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- Tasks: Support staff and service users by handling calls and providing advice 24/7.
- Company: Creative Support is a leading provider of mental health and learning disability services in Stockport.
- Benefits: Enjoy flexible shifts, a probationary bonus, pension contributions, and 33 days annual leave.
- Why this job: Gain valuable experience in social care while being part of a supportive and inclusive team.
- Qualifications: No specific qualifications required; just a caring attitude and good listening skills.
- Other info: Full training provided, with opportunities to work towards a QCF Diploma in Health and Social Care.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Are you calm, supportive and enjoy problem solving in your approach to work? We are looking for a caring, professional and person centred individual to join our Out of Hours advisory desk at Creative Support.
Creative Support is an established provider of mental health and learning disability support services, with our Head Office based in the centre of Stockport. As an Advisor on the Out of Hours desk, you are part of an important wider team who delivers high quality customer service, advice and support to our staff and service users 24/7 nationwide.
The role involves receiving, logging and responding to a variety of telephone calls that come into the Out of Hours Desk. You will provide effective telephone and administration support to assist in the key functions of our waking night service. This role is suitable for someone who is good at listening, enjoys fulfilling a duty of care, and likes to feel part of a valuable team.
This role is perfect for someone who is looking to gain insight into the social care sector and enjoys responding to a fast-paced environment. The Out of Hours service runs with the support from a qualified and trained senior advisor, with wider oversight from the 24/7 Senior On-Call for more serious incidents, safeguardings and emergencies. You must be available to work on a rota system fulfilling up to 3 x 12-hour night shifts 20:00 – 08:00 per week.
The rota is set well in advance to facilitate people as far as possible.
Vacancy Reference Number: 79998
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme.
Out of Hours Advisor employer: Creative Support Ltd
Contact Detail:
Creative Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Advisor
✨Tip Number 1
Familiarise yourself with the mental health and social care sector. Understanding the challenges and needs of service users will help you demonstrate your commitment and suitability for the role during any discussions.
✨Tip Number 2
Practice active listening skills. As an Out of Hours Advisor, you'll need to respond effectively to various calls. Being able to show that you can listen and empathise will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your experience in fast-paced environments. Highlighting any relevant experience where you've had to think on your feet or manage multiple tasks will showcase your ability to thrive in this role.
✨Tip Number 4
Research Creative Support's values and mission. Aligning your personal values with those of the organisation will not only help you in interviews but also show your genuine interest in being part of their team.
We think you need these skills to ace Out of Hours Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Out of Hours Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your calm and supportive nature, as well as your problem-solving skills. Use specific examples from your past experiences to demonstrate your ability to provide high-quality customer service and support.
Highlight Relevant Experience: Make sure to include any relevant experience in social care or customer service roles. Emphasise your ability to work in a fast-paced environment and your commitment to a duty of care.
Follow Application Instructions: Ensure you submit your application via the Creative Support website using the provided vacancy reference number. Double-check that all required documents are included and that your application is complete before hitting 'submit'.
How to prepare for a job interview at Creative Support Ltd
✨Show Your Caring Nature
As an Out of Hours Advisor, it's crucial to demonstrate your calm and supportive attitude. Share examples from your past experiences where you provided care or support to others, highlighting your ability to listen and respond effectively.
✨Understand the Role
Familiarise yourself with the responsibilities of the Out of Hours desk. Be prepared to discuss how you would handle various scenarios, such as responding to urgent calls or providing administrative support, showcasing your problem-solving skills.
✨Emphasise Teamwork
This role is part of a wider team, so it's important to convey your ability to work collaboratively. Discuss your previous experiences in team settings and how you contribute to a positive team environment, especially in high-pressure situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the specifics of the Out of Hours service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
