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- Tasks: Manage IT services, ensuring seamless delivery and performance across multiple suppliers.
- Company: Elexon is a leader in energy IT services, committed to innovation and quality.
- Benefits: Enjoy hybrid working, 28 days holiday, gym membership, and more perks!
- Why this job: Join a dynamic team focused on continuous improvement and making an impact in the energy sector.
- Qualifications: Experience in IT Service Management and strong understanding of ITIL principles required.
- Other info: Elexon values diversity and employee wellbeing, fostering an inclusive workplace culture.
The predicted salary is between 60000 - 90000 £ per year.
Location: London Salary: GBP 75000 Posted Date: 08 Jan 2026 Closing Date: 25 Jan 2026
Join Elexon and help shape the future of energy services.
We’re looking for an experienced IT Service Manager to join our Service Management team. In this pivotal role, you’ll manage the integration of services from multiple suppliers into a seamless delivery model, ensuring performance, governance, and continuous improvement across our IT landscape.
What you’ll do:
Own the performance of IT services and keep everything running smoothly
Manage relationships with suppliers and internal teams
Lead major incident management and drive continuous improvement
Ensure governance, compliance, and risk management are always on point
What you’ll bring:
Solid IT Service Management experience in a multi-vendor environment
Strong ITIL knowledge and hands-on experience with ITSM tools (e.g., ServiceNow)
Great communicator, problem solver, and calm under pressure
What’s in it for you:
Up to £75,000 salary
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office
Our culture
We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!
At Elexon, we want to:
Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry
Elexon together, embracing differences, listening to all voices
Ready to make an impact? Join us and help shape the future of energy services.
Apply Now
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IT Service Manager employer: Elexon Ltd
Contact Detail:
Elexon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework and SIAM model, as these are crucial for the role. Understanding how to implement these practices will not only help you in interviews but also demonstrate your commitment to effective service management.
✨Tip Number 2
Network with professionals in the energy sector, especially those involved in IT service management. Engaging with industry events or online forums can provide insights into current trends and challenges, making you a more informed candidate.
✨Tip Number 3
Showcase your experience in managing relationships with third-party service providers. Be prepared to discuss specific examples of how you've ensured compliance with SLAs and improved service delivery in previous roles.
✨Tip Number 4
Prepare to discuss your approach to stakeholder communication and engagement. Highlight your ability to bridge technical teams and business stakeholders, as this is key to ensuring seamless service delivery at Elexon.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Service Management, particularly in a multi-vendor environment. Use specific examples that demonstrate your understanding of ITIL principles and your ability to manage service delivery effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Elexon and explain how your skills align with their needs. Mention your experience with SIAM models and your ability to foster relationships with stakeholders and service providers.
Highlight Key Competencies: Clearly outline your competencies such as leadership, customer service, and problem-solving abilities. Provide concrete examples of how you've successfully managed service levels and improved service quality in previous roles.
Showcase Continuous Improvement Initiatives: Discuss any initiatives you've led that focused on continuous improvement within IT services. This could include examples of how you gathered feedback from users or implemented changes that enhanced service delivery.
How to prepare for a job interview at Elexon Ltd
✨Understand the ITIL Framework
Make sure you have a solid grasp of ITIL principles, as this role heavily relies on them. Be prepared to discuss how you've applied ITIL practices in your previous roles and how they can benefit Elexon.
✨Showcase Your Multi-Vendor Experience
Highlight your experience managing relationships with multiple service providers. Discuss specific challenges you've faced in a multi-vendor environment and how you successfully navigated them.
✨Demonstrate Leadership Skills
As an IT Service Manager, you'll need strong leadership abilities. Prepare examples of how you've led teams or projects, particularly in high-pressure situations, and how you motivated others to achieve results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think of past experiences where you resolved major incidents and be ready to explain your thought process and actions taken.
