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- Tasks: Join our team as a Customer Advisor, guiding customers through their automotive journey.
- Company: Stellantis &You is part of a global automotive leader with iconic brands like Jeep and Vauxhall.
- Benefits: Enjoy a competitive salary, company car scheme, discounts, and generous holiday leave.
- Why this job: Be the face of our dealership, interact with customers, and develop your career in a dynamic environment.
- Qualifications: A full valid UK driving licence and experience in customer service are essential.
- Other info: We promote equal opportunities and support the armed forces community.
The predicted salary is between 20800 - 36400 £ per year.
Customer Advisor based in our Stockport dealership: 110 Buxton Rd, Heaviley, Stockport SK2 6PL, United Kingdom
- Base salary of up to £26,000
- A competitive bonus OTE £31,000
- A full valid UK driving licence is required for this role.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We\’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Customer Advisor Role Overview:
This is a great opportunity for you to become a key member of our Aftersales team.
An exciting new opportunity has come up here at our Stockport dealership as we’re on the lookout for a Customer Advisor to join our team.
It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
A Customer Advisor will also:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
- Encourage customer satisfaction feedback via exit briefing & follow-up contact.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life of a Customer Advisor:
“No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily.
We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments.
Always on the go, with something to do, the day never drags.
This is a fast paced and rewarding job, with the opportunity to develop a career.”
Let’s Work together:
We are looking for an experienced automotive Customer Advisor.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
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Customer Advisor employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Stellantis &You and its brands. Understanding the company’s values and the specific services offered can help you tailor your conversations during interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your customer service skills. As a Customer Advisor, you'll be the face of the dealership, so demonstrating your ability to communicate effectively and handle customer queries will be crucial in your interactions with the hiring team.
✨Tip Number 3
Prepare to discuss your experience with digital systems. Since the role involves adopting new digital processes, being able to share examples of how you've successfully used technology in previous roles can set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving abilities. Be ready to provide examples of how you've resolved customer concerns in the past, as this will demonstrate your capability to handle the challenges that come with being a Customer Advisor.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise skills such as communication, problem-solving, and familiarity with digital systems, as these are crucial for the Customer Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive sector. Mention specific examples of how you've successfully resolved customer issues or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline skills that align with the job description, such as estimating repair costs, handling payments, and using computer systems for invoicing. This will demonstrate your suitability for the position.
Show Enthusiasm for the Brand: Express your enthusiasm for Stellantis &You and its brands in your application. Research the company and mention what excites you about working there, which can help you stand out as a candidate who is genuinely interested in the role.
How to prepare for a job interview at Stellantis &You UK
✨Know the Company
Before your interview, take some time to research Stellantis &You. Understand their values, the brands they represent, and their commitment to customer service. This knowledge will help you align your answers with their expectations.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether it's resolving issues or providing updates. This will demonstrate your ability to connect with clients.
✨Familiarise Yourself with Digital Tools
Since the role involves adopting new digital systems, be ready to discuss any experience you have with similar tools. If you don’t have direct experience, express your willingness to learn and adapt quickly to new technologies.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations, such as estimating repair costs or addressing customer concerns. Think through potential scenarios and how you would respond to ensure customer satisfaction.
