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For Companies At a Glance
- Tasks: Support the team by coordinating projects, handling customer calls, and managing admin tasks.
- Company: Join National Grid Electricity Distribution, powering over 8 million people across the UK.
- Benefits: Enjoy full training, potential salary progression, and a diverse, inclusive workplace.
- Why this job: Be part of a team tackling climate change while gaining valuable skills in a dynamic environment.
- Qualifications: GCSE English and Maths Grade C/Level 4 or Functional Skills Level 2 required.
- Other info: This role involves a DBS check for safeguarding purposes.
The predicted salary is between 28800 - 43200 £ per year.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Job Introduction
An opportunity is available for a Team Support based at our Radstock depot.
Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co-ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales.
So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications.
You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply.
Evidence of your qualifications will be required prior to appointment
* Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies.
Main responsibilities
Ideal candidate
The successful candidate will need to be reliable, well organised and able to work as part of a small team. You must be able to work using your own initiative and have experience of Microsoft Office, although full training will be given on all applications used. Some financial experience would be beneficial.
You should be able to communicate effectively both verbally and in writing and represent the Company positively at all times.
National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.
Team Support Administrator employer: Western Power Distribution
Contact Detail:
Western Power Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Administrator
✨Tip Number 1
Familiarise yourself with the National Grid's mission and values. Understanding their commitment to inclusivity and sustainability will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your organisational skills by practising time management techniques. Since the role involves coordinating multiple tasks under tight deadlines, demonstrating your ability to prioritise effectively can set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your problem-solving abilities. Think of examples where you've successfully managed customer inquiries or coordinated team activities, as these experiences will be highly relevant to the role.
✨Tip Number 4
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. You might even consider doing mock interviews with friends or family to build confidence in your verbal communication skills.
We think you need these skills to ace Team Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Team Support Administrator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Skills: Emphasise your organisational skills, communication abilities, and experience with Microsoft Office in your CV and cover letter. Provide specific examples of how you've successfully managed projects or coordinated teams in previous roles.
Showcase Your Qualifications: Make sure to mention your GCSEs in English and Maths or Functional Skills Level 2 in your application. If you have any additional qualifications or relevant training, include those as well to strengthen your candidacy.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're interested in the role at National Grid Electricity Distribution. Use this opportunity to convey your enthusiasm for contributing to their mission of a clean and fair energy future.
How to prepare for a job interview at Western Power Distribution
✨Showcase Your Communication Skills
As a Team Support Administrator, effective communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice responding clearly and professionally.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised, such as scheduling software or prioritisation techniques.
✨Familiarise Yourself with Microsoft Office
Since experience with Microsoft Office is required, brush up on your skills before the interview. Be ready to discuss specific applications you’ve used, such as Excel for data input or Word for documentation, and how they relate to the responsibilities of the role.
✨Demonstrate Your Initiative
The company values proactive team members. Think of instances where you took the initiative to solve a problem or improve a process. Share these examples during your interview to show that you can contribute positively to the team environment.
