Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire welcome teams to deliver five-star service across multiple locations.
- Company: Join a leading accounting and consulting firm focused on exceptional guest experiences.
- Benefits: Enjoy great holiday allowance, pension contributions, and access to discounts and training opportunities.
- Why this job: Be part of a dynamic team that values innovation and personal development in a corporate setting.
- Qualifications: Must have senior management experience in corporate or five-star hospitality environments.
- Other info: Flexible location with travel required; based in London or Reading.
The predicted salary is between 42000 - 66000 £ per year.
We are currently recruiting for a Corporate Guest Services Manager to oversee our brand-new welcome teams based with an accounting and consulting firm.
Reporting into the Account Director , the successful Guest Services Manager will oversee our Welcome Teams in the south and provide strategic welcome assistance to our location Managers, ensuring that we deliver five-star service across our teams in Reading, Gatwick, Cambridge, Milton Keynes, Oxford, Bristol, Cardiff, and Southampton . They will also oversee the Regional Manager for the North , assisting with team management when needed.
Hours: 40 hours per week, as required
Salary: £55,000
Location: The successful candidate can be based out of either London or Reading . Travel to all locations will be necessary.
Qualifications
The Guest Services Manager will be an experienced Senior Manager with experience managing large teams within a corporate or five-star hospitality environment . They should have an inspirational and motivational character, and enjoy developing their team.
They will need to demonstrate excellent time management skills to balance management and operational duties. Innovative thinking is essential, with a focus on reviewing, creating, and implementing processes to improve service effectiveness and maintain market leadership.
Excellent people and communication skills are vital for building relationships with key stakeholders and managing projects in a dynamic environment.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for counselling & information services
- Access to discounts and benefits platform
- Training Academy for development opportunities
#J-18808-Ljbffr
Guest Services Manager employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with the specific locations mentioned in the job description. Understanding the unique characteristics and challenges of each site will help you demonstrate your strategic thinking and ability to tailor services to different environments during interviews.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully managed large teams in the past. Be ready to discuss how you motivate and inspire your team, as this role requires an inspirational character.
✨Tip Number 3
Research the latest trends in guest services and hospitality management. Being knowledgeable about innovative practices will not only impress your interviewers but also show that you're committed to maintaining market leadership.
✨Tip Number 4
Prepare to discuss your time management strategies. Since the role involves balancing management and operational duties, having a clear plan on how you prioritise tasks and manage your time effectively will be crucial in the interview.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing large teams, particularly in corporate or hospitality settings. Use specific examples that demonstrate your leadership skills and ability to deliver five-star service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for guest services and your innovative approach to improving service effectiveness. Mention how your motivational character can inspire teams and enhance their performance.
Highlight Relevant Skills: Emphasise your time management and communication skills in both your CV and cover letter. Provide examples of how you've successfully balanced management duties with operational tasks in previous roles.
Showcase Your Strategic Thinking: Discuss any past experiences where you reviewed, created, or implemented processes that improved service delivery. This will demonstrate your ability to think strategically and maintain market leadership.
How to prepare for a job interview at Portico Corporate Reception Management
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll be overseeing teams, so it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully managed large teams in the past, highlighting your motivational techniques and how you foster a positive team environment.
✨Emphasise Your Customer Service Experience
This role requires delivering five-star service, so be prepared to discuss your experience in high-end hospitality or corporate environments. Talk about situations where you went above and beyond for customers and how you ensured their satisfaction.
✨Demonstrate Innovative Thinking
The company is looking for someone who can improve service effectiveness. Be ready to share ideas on how you would review and implement processes to enhance guest services. Think about past experiences where your innovative solutions made a significant impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in dynamic environments. Prepare for scenarios related to team management and guest services challenges. Practising your responses will help you articulate your thought process clearly during the interview.
