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- Tasks: Lead daily operations of the Service Factory and manage a dynamic team.
- Company: Join Porsche Retail Group, a top UK employer in the automotive industry.
- Benefits: Enjoy 25 days holiday, private medical insurance, and employee discounts.
- Why this job: Be part of a prestigious brand with a supportive culture and growth opportunities.
- Qualifications: Experience in management and a passion for customer service are essential.
- Other info: Competitive salary with bonus potential and on-site parking available.
The predicted salary is between 36000 - 60000 £ per year.
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Due to sustained growth of the Porsche brand, we\’re delighted to confirm that we will be increasing capacity at our Porsche Centre in West London with a new sister servicing facility opening nearby.With this exciting expansion we are recruiting a number of new roles including a Service Site Manager.
About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.
About the role
As Service Site Manager, you will:
- Manage the Service Factory daily operations, looking after all aspects of the facility, the welfare of the employees, visitors and suppliers on site
- Lead the Team of Service Advisors/Executives, Administrators and Service Assistants to ensure that commercial and operational requirements are considered and met all times
About the responsibilities:
In the role of Service Site Manager, you will:
- Effectively manage workshop loading, efficiency, productivity and quality, whilst meeting customer expectations
- Review the allocation of work booked in by leading the planning meeting, identifying the resources required a minimum of 3 days in advance of the appointment
- Supporting and communicating with the Service Advisors/Executives and Technicians the day prior to the appointment the workshop plan
- Ensure work is completed fully to customer requirements in the agreed timescales
- Holding weekly group review meetings with all members of the team
- Ensure full compliance to manufacturer’s policy regarding recall campaigns
- Identification of Continuous Improvement areas throughout the operation
- Keep updated with technical knowledge and the FCA Compliance requirements of the business
Facilities
- Ensure awareness and compliance to all fire safety, security & health and safety procedures along with the maintenance of tidy and efficient work areas
- Oversee and be responsible for all staff employed at and entering the site including subcontractors e.g. Bodyshop employees, Drivers and Valeters.
Employees
- Team leadership for the Service Factory employees including, recruitment, grievances, disciplinary, training, coaching and mentoring as required
- In conjunction with the Aftersales Manager, managing resources including holiday cover, absence cover etc
- Holding monthly individual review meeting and set individual targets with all members of the team to ensure achievement of targets
- Identify individual team development needs, utilising a mix of personal/team coaching and formal training
About the hours & rewards
For the role of Service Site Manager, on-site staff parking will be available alongside a market leading remuneration package and the support you would expect from a manufacturer owned Top 100 company.
The hours of work are Monday to Friday 8.00am to 6.00pm & Saturdays 8am to 1pm on a rota basis and there is a salary on offer of circa £45k, dependant on experience, plus bonus with an OTE of £58K. Benefits include:
- 25 days holiday per year plus bank holidays
- VWG Company Car
- Private Medical Insurance
- Life Insurance
- Staff preferential rates
- Employee Discounts Programme
- Employee Assistance Programme
How to apply
Please note that eRecruitSmart is advertising the role of Service Site Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
automotive, motor trade, site manager, service centre, service advisor, workshop manager,
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Service Manager employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. Understanding what makes Porsche unique will help you align your management style with their expectations, showcasing your commitment to the brand.
✨Tip Number 2
Network with current employees or industry professionals who have experience in service management within the automotive sector. This can provide you with valuable insights into the role and the company culture, which you can reference during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved operational efficiency in previous roles. Highlighting your leadership skills and problem-solving abilities will be crucial in demonstrating your fit for the Service Site Manager position.
✨Tip Number 4
Stay updated on the latest trends and technologies in the automotive service industry. Being knowledgeable about advancements can set you apart as a candidate who is proactive and ready to implement continuous improvement strategies.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, team leadership, and operational efficiency. Use specific examples that demonstrate your ability to manage a service facility effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of Porsche's values. Mention how your skills align with the responsibilities of the Service Site Manager role.
Highlight Leadership Experience: Emphasise any previous roles where you led a team or managed operations. Detail your approach to team development, coaching, and achieving targets, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in a managerial role.
How to prepare for a job interview at ErecruitSmart
✨Know the Company Inside Out
Before your interview, make sure you research Porsche Retail Group thoroughly. Understand their values, recent achievements, and what sets them apart in the automotive industry. This knowledge will help you demonstrate your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Service Site Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style, conflict resolution, and how you motivate others to achieve targets.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss your understanding of workshop operations, compliance requirements, and continuous improvement strategies. Brush up on relevant technical knowledge to impress your interviewers.
✨Demonstrate Customer Focus
Customer satisfaction is key in this role. Be prepared to share examples of how you've ensured customer needs are met in previous positions. Highlight your approach to managing expectations and resolving issues effectively.
