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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and provide top-notch customer service in a luxurious spa environment.
- Company: Join Sofitel Heathrow, an award-winning hotel known for style, convenience, and exceptional service.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and employee recognition programmes.
- Why this job: Be part of a dynamic team in a prestigious hotel with opportunities for growth and development.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude are essential; experience is a plus.
- Other info: Flexible hours available; perfect for students looking to balance work and studies.
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Holiday – 28 days holiday, enhanced after 5 years of service – Pro Rata
But there’s more…
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us…
Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do…
Spa Receptionists in our team play a pivotal role in creating a serene and enjoyable experience for our spa guests, contributing to the overall feeling of well-being and relaxation.
Greet our guests with a warm welcome as they arrive at the spa.
Ensure a smooth and efficient registration process, creating a friendly impression.
Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availability.
Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities.
Perform various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence.
More about you…
Providing high-quality service comes naturally to you.
Strong organizational skills and attention to detail.
Very good at multi-tasking and remaining calm under pressure.
Excellent communication skills with a high standard of written and spoken English.
A smart and professional appearance.
You value being part of a team and supporting your colleagues.
Most of all, you will have an approachable, positive, and proactive manner.
5-star hotel experience in a similar role is a real advantage.
Grow with us…
We are growing rapidly, and with growth come advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.
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Spa Receptionist - Part Time employer: Sofitel London Heathrow
Contact Detail:
Sofitel London Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist - Part Time
✨Tip Number 1
Familiarise yourself with the spa services and treatments offered at Sofitel Heathrow. Understanding the menu will allow you to engage confidently with guests and answer their questions effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will help you remain calm under pressure and improve your ability to handle guest inquiries smoothly.
✨Tip Number 3
Research the Arora group and its values. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Sofitel Heathrow on platforms like LinkedIn. They can provide insights into the company culture and may even offer tips on how to impress during the interview process.
We think you need these skills to ace Spa Receptionist - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise any previous work in hospitality or spa environments, as this will resonate with the hiring team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing high-quality service. Mention specific skills that align with the job description, such as strong organisational abilities and excellent communication skills.
Showcase Your Personality: In your application, let your approachable and positive attitude shine through. Use a friendly tone and express your enthusiasm for being part of a team that values guest experience and well-being.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Spa Receptionist role.
How to prepare for a job interview at Sofitel London Heathrow
✨Showcase Your Customer Service Skills
As a Spa Receptionist, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to create a welcoming atmosphere and handle inquiries with ease.
✨Demonstrate Organisational Skills
The role requires strong organisational skills, especially when scheduling treatments and managing client records. During the interview, discuss your experience with multitasking and how you prioritise tasks to ensure smooth operations.
✨Communicate Clearly and Confidently
Excellent communication is crucial in this position. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario where you greet a guest or handle a complaint, so be ready to demonstrate your communication prowess.
✨Emphasise Teamwork and Positivity
Being part of a team is essential in a spa environment. Share experiences that highlight your collaborative spirit and positive attitude. Employers value candidates who can support their colleagues and contribute to a harmonious workplace.
