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- Tasks: Lead daily operations, ensuring a top-notch experience for our members.
- Company: Join Europe's largest health and fitness operator, dedicated to excellence.
- Benefits: Enjoy free club membership, discounts, flexible shifts, and career growth opportunities.
- Why this job: Be part of a vibrant community while delivering exceptional service and maintaining high standards.
- Qualifications: Seeking a motivated manager with team leadership experience and a passion for customer service.
- Other info: Must be willing to work shifts, including weekends and late nights.
The predicted salary is between 36000 - 60000 £ per year.
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Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?
We are looking for a dynamic Operations Manager who will manage the successful and efficient day-to-day operation of the club reception and cleaning teams within the club, ensuring we give our members a fabulous experience every day. You will regularly act as Duty Manager, taking responsibility for the efficient operation of the club.
Leading the Reception, Cleaning, and Spa host teams, you will deliver 5-star standards of facilities and a safe, clean environment through an obsessive attention to detail, taking a \’See it, Fix it\’ approach, completing detailed reviews, and ensuring the safety of members and team remains our highest priority at all times.
What’s more, as an Operations Manager with us, you will have a range of benefits that are hard to find anywhere else in the industry:
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training
- Unlimited 50% discount on food and drinks
- Opportunity for advancement and career progression
- Flexible Shift Patterns
- Learning and Development Opportunities
- Wagestream App allowing you to be paid on demand
- Benefits Suite
What are we looking for?
A self-motivated manager who will take pride in exceptional service to our members and is happy to work with the club General Manager to ensure a safe and premium experience across the whole club. We want you to be willing to learn so you can make use of all the training and development tools we have available to help you flourish.
- The position requires working shifts in accordance with the demand of the business, including working 4 weekend shifts per month and at least one late shift per week
- Experience in managing a team in a service-led facility (e.g., restaurant, attraction, retail unit, sporting or leisure facility) – highly desirable.
- Experience of duty management responsibilities – desirable.
- Experience of financial planning and management.
- Passionate about customer service.
- Excellent communication and collaboration skills.
You bring the passion. We bring the purpose. We’re more than a club. We’re a community. Be a part of it.
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Operations Manager employer: David Lloyd Leisure
Contact Detail:
David Lloyd Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operations of health and fitness clubs. Understanding the unique challenges and standards in this industry will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Highlight your experience in managing teams in service-led environments. Be prepared to share specific examples of how you've successfully led teams and improved customer experiences in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled operational challenges in the past. This will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Operations Manager position. Tailor your application to highlight relevant experience in managing teams and providing exceptional customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in service-led environments, particularly in roles that involved team management or duty management. Use specific examples to demonstrate your skills in problem-solving and maintaining high standards.
Showcase Your Passion: Express your enthusiasm for the health and fitness industry in your application. Mention any personal experiences or interests that align with the company’s values and mission, as this can help you stand out as a candidate who truly cares about the role.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Manager role.
How to prepare for a job interview at David Lloyd Leisure
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading various teams. Be prepared to discuss your previous experiences in managing teams, highlighting how you motivated and developed your staff to achieve high standards.
✨Demonstrate Customer Service Passion
This role requires a strong focus on customer service. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in past positions, especially in service-led environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to handle difficult situations or emergencies, and be ready to explain your thought process and actions taken.
✨Familiarise Yourself with the Company Culture
Research the company’s values and community initiatives. Showing that you understand and align with their mission will demonstrate your commitment and enthusiasm for the role.
