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- Tasks: Guide customers through the sales journey and convert inquiries into revenue.
- Company: HSS ProService is revolutionising the building services industry with innovative solutions.
- Benefits: Enjoy flexible benefits, annual leave for your birthday, and discounts on various purchases.
- Why this job: Be part of a dynamic team transforming an industry with cutting-edge technology and a bold vision.
- Qualifications: Experience in sales preferred; outstanding customer service and communication skills required.
- Other info: Join a diverse community committed to breaking down barriers and fostering growth.
The predicted salary is between 28800 - 43200 £ per year.
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HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire\’s legacy, we\’re blending innovation and customer-driven solutions to focus on sustainability.
As an Internal Sales Advisor at HSS ProService, you\’ll be at the forefront of guiding customers through the sales journey using your excellent customer service skills. You will be converting inquiries into revenue and delivering world-class customer experiences.
As a key part of this dynamic team, you\’ll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and within budget.
You\’ll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.
A typical day:
- Administer customer orders with great attention to detail to ensure successful outcomes.
- Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
- Be curious about our customers\’ needs to upsell and cross-sell effectively.
- Assist customers in navigating our digital channels for maximum convenience.
- Stay up-to-date with our products and services to maximise sales opportunities.
- Handle all customer requests within agreed SLAs and support any logistics queries.
- Make recommendations to customers and support the ordering process.
- Coordinate third-party carrier movements to ensure timely deliveries.
- Prioritise preferred suppliers in line with contracts, aiming to maintain positive margins.
- Negotiate with suppliers when needed to optimise contract costs.
- Educate customers on our diverse divisions to enhance service value.
- Meet and exceed key KPIs, including job completion rates and margins.
What you\’ll bring:
- Experience with hire or building materials sales environments is preferred.
- Outstanding customer service skills, providing high-quality customer experiences.
- Proven track record of achieving results through building relationships.
- Excellent communication skills, both verbal and written.
- Strong multitasking abilities with attention to detail.
- Resilience and tenacity to thrive in a fast-paced operational environment.
- Driving license is preferable.
What you’ll get back:
Join a forward-thinking team committed to transforming how businesses operate, using the latest technology and a bold vision. If you\’re passionate about being part of an industry disruptor, this is the place to build your career.
- Your birthday each year as annual leave to spend as you wish.
- Training and development opportunities to further your career and access relevant courses.
- Wellbeing and healthcare support to keep you happy and healthy at work and home.
- A culture of revolution; a chance to be part of pioneering change by driving digital and technological advancements in a traditional industry.
- Discounts and cashback on our perks site for a wide range of purchases including days out, restaurants, gym memberships, shopping, and more.
- Flexible benefits options through our Benefits portal, allowing you to choose benefits like Critical Illness Cover, Cycle To Work, Holiday Buy Scheme, and others.
We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if your contribution will help grow our business, we want to hear from you.
We\’re committed to breaking down barriers and fostering a diverse community where everyone has the chance to contribute.
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sales executive employer: HSS Hire
Contact Detail:
HSS Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land sales executive
✨Tip Number 1
Familiarise yourself with the building services industry and HSS ProService's offerings. Understanding their products and how they fit into customer needs will help you engage effectively during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will demonstrate your ability to provide high-quality experiences.
✨Tip Number 3
Network with current or former employees of HSS ProService on platforms like LinkedIn. Gaining insights from their experiences can give you an edge and help you understand the company culture better.
✨Tip Number 4
Prepare to discuss how you can contribute to achieving key performance indicators (KPIs) mentioned in the job description. Think about specific strategies you could implement to meet and exceed these targets.
We think you need these skills to ace sales executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in sales, particularly in hire or building materials environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your customer service skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully built relationships and achieved results in previous roles, showcasing your communication skills and attention to detail.
Prepare for Potential Questions: Think about common interview questions related to sales and customer service. Prepare answers that reflect your experience and how you can contribute to HSS ProService's goals, especially regarding customer satisfaction and operational success.
How to prepare for a job interview at HSS Hire
✨Know the Company Inside Out
Before your interview, make sure to research HSS ProService thoroughly. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As an Internal Sales Advisor, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight how you built relationships and contributed to customer satisfaction.
✨Showcase Your Sales Acumen
Be ready to discuss your experience in sales, particularly in hire or building materials environments. Share specific instances where you upsold or cross-sold effectively, and how you met or exceeded sales targets.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to multitask. Think of situations where you had to coordinate with teams or manage logistics under pressure, and be prepared to explain your thought process.
