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- Tasks: Lead hotel operations, manage teams, and enhance guest experiences daily.
- Company: Surya Hotels is a leading UK hotel group with a focus on excellence and comfort.
- Benefits: Enjoy up to 50% off hotel stays, flexible hours, and a bike-to-work scheme.
- Why this job: Join a dynamic team that values your input and offers career advancement opportunities.
- Qualifications: Experience in hotel management or restaurant leadership is essential.
- Other info: Access to financial support and employee assistance programmes available.
The predicted salary is between 36000 - 60000 £ per year.
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Are you an experiencedHospitalityManagerwith experience in overseeing the successful running of Restaurants/Bars and/or Accommodation?
Surya Hotels are recruiting for aHotelOperationsManager to lead the site,team and operations.
Dragonfly Hotels have a simple philosophy: economy with excellence. It means we do the basics brilliantly, with a splash of panache for good measure. In four key east of England locations, we deliver comfort, convenience and efficient, switched-on service, sensibly priced so you can do more with your trip, whether you’re staying with us for business, leisure, or a little bit of both.
Our Peterborough hotel is the ideal setting for a short break of business trip, with 70 rooms, the overlooks a serene lake which is home to Peterborough’s international Rowing Course.
To be successful as our Hotel Operations Manager you need:
- Management Experience in a 3/4 * 30+ bedroom hotel OR
- Phenomenal experience leading Restaurant teams- delighting and enhancing guest experience
- A thirst to drive and improve standards across the Hotel
- Great attention to detail
- Ability to lead and inspire a team, across a number of divisions, e.g. Restaurant, Kitchen, Housekeeping, Reception
- Numerical dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI
- Compassion to lead, motivate, inspire and develop your team- from your housekeeping stars to your back office team and FOH wonders
- Proven experience being hands on whilst seeing the bigger picture to increase your business
- Proven ability to work autonomously within an evolving framework
- Managers are managed against the Hotel P&L, guest feedback, ARR, Occupancy levels, Audits and Team stability
The ideal Hotel Operations Manager:
· Must have experience within a similar role with site and P&L responsibility
· Strong Hospitality Background, preferably F&B driven experience gained in hotels or high volume restaurants with personality, with proven levels of success
· Excellent management skills, including recruiting, performance managing and leading a team and an exceptional manager and great liaison with stakeholders
· Flexible in approach and a ‘Can do, will achieve’ attitude- you foresee issues and resolve before they arise
In return we offer:
. Increasing annual leave
. Discounted hotel & restaurant stays across the group- up to 50% off!
· AE pension
· Bike to work scheme
· Varied working times and great opportunities to advance your career
· Big discounts on Hotel Stays and Meals, throughout the Group
· Access to wages as you earn-through Wagestream, or savings pots and financial learnings too
· Employee Assistance Programme- to access support 24/7- free and confidential- for you and your family
If the above sounds like an ideal fit for you, please get in contact with us, we look forward to hearing from you!
Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.
Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.
We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.
Stay. Explore. Discover.
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Operations Manager employer: Surya Hotels
Contact Detail:
Surya Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operations and values of Surya Hotels. Understanding their philosophy of 'economy with excellence' will help you align your experience and ideas with their expectations during any discussions.
✨Tip Number 2
Network with current or former employees of Surya Hotels to gain insights into the company culture and operational challenges. This can provide you with valuable information that you can reference in conversations, showing your genuine interest in the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to lead diverse teams and improve operational standards. Highlighting measurable successes will make a strong impression on the hiring team.
✨Tip Number 4
Showcase your numerical dexterity by being ready to discuss how you've previously driven occupancy rates and managed P&L responsibilities. Being able to articulate your financial acumen will be crucial for this role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management or hospitality. Focus on your achievements in previous roles, especially those that demonstrate your ability to lead teams and improve guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of the role. Mention specific examples of how you've successfully managed operations, improved standards, or led teams in the past.
Highlight Key Skills: In your application, emphasise skills that are crucial for the role, such as numerical dexterity, attention to detail, and the ability to inspire and motivate a team. Use concrete examples to illustrate these skills.
Showcase Your Flexibility: Demonstrate your flexible approach and problem-solving abilities in your application. Provide examples of how you've anticipated issues and resolved them effectively in previous positions.
How to prepare for a job interview at Surya Hotels
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples of how you've successfully led teams in hospitality settings, particularly in hotels or restaurants, and how you improved guest experiences.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, come equipped with examples of how your attention to detail has positively impacted operations in your past positions. This could include managing P&L statements or enhancing service standards.
✨Exhibit Your Leadership Style
Articulate your leadership philosophy and how you inspire and motivate your team. Be ready to share stories that illustrate your ability to lead diverse teams across various departments, such as housekeeping and food service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to foresee issues. Prepare scenarios where you've successfully navigated challenges in hotel operations or guest services, demonstrating your proactive approach.
