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- Tasks: Lead a dynamic team to smash sales targets and deliver top-notch customer service.
- Company: Join JD Group, a leading retail brand known for its vibrant culture and commitment to excellence.
- Benefits: Enjoy a 30% discount, quarterly bonuses, and access to health services and gym memberships.
- Why this job: Be part of a supportive team that values growth, innovation, and community impact.
- Qualifications: Previous management experience in retail, strong communication skills, and a passion for sales are essential.
- Other info: Opportunities for personal development and volunteering with the JD Foundation.
The predicted salary is between 24000 - 36000 £ per year.
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We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities:
- Supporting the Store Manager in effectively running all store operations to meet or exceed sales & KPI targets. Setting clear sales goals, tracking performance, and evolving processes to ensure continuous store growth.
- Creating a positive team culture through recruiting, training, and developing staff. Building a motivated, high-performing team to increase store success.
- Analyzing sales data and financial reports to make informed decisions alongside the Store Manager, identifying opportunities operationally & commercially.
- Acting as the point of contact for colleagues in the manager’s absence.
- Providing excellent customer service, addressing inquiries, and resolving complaints professionally.
- Managing day-to-day operations, including opening and closing procedures.
- Supporting cash management tasks, such as processing transactions and reconciling tills.
- Participating in hiring, onboarding, and training new employees.
- Providing feedback and coaching to colleagues to improve performance.
- Supporting the Store Manager in maintaining colleague schedules for proper coverage and productivity.
Role objectives and KPIs:
- Contributing to achieving or exceeding the store’s monthly sales target.
- Driving all additional KPIs, including Units, Conversion, ATV, UPT.
- Achieving upselling or cross-selling targets.
- Maintaining a high Net Promoter Score.
- Ensuring stock accuracy during store audits.
- Ensuring all new colleagues complete mandatory training.
- Ensuring employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
- Assisting in keeping operational costs within the budget.
Skills and Experience:
- Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
- Passionate about retail and knowledgeable of current trends and competitors.
- Experience in coaching and developing individuals.
- Strong communication skills.
- Proven track record of achieving and exceeding sales targets and KPIs.
- Experience analyzing KPI data for commercial decisions.
- Keen eye for detail & commerciality. Visual merchandising experience is advantageous.
- Ability to promote JD Group values internally and externally.
We know our employees work tirelessly to make JD Group successful, and in return, we offer some amazing benefits:
- Quarterly discretionary bonus schemes.
- Company discount of 30% on products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts through our online benefits platform (TELUS Health).
- Access to digital health and well-being services via TELUS Health.
- Health cash plans.
- Internal development courses for personal and professional growth.
- Access to apprenticeships & qualifications — earn while you learn (England only).
- Discounted gym memberships at JD Gyms.
- Life Assurance.
- Access to colleague networks and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to influence positive change.
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Assistant Store Manager employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the latest retail trends and competitors in the market. This knowledge will not only help you during interviews but also demonstrate your passion for the industry and your ability to contribute to the store's success.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you achieved sales targets or improved team performance, as this will showcase your leadership skills and ability to drive results.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or discussions with friends. Being able to articulate your thoughts clearly and confidently is crucial for an Assistant Store Manager role, especially when addressing customer inquiries or coaching colleagues.
✨Tip Number 4
Research the company culture and values of JD Group. Understanding their mission and how they operate will allow you to align your responses during the interview, showing that you're a great fit for their team and committed to their goals.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory or management experience in retail. Emphasise your achievements in meeting sales targets and KPIs, as well as any coaching or training roles you've undertaken.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your understanding of current trends. Mention specific examples of how you've successfully led teams and improved performance in previous roles.
Showcase Leadership Skills: Demonstrate your leadership abilities by providing examples of how you've created a positive team culture, recruited and trained staff, and resolved conflicts. This will show that you can effectively support the Store Manager.
Highlight Analytical Skills: Discuss your experience with analysing sales data and financial reports. Provide examples of how you've used this information to make informed decisions that contributed to store success.
How to prepare for a job interview at JD GROUP
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your communication style and how you motivate others to achieve sales targets.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the retail industry. Be ready to discuss how you've used data analysis in previous roles to make informed decisions that positively impacted sales and operations.
✨Emphasise Customer Service Excellence
Customer service is crucial in retail. Prepare to share specific instances where you've gone above and beyond to resolve customer complaints or enhance the shopping experience, showcasing your commitment to providing unparalleled service.
✨Demonstrate Team Development Experience
Highlight your experience in recruiting, training, and developing staff. Discuss how you've contributed to creating a positive team culture and how you approach coaching colleagues to improve their performance.
