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- Tasks: Provide top-notch IT support and solve problems for end-users across the UK.
- Company: Baker Hughes is a leading energy technology company with over a century of innovation.
- Benefits: Enjoy flexible working patterns, private medical care, and comprehensive wellbeing activities.
- Why this job: Join a dynamic team that values innovation and offers opportunities for personal growth.
- Qualifications: Bachelor's degree or equivalent experience, plus 3 years in technical support.
- Other info: Be part of a company that prioritises diversity and inclusion in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
End User Support Specialist- Digital Technology
Join to apply for the End User Support Specialist- Digital Technology role at Baker Hughes
End User Support Specialist- Digital Technology
Join to apply for the End User Support Specialist- Digital Technology role at Baker Hughes
Get AI-powered advice on this job and more exclusive features.
Do you enjoy acting quickly to solve problems?
Are you passionate about delivering exceptional IT support and driving continuous improvement?
Join our Digital Solutions Team
Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team provides a full life-cycle of exceptional hardware, software support, training and service delivery to our customers.
Partner with the best
We’re looking for a proactive and technically skilled End User Support Specialist to join our dynamic team based in the UK. In this role, you’ll be the first point of contact for end-users, providing high-quality technical support and ensuring seamless IT service delivery. You’ll work in a fast-paced, structured environment where your analytical mindset, problem-solving abilities, and customer service skills will shine.
As an End User Support Specialist, you will be responsible for:
- Providing second-level technical support to end-users across the UK.
- Monitoring support queues and ensure alignment with key performance indicators (KPIs) such as ASA, CSAT, and TTR.
- Applying your knowledge of ITIL v3 processes to manage incidents, problems, and changes effectively.
- Collaborating with cross-functional teams to implement compliance and security best practices.
- Driving continuous improvement initiatives within the support function.
- Utilizing ServiceNow for ticketing and workflow management.
- Supporting and troubleshooting within large manufacturing OT networks.
Fuel your passion
To be successful in this role you will:
- Have a related bachelor’s degree or demonstrate equivalent professional certification
- Have at least 3 years\’ experience as an End User Support Specialist.
- Demonstrate good experience of technical support in a customer-facing role
- Have a strong understanding of IT support processes and business operations.
- Proven experience with ITIL v3 (or later) frameworks.
- Familiarity with compliance, security standards, and continuous improvement methodologies.
- Excellent communication and interpersonal skills.
- Experience working with ServiceNow and in OT-heavy environments is highly desirable.
- Be of an analytical mindset with a proven ability to resolve problems and identify solutions.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Please discuss your preferred working patterns with the recruiter during the process
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
R149563
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Oil and Gas
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End User Support Specialist- Digital Technology employer: Baker Hughes
Contact Detail:
Baker Hughes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist- Digital Technology
✨Tip Number 1
Familiarise yourself with ITIL v3 processes, as this role heavily relies on managing incidents and changes effectively. Brush up on your knowledge of compliance and security standards to demonstrate your understanding during any discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues for end-users. This will highlight your analytical mindset and ability to thrive in a fast-paced environment.
✨Tip Number 3
If you have experience with ServiceNow, be ready to discuss how you've used it for ticketing and workflow management. This will set you apart, as familiarity with this tool is highly desirable for the position.
✨Tip Number 4
Network with current or former employees of Baker Hughes to gain insights into the company culture and expectations for the End User Support Specialist role. This can provide you with valuable information that may help you tailor your approach during the interview process.
We think you need these skills to ace End User Support Specialist- Digital Technology
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an End User Support Specialist. Focus on your technical support skills, familiarity with ITIL processes, and any experience with ServiceNow or OT environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and problem-solving. Mention specific examples of how you've successfully resolved issues in previous roles and how you can contribute to the continuous improvement initiatives at Baker Hughes.
Highlight Relevant Qualifications: Clearly state your educational background and any professional certifications that relate to the role. Emphasise your experience in customer-facing technical support and your understanding of compliance and security standards.
Showcase Soft Skills: Don't forget to mention your excellent communication and interpersonal skills. Provide examples of how you've effectively collaborated with teams or communicated complex technical information to non-technical users.
How to prepare for a job interview at Baker Hughes
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with ITIL v3 processes and any specific tools like ServiceNow that you've used in previous roles. This will demonstrate your capability to handle the responsibilities of the End User Support Specialist position.
✨Emphasise Problem-Solving Abilities
Since this role requires quick problem-solving, come equipped with examples of past challenges you've faced and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Customer Service Skills
As you'll be the first point of contact for end-users, it's crucial to showcase your customer service skills. Share experiences where you went above and beyond to assist a user or improve their experience, highlighting your communication and interpersonal skills.
✨Research the Company Culture
Understanding Baker Hughes' values and culture can give you an edge. Familiarise yourself with their commitment to innovation and continuous improvement, and be ready to discuss how your personal values align with theirs during the interview.
