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- Tasks: Manage and resolve Amazon account suspensions and policy violations for clients.
- Company: Lezzat is a multi-award-winning Amazon marketing agency based in the UK and Greece.
- Benefits: Enjoy remote work, flexible hours, competitive salary, private insurance, and annual leave.
- Why this job: Join a dynamic team dedicated to simplifying the Amazon selling experience for top brands.
- Qualifications: 3+ years of experience with Amazon appeals; strong communication skills; familiarity with Seller Central.
- Other info: Receive on-the-job training and Amazon certifications while working in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Who we are
Lezzat is an Amazon marketing agency based in Reading, UK, and Athens, Greece. As seasoned Amazon sellers ourselves, we understand the challenges of selling on the platform. Our team comprises marketing specialists, designers, photographers, and consultants dedicated to simplifying the Amazon selling experience. We proudly serve some of the world’s most popular consumer brands and innovative start-ups.
About the role
We are seeking an experienced Amazon Appeals Expert to join our team. In this role, you will be responsible for managing and resolving Amazon account suspensions and policy violations for our clients. Your expertise will help ensure our clients’ accounts remain active and compliant, minimizing downtime and revenue loss.
Core responsibilities
- Analyze and interpret Amazon suspension notices and policy violations.
- Develop comprehensive Plans of Action (POAs) tailored to specific suspension reasons.
- Communicate with Amazon Seller Performance and other relevant departments to resolve account issues.
- Monitor client accounts for potential compliance issues and proactively address them.
- Maintain up-to-date knowledge of Amazon policies and enforcement trends.
- Collaborate with internal teams to ensure client accounts are optimized for compliance.
- Provide guidance and support to clients throughout the appeals process.
Preferred skills
- Minimum 3+ years of experience handling Amazon account suspensions and appeals.
- Proven track record of successful account reinstatements across various suspension types (e.g., inauthentic claims, intellectual property violations, review manipulation).
- Strong understanding of Amazon’s policies, procedures, and enforcement mechanisms.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple cases simultaneously.
- Familiarity with Amazon Seller Central and related tools.
- Experience working in a fast-paced agency environment is a plus.
- Fluent in English; proficiency in other EU languages (e.g., German, Spanish, or French) is a plus.
- Bachelor’s degree in Business, Law, or a related field preferred.
Nice to have
- Experience with Amazon PPC and SEO strategies.
- Knowledge of Amazon’s global marketplaces and regional policy variations.
- Familiarity with e-commerce legal considerations and intellectual property rights.
What we offer• Competitive salary
• Private Insurance
• Fully remote work with flexible working hours
• Career growth opportunities
• On-the-job training on other Amazon-related skills
• Annual Leave (yes, you heard right!)
• Bonus holiday on your birthday!
• Amazon training certifications
• A friendly and amazing environment to work in and grow your skills.
• A team of PPC experts, photographers, designers, and web consultants to support.
Lezzat is a multi-award-winning Amazon full-service management agency, helping Amazon sellers and vendors grow their sales globally. We offer A-to-Z services to Amazon sellers, helping them scale and alleviate the complexities of selling on Amazon
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Amazon Appeals Expert employer: Lezzat Ltd
Contact Detail:
Lezzat Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Appeals Expert
✨Tip Number 1
Familiarise yourself with Amazon's policies and procedures. Understanding the nuances of their enforcement mechanisms will give you an edge when discussing your experience during interviews.
✨Tip Number 2
Network with current or former Amazon Appeals Experts. Engaging with professionals in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Stay updated on the latest trends and changes in Amazon policies. Being knowledgeable about recent updates will demonstrate your commitment to the role and your proactive approach to compliance.
✨Tip Number 4
Prepare to discuss specific cases where you've successfully reinstated accounts. Highlighting your proven track record will showcase your expertise and make you a more attractive candidate for the position.
We think you need these skills to ace Amazon Appeals Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Amazon account suspensions and appeals. Include specific examples of successful reinstatements and any relevant metrics that demonstrate your impact.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about helping clients navigate Amazon's policies. Mention your familiarity with Amazon Seller Central and how your skills align with the role's requirements.
Showcase Relevant Experience: Detail your previous roles related to Amazon appeals and compliance. Emphasise your understanding of Amazon’s policies and any experience you have in a fast-paced agency environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and professional communication is key, especially given the role's emphasis on written skills.
How to prepare for a job interview at Lezzat Ltd
✨Know Your Amazon Policies
Familiarise yourself with Amazon's policies and enforcement mechanisms. Understanding the nuances of these rules will not only help you answer questions confidently but also demonstrate your expertise in handling account suspensions.
✨Prepare Real-Life Examples
Be ready to discuss specific cases where you've successfully reinstated accounts. Highlight the challenges faced, your approach to developing Plans of Action, and the outcomes. This will showcase your practical experience and problem-solving skills.
✨Showcase Communication Skills
Since you'll be communicating with Amazon Seller Performance, practice articulating your thoughts clearly and concisely. Prepare to explain complex issues in simple terms, as this will be crucial when guiding clients through the appeals process.
✨Stay Updated on Trends
Demonstrate your commitment to the role by discussing recent changes in Amazon policies or trends in account suspensions. This shows that you're proactive and dedicated to keeping your knowledge current, which is essential for success in this position.
