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- Tasks: Lead frameworks for customer outcomes and oversee conduct risk across the organisation.
- Company: MS Amlin is a global (re)insurance group, part of MS&AD, with a diverse portfolio.
- Benefits: Enjoy hybrid working, generous holiday, private medical cover, and a performance-related bonus.
- Why this job: Join a dynamic team focused on regulatory change and customer impact in a supportive culture.
- Qualifications: Experience in conduct or compliance within the London insurance market is essential.
- Other info: We value diversity and inclusion, empowering all talent to thrive.
The predicted salary is between 43200 - 72000 £ per year.
In this role, you will lead the frameworks and adoption that embed, govern, and oversee the achievement of good customer outcomes as an intrinsic part of our Corporate Strategy and practices, throughout the customer and product lifecycles. You will be responsible for the ongoing adoption and maturity of Conduct Risk, Consumer Duty, and other relevant regulatory, market, and business standards. Additionally, you will oversee conduct, working closely with underwriters, delegated authority, claims, legal, compliance, third-party brokers, and distributors.
What you’ll spend your time doing:
- Lead MS Amlin’s approach to Conduct Risk and Consumer Duty, working collaboratively across all functions to ensure appropriate frameworks and practices are in place to review, oversee, and report on all conduct-related matters.
- Ensure continuous maturation and integration of requirements into effective and embedded Frameworks, Policies, Procedures, risk tolerances, appetites, and indicators for all relevant jurisdictions, including training and support throughout the distribution and value chain.
- Manage accurate regulatory returns, attestations, thematic reviews, and conduct-related queries. Define and oversee reporting capabilities to achieve these objectives.
- Collaborate with stakeholders to identify data needs and develop a consistent suite of reports providing insight and risk indicators on customer outcomes and fair value.
- Maintain alignment with corporate strategy and business plans, proactively considering conduct and consumer implications of expected changes.
- Support underwriting, claims, complaints, and other teams during onboarding, renewal, and in-life reviews, managing root cause assessments, potential issues, and exit plans to protect customer outcomes.
- Lead management of relevant committees, prepare committee papers, and facilitate senior stakeholder discussions.
- Manage relationships with underwriting teams, delegated authority teams, compliance, and external regulators.
- Implement regulatory changes collaboratively with key stakeholders.
- Contribute to product reviews (existing and new) via the POGG process and maintain reviews of fair value, ensuring feedback loops for improvements or risk mitigation.
People
- Support designing a proportionate and skilled team structure for the conduct team within AUL.
- Assist in developing staff skills and capabilities in this area.
- Build and maintain strong relationships with brokers, coverholders, market stakeholders, and regulatory bodies.
- Foster credible relationships with accountable executives and committees.
What you’ll need:
Demonstrable experience and skills in the following areas:
- Experience in first-line conduct or compliance within the London insurance/reinsurance market.
- Thorough knowledge of the specialty insurance regulatory landscape.
- Experience driving regulatory change across multiple lines of business and territories.
- Strong interpersonal and leadership skills; experience training teams and developing staff.
- Experience working with senior management and boards/committees.
- Ability to translate complex requirements into pragmatic frameworks and practices.
- Adept at identifying, interpreting, and defining data and reporting needs.
- Excellent written and verbal presentation skills.
We are stronger together because of our diverse interests and differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!
At MS Amlin, we operate a hybrid working model to empower our people with flexibility. We value collaboration and believe that working together leads to better outcomes; our teams typically work three days a week in the office.
About MS Amlin
MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd’s of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources, and Reinsurance, supported by strong underwriting capabilities and deep sector knowledge. Our core claims service values are TRUST — Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise — guiding how we manage claims and build lasting relationships.
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Senior Conduct Manager employer: MS Amlin
Contact Detail:
MS Amlin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Conduct Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in conduct risk and consumer duty within the insurance sector. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying updated, which is crucial for a Senior Conduct Manager.
✨Tip Number 2
Network with professionals in the London insurance market, especially those involved in compliance and conduct risk. Building relationships with industry peers can provide valuable insights and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss your experience in driving regulatory change across multiple lines of business. Be ready to share specific examples of how you've successfully implemented frameworks and practices that align with corporate strategies and improve customer outcomes.
✨Tip Number 4
Showcase your leadership skills by discussing how you've developed teams and fostered strong relationships with stakeholders in previous roles. Highlighting your ability to manage committees and facilitate discussions will be key in demonstrating your fit for this senior position.
We think you need these skills to ace Senior Conduct Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in conduct or compliance within the insurance/reinsurance market. Emphasise your knowledge of regulatory landscapes and any leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, explain how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've driven regulatory change or developed frameworks in previous roles.
Showcase Your Interpersonal Skills: Given the importance of collaboration in this role, include examples that demonstrate your strong interpersonal and leadership skills. Highlight experiences where you've successfully worked with senior management or cross-functional teams.
Prepare for Potential Questions: Anticipate questions related to conduct risk and consumer duty during the interview process. Be ready to discuss how you would approach these areas and provide insights on customer outcomes and fair value.
How to prepare for a job interview at MS Amlin
✨Understand Conduct Risk and Consumer Duty
Make sure you have a solid grasp of Conduct Risk and Consumer Duty principles. Be prepared to discuss how these concepts apply to the role and how you can lead their implementation effectively within the company.
✨Showcase Your Regulatory Knowledge
Demonstrate your understanding of the specialty insurance regulatory landscape. Be ready to provide examples of how you've driven regulatory change in previous roles, especially across multiple lines of business.
✨Highlight Interpersonal Skills
This role requires strong interpersonal and leadership skills. Prepare to share experiences where you've successfully collaborated with senior management, committees, and various stakeholders to achieve positive outcomes.
✨Prepare for Data-Driven Discussions
Since the role involves identifying data needs and developing reporting suites, be ready to discuss your experience with data analysis. Think of specific instances where your insights led to improved customer outcomes or risk mitigation.
