces for guests to work, eat, and play.
- Benefits: Enjoy discounts on stays, food, wellness memberships, and flexible working hours.
- Why this job: Join a fun, supportive team and make a real impact on guest experiences.
- Qualifications: General maintenance experience and excellent customer service skills required.
- Other info: Guaranteed day off for your birthday and various employee recognition events.
The predicted salary is between 28800 - 43200 £ per year.
Dab hand with a screwdriver and paintbrush? If so, come and join us as a Maintenance Team Leader and ensure our hotels and leisure clubs are always in top condition and in good working order. One of the most varied roles in the hotel, you will be a jack of all trades and a master of all. You will be on hand to fix issues in guest rooms to ensure they have a faultless stay, and make sure our pool area and gyms operate seamlessly, while public areas look as fresh as on day one.
Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. Forget stuffy hotels built around formality; we create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.
Join us and enjoy benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
- Friends and Family discounted stays from £49, including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development, including Rising Stars and Talent Academy programmes.
- A dynamic training approach utilizing our Mobile Gaming platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- Well-being and Healthcare benefits, plus monthly well-being programmes to support your mental health.
- Mental Health first aiders and up to 2 mental health days annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme for support and counselling.
- Flexible working hours.
- A fun, supportive, and inclusive work environment with regular team events.
- Reward and Recognition schemes, anniversary rewards for service milestones.
- Electric car salary sacrifice scheme.
- Guaranteed day off for your birthday.
- Discounted Health Cash plan and Sick pay Insurance.
- Various BIG People Days to celebrate and recognise employees and communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
- T&Cs apply based on your contract.
What we need from you:
- General Maintenance experience.
- Excellent customer service delivery.
- Ability to demonstrate what a good job looks like.
- Proactive, quick-thinking, and adept at identifying and fixing maintenance issues.
- Build good relationships with contractors and suppliers for cost-effective outcomes.
- Ability to work well under pressure.
- A team player, collaborating closely with other departments.
Come and be part of something new and special—Work, Grow & Play the Village Way!
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Maintenance Assistant Manager employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Assistant Manager
✨Tip Number 1
Familiarise yourself with the specific maintenance tasks that are common in hotels and leisure clubs. Understanding the nuances of guest room repairs, pool maintenance, and gym equipment upkeep will give you an edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest complaints or maintenance issues in the past. This role requires a proactive approach to ensuring guests have a faultless stay, so be ready to discuss your experiences.
✨Tip Number 3
Network with current or former employees of Village Hotel Club if possible. They can provide insights into the company culture and what they value in a Maintenance Assistant Manager, which can help you tailor your approach.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills during the interview. You might be asked to think on your feet, so consider common maintenance scenarios and how you would address them effectively.
We think you need these skills to ace Maintenance Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant maintenance experience and customer service skills. Use specific examples that demonstrate your ability to fix issues quickly and effectively, as well as your teamwork capabilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at Village Hotel Club. Mention how your proactive approach and problem-solving skills align with their values of fun and individualism.
Showcase Relevant Skills: Emphasise your general maintenance skills and any specific trades you excel in, such as plumbing or electrical work. Highlight your ability to build relationships with contractors and suppliers, which is crucial for cost-effective outcomes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a maintenance role.
How to prepare for a job interview at Village Hotels
✨Showcase Your Skills
Be ready to demonstrate your maintenance skills during the interview. Bring examples of past projects or issues you've resolved, and be prepared to discuss how you approached each situation.
✨Emphasise Customer Service
Since this role involves ensuring guest satisfaction, highlight your customer service experience. Share specific instances where you went above and beyond to ensure a positive experience for guests.
✨Demonstrate Proactivity
Discuss how you proactively identify and resolve maintenance issues before they escalate. Employers appreciate candidates who can think ahead and prevent problems from affecting guests.
✨Build Rapport
During the interview, focus on building a good rapport with the interviewers. Show your personality and enthusiasm for the role, as well as your ability to work well with others in a team environment.
