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- Tasks: Lead daily operations, ensuring a top-notch experience for our members.
- Company: Join Europe's largest health and fitness operator, dedicated to excellence.
- Benefits: Enjoy free club membership, discounts, flexible shifts, and career growth opportunities.
- Why this job: Be part of a vibrant community while delivering exceptional service and maintaining high standards.
- Qualifications: Seeking a motivated manager with team leadership experience and a passion for customer service.
- Other info: Must be willing to work shifts, including weekends and late nights.
The predicted salary is between 36000 - 60000 £ per year.
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Join the Largest Health and Fitness Operator in Europe
We are looking for a dynamic Operations Manager to oversee the successful and efficient day-to-day operations of the club reception and cleaning teams. You will act as Duty Manager, ensuring smooth club operations and delivering a fabulous experience for our members.
Leading the Reception, Cleaning, and Spa host teams, you will maintain 5-star standards of facilities and a safe, clean environment through meticulous attention to detail and proactive problem-solving, prioritizing the safety of members and staff at all times.
Benefits of Working with Us
- Free Club Membership* for you and your family
- Discounts on services like Swimming/Tennis Lessons and Personal Training
- Unlimited 50% discount on food and drinks
- Opportunities for career advancement
- Flexible shift patterns
- Learning and development programs
- WagestreamApp for on-demand pay
- Benefits Suite
What We\’re Looking For
A self-motivated manager who takes pride in providing exceptional service and collaborates with the club\’s General Manager to ensure a safe, premium experience. Willingness to learn and utilize available training and development resources is essential.
- Willing to work shifts based on business needs, including 4 weekend shifts per month and at least one late shift per week
- Experience managing teams in service-led environments (e.g., restaurant, retail, leisure) – highly desirable
- Experience in duty management – desirable
- Experience in financial planning and management
- Passionate about customer service
- Excellent communication and collaboration skills
Join Our Community
Bring your passion, and we’ll bring the purpose. Be part of more than just a club—be part of a community.
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Operations Manager employer: David Lloyd Leisure
Contact Detail:
David Lloyd Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operations of health and fitness clubs. Understanding the unique challenges and standards in this industry will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Highlight your experience in managing teams in service-led environments. Be prepared to share specific examples of how you've successfully led teams and improved customer experiences in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled operational challenges in the past. This will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Operations Manager position. Tailor your application to highlight relevant experience in managing teams and providing exceptional customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in service-led environments, particularly in roles that involved team management or duty management. Use specific examples to demonstrate your skills in problem-solving and maintaining high standards.
Showcase Your Passion: Express your enthusiasm for the health and fitness industry in your application. Mention any personal experiences or interests that align with the company’s values and mission, as this can help you stand out as a candidate who truly cares about the role.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Manager role.
How to prepare for a job interview at David Lloyd Leisure
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading various teams. Be prepared to discuss your previous experiences in managing teams, highlighting how you motivated and developed your staff to achieve high standards.
✨Demonstrate Customer Service Passion
This role requires a strong focus on customer service. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in past positions, especially in service-led environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to handle difficult situations or emergencies, and be ready to explain your thought process and actions taken.
✨Familiarise Yourself with the Company Culture
Research the company’s values and community initiatives. Showing that you understand and align with their mission will demonstrate your commitment and enthusiasm for the role.
