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For Companies At a Glance
- Tasks: Coordinate customer enquiries, manage orders, and support sales goals.
- Company: Join a dynamic production team in Whetstone, Leicestershire.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Be part of a collaborative culture that values integrity and ethical conduct.
- Qualifications: Detail-oriented, organised, and proficient in data entry; experience with JD Edwards is a plus.
- Other info: Own transport is advisable; sponsorship is not offered.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
Customer Service Co-ordinator (Experience with JD Edwards an advantage)
Full-Time Onsite: Whetstone, Leicestershire (own transport is advisable)
Salary: £30,000 – £40,000 (Depending on experience)
Sponsorship is not offered for this role
Our client has a fantastic opportunity for a Customer Service Co-ordinator to join their production department in Whetstone.
Job Role:
You will be responsible for coordinating enquiries from the Sales Team and suppliers either directly or via Purchasing.
Responsibilities include, but are not limited to, product price and availability, processing and entering orders, scheduling maintenance and returns.
This position also requires entering of appropriate information into JDE system and issuing process (price quote, acknowledgement, etc.) owning managing the offline backlog document, as required.
You will also work closely with other departments within the company to support sales goals and customer requirements.
Duties and Responsibilities:
Co-ordinate and issue return authorisations
Book/enter purchase orders from their MRP system and any associated changes consultation with Manufacturing Manager to deliveries
Book/enter work order/production orders into the system
Chase follow-up suppliers and purchasing on late and unconfirmed orders in a pro-active manner
Verify order delivery dates and resolution of delivery delays.
Handle emails from suppliers, sales and management
Create item entry into the system
Resolve purchase issues (researching, clarifying, and resolving issue).
Serve as central point of purchase service contact for customer/sales enquiries via phone/e-mail or Teams meetings.
Prepare simple Excel spreadsheets on open orders.
Raise elevated un-resolved purchase issues through proper channels.
Support the Manufacturing team with information/data to enable correct production planning
Comply with health and safety policies and procedures.
Create/modify work instruction when necessary
Comply and provide input with ISO 9001 QM system; quality manual, procedures, work instructions and department manual.
Support company values including ethical conduct and high integrity in all actions.
Must Have:
Must be detail oriented and well organised.
Must be efficient and accurate in data entry.
Ability to work with (MRP system) database system. (JDE)
Ability to build strong internal and external relationship and communication skills.
Open minded willing to learn new processes
German language understanding would be an advantage (key customer base)
Customer Service Co-Ordinator (£30,000 - £40,000 - DOE) - Leicestershire employer: SmartSourcing Ltd
Contact Detail:
SmartSourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator (£30,000 - £40,000 - DOE) - Leicestershire
✨Tip Number 1
Familiarise yourself with JD Edwards (JDE) if you haven't already. Since experience with this system is an advantage, consider taking online courses or tutorials to boost your knowledge and confidence in using it.
✨Tip Number 2
Brush up on your Excel skills, especially in creating and managing spreadsheets. Being able to prepare simple Excel sheets for open orders will be crucial in this role, so practice functions and data management techniques.
✨Tip Number 3
Develop your communication skills, particularly in a customer service context. Since you'll be the central point of contact for enquiries, being able to convey information clearly and effectively will set you apart from other candidates.
✨Tip Number 4
If you have any understanding of the German language, make sure to highlight that in your discussions. Given the key customer base, even a basic understanding can be a significant advantage in your application.
We think you need these skills to ace Customer Service Co-Ordinator (£30,000 - £40,000 - DOE) - Leicestershire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any work with JD Edwards or similar MRP systems. Emphasise your organisational skills and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Customer Service Co-ordinator position. Mention specific responsibilities from the job description that excite you and how your skills align with them.
Showcase Communication Skills: Since the role involves liaising with various departments and customers, provide examples of your strong communication skills. Highlight any experience you have in managing enquiries or resolving issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your JD Edwards
Since experience with JD Edwards is an advantage, make sure to brush up on your knowledge of the system. Be prepared to discuss how you've used it in previous roles or how you would approach learning it quickly.
✨Demonstrate Your Organisational Skills
As a Customer Service Co-ordinator, being detail-oriented and organised is crucial. Prepare examples from your past experiences that showcase your ability to manage multiple tasks efficiently and accurately.
✨Showcase Your Communication Skills
This role requires strong internal and external communication. Think of instances where you've successfully resolved issues through effective communication, whether via email, phone, or in-person meetings.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with late orders or resolving purchase issues. Practise your responses to demonstrate your problem-solving skills and proactive approach.
