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For Companies At a Glance
- Tasks: Support the team by coordinating projects, handling customer calls, and managing admin tasks.
- Company: Join National Grid Electricity Distribution, powering over 8 million people across the UK.
- Benefits: Enjoy full training, potential salary progression, and a diverse, inclusive workplace.
- Why this job: Be part of a team tackling climate change while gaining valuable skills in a dynamic environment.
- Qualifications: GCSE English and Maths Grade C/Level 4 or Functional Skills Level 2 required.
- Other info: This role involves a DBS check for safeguarding purposes.
The predicted salary is between 28800 - 43200 £ per year.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator of the electricity distribution systems for the Midlands, the Southwest of England, and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light, and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are committed to building an inclusive workplace that celebrates the cultures, personalities, and preferences of our colleagues, reflecting the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair, and affordable energy future, focusing on tackling climate change, exploring renewable and low-carbon energy sources, and improving efficiency to meet demand.
Job Introduction
An opportunity is available for a Team Support role based at our Radstock depot.
Our Team Support staff handle customer calls regarding new supplies and faults. This busy and diverse role involves coordinating work projects, teams, craftspeople, and managing all related administration, such as applying for permits, raising invoices, inputting data, or creating weekly schedules. Each day presents new challenges, and you’ll be relied upon by many, often working under tight deadlines.
We seek a good communicator who thrives in a busy environment and possesses excellent organizational skills. As a representative of the company to customers and partners, working within a small team requires initiative and a proactive approach. You should have good keyboard skills, and full training on our systems and applications will be provided.
Applicants must have English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above. Evidence of your qualifications will be required prior to appointment.
Progression to a higher salary may be available after 12 months, subject to meeting specific knowledge, skills, and competencies.
Main Responsibilities
- Preparing construction, maintenance, and replacement work and coordinating team activities.
- Coordinating the team’s response to network faults.
- Responding to customer inquiries verbally and in writing.
- Assisting the Team Manager with work programming.
- Inputting data into the appropriate database to support field teams.
- Supporting other team members as needed.
The successful candidate will be reliable, well-organized, and able to work independently within a small team. Experience with Microsoft Office is required; full training will be provided. Some financial experience would be advantageous.
Effective communication skills, both verbal and written, are essential, along with representing the company positively at all times.
National Grid Electricity Distribution is committed to safeguarding its interests and those of its colleagues and customers. This role is subject to a satisfactory DBS check, with varying levels of screening depending on the role. Some roles require a triannual check.
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Team Support Administrator employer: Western Power Distribution
Contact Detail:
Western Power Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Administrator
✨Tip Number 1
Familiarise yourself with the National Grid's mission and values. Understanding their commitment to inclusivity and sustainability will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your organisational skills by practising time management techniques. Since the role involves coordinating multiple tasks under tight deadlines, demonstrating your ability to prioritise effectively can set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your problem-solving abilities. Think of examples where you've successfully managed customer inquiries or coordinated team activities, as these experiences will be highly relevant to the role.
✨Tip Number 4
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. You might even consider doing mock interviews with friends or family to build confidence in your verbal communication skills.
We think you need these skills to ace Team Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Team Support Administrator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Skills: Emphasise your organisational skills, communication abilities, and experience with Microsoft Office in your CV and cover letter. Provide specific examples of how you've successfully managed projects or coordinated teams in previous roles.
Showcase Your Qualifications: Make sure to mention your GCSEs in English and Maths or Functional Skills Level 2 in your application. If you have any additional qualifications or relevant training, include those as well to strengthen your candidacy.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're interested in the role at National Grid Electricity Distribution. Use this opportunity to convey your enthusiasm for contributing to their mission of a clean and fair energy future.
How to prepare for a job interview at Western Power Distribution
✨Showcase Your Communication Skills
As a Team Support Administrator, effective communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice responding clearly and professionally.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised, such as scheduling software or prioritisation techniques.
✨Familiarise Yourself with Microsoft Office
Since experience with Microsoft Office is required, brush up on your skills before the interview. Be ready to discuss specific applications you’ve used, such as Excel for data input or Word for documentation, and how they relate to the responsibilities of the role.
✨Demonstrate Your Initiative
The company values proactive team members. Think of instances where you took the initiative to solve a problem or improve a process. Share these examples during your interview to show that you can contribute positively to the team environment.
