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- Tasks: Lead IT service management and programme delivery across EMEIA for Burberry.
- Company: Burberry is a creative luxury brand committed to sustainability and community impact.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Join a values-driven company that champions creativity and operational excellence.
- Qualifications: 8+ years in IT service management with strong leadership and communication skills required.
- Other info: Burberry promotes equal opportunities and values diverse backgrounds.
The predicted salary is between 54000 - 84000 £ per year.
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
We are seeking a seasoned and forward-thinking Regional Service and Delivery Director to lead IT service management and programme delivery across a defined geography which includes our corporate supply chain and Retail functions. This is a critical leadership position within Enterprise IT, accountable for delivering highperforming technology services and successfully executing enterprise-scale IT initiatives aligned to Burberry\’s strategic and operational goals.
This individual will play a pivotal role in ensuring a seamless and resilient IT environment, championing customer-centric service delivery, and fostering strong partnerships across central and regional teams. The role requires exceptional leadership, deep technical acumen, and a track record of delivering complex IT programmes in a dynamic, fast-paced environment.
RESPONSIBILITIES
Regional Service Management Leadership
• Own the end-to-end delivery and continuous improvement of regional IT services, ensuring operational excellence, customer satisfaction, and alignment with global service standards.
• Oversee core ITIL-based service processes including incident, problem, change, request, and configuration management.
Programme and Project Delivery
• Lead the execution of multiple enterprise IT programmes and projects, ensuring delivery is on time, within scope, and aligned to budget.
• Drive project governance, resource planning, risk management, and stakeholder reporting.
Cross-Functional Collaboration
• Partner with central functions such as Service Integration and Management (SIAM), Enterprise Delivery, FinOps, Cloud & Infrastructure, and Digital Workplace & End User Computing (EUC) to coordinate cohesive delivery across global initiatives.
• Act as the voice of the Region, providing feedback and challenge where centrally defined governance, technology or process is not working for the region.
• Promote shared accountability for outcomes across regional and central teams.
• Work closely with other Regional Service & Delivery Directors to identify best practices, opportunities for continuous improvement and align ways of working.
Stakeholder Engagement and Collaboration
• Act as a trusted technology partner to business leaders and regional teams, understanding their needs and translating them into service and delivery outcomes.
• Communicate progress, risks, and performance metrics transparently and effectively.
Resource and Vendor Management
• Lead internal IT teams and manage third-party vendors, ensuring performance, compliance, and value for money.
• Negotiate and oversee contracts, SLAs, and service reviews to support evolving business demands.
Risk and Compliance Oversight
• Proactively manage operational and delivery risks, ensuring adherence to Burberry\’s security, data protection, and regulatory standards.
• Support audit and governance processes, maintaining strong internal controls.
Continuous Improvement and Innovation
• Champion a culture of operational excellence, leveraging automation, lean practices, and user-centric design to evolve service models.
• Introduce new ideas, benchmark performance, and drive maturity in service and delivery capabilities. 8. Reporting and Performance Metrics
• Define, track, and report on key performance indicators (KPIs) and service level agreements (SLAs) to monitor performance and drive data-informed decision-making.
Financial & Resource Management
• Partner with IT Finance, Procurement, and the Enterprise IT FinOps team to oversee budget planning, cost optimisation, and IT investment prioritisation.
• Ensure IT leadership has real-time visibility into budget performance, headcount planning, and financial forecasts.
• Evaluate IT spend efficiency, ensuring alignment with business priorities and driving cost-saving initiatives where applicable.
• Manage IT\’s vendor strategy, ensuring optimal use of external partners while maintaining cost control.
PERSONAL PROFILE
• Bachelor\’s degree in information technology, Business Administration, or a related field/work experience supported with professional certifications .
• 8+ years of experience in IT service management, programme delivery, or transformation, with at least 3-5 years in a senior leadership or regional role.
• Knowledge of service management and delivery frameworks (e.g., ITIL, Agile, PMP, PRINCE2).
• Proven experience managing regional or multi-site IT operations and largescale enterprise projects.
• Strong leadership, communication, and stakeholder engagement skills.
• Experience in high-paced, matrixed organisations with competing priorities.
• Demonstrated success in vendor and contract management.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. #J-18808-Ljbffr
Burberry Director, IT Service & Delivery EMEIA employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burberry Director, IT Service & Delivery EMEIA
✨Tip Number 1
Familiarise yourself with Burberry's core values and mission. Understanding their commitment to creativity and sustainability will help you align your responses during interviews, showcasing how your experience and vision resonate with their goals.
✨Tip Number 2
Network with current or former employees of Burberry, especially those in IT roles. They can provide valuable insights into the company culture and expectations for the Director position, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of your leadership in IT service management and programme delivery. Highlighting your successes in similar roles will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest trends in IT service management and delivery frameworks like ITIL and Agile. Being knowledgeable about current best practices will show your commitment to continuous improvement and innovation, which is crucial for this role.
We think you need these skills to ace Burberry Director, IT Service & Delivery EMEIA
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and requirements of the Director, IT Service & Delivery EMEIA position at Burberry. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in IT service management and programme delivery. Use specific examples that demonstrate your leadership skills and ability to manage complex IT projects.
Write a Strong Cover Letter: In your cover letter, express your passion for Burberry's mission and values. Highlight your understanding of the luxury market and how your background can contribute to their goals, particularly in driving operational excellence and innovation.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Use metrics to illustrate your success in previous roles, such as improvements in service delivery, cost savings, or successful project completions.
How to prepare for a job interview at Burberry
✨Understand Burberry's Values
Before the interview, take some time to research Burberry's core values and mission. Understanding their commitment to creativity and sustainability will help you align your answers with their ethos, showcasing that you're not just a fit for the role but also for the company culture.
✨Demonstrate Leadership Experience
Given the seniority of the position, be prepared to discuss your leadership style and experiences in managing IT service delivery. Use specific examples from your past roles to illustrate how you've successfully led teams and projects, particularly in high-paced environments.
✨Showcase Technical Acumen
Highlight your knowledge of IT service management frameworks like ITIL and Agile. Be ready to discuss how you've applied these methodologies in previous roles to improve service delivery and operational excellence, as this is crucial for the role at Burberry.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you engage with stakeholders across different functions. Prepare examples that demonstrate your ability to communicate effectively, manage expectations, and foster collaboration between regional and central teams.
