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- Tasks: Welcome guests and manage night check-ins with a smile, ensuring safety and service.
- Company: Join ibis London Canning Town, part of the Accor network, known for its vibrant hospitality.
- Benefits: Enjoy flexible schedules, free meals, staff discounts, and opportunities for personal development.
- Why this job: Be part of a people-focused brand where your ideas matter and growth is encouraged.
- Qualifications: No experience needed; just bring your calm, organised nature and great communication skills.
- Other info: Perfect for those seeking a dynamic role with a creative and relaxed atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Your smile can be felt even at 3AM.
At ibis London Canning Town, we’re more than just a hotel. We’re a vibrant, welcoming space where personality and professionalism go hand in hand. We’re currently looking for a Night Team Member to join our Front Office team and deliver exceptional service to guests around the clock.
What You\’ll Be Doing
Delivering a warm and efficient welcome to late arrivals and handling night check-ins and check-outs
Managing night audit procedures and end-of-day reporting
Responding to guest requests with a positive, can-do attitude
Ensuring guest safety and security, including regular floor walks and handling any incidents
Supporting with light cleaning, breakfast prep, or bar service if needed
Preparing the hotel for the morning handover with a clear and organised approach
Qualifications
Previous hotel or front office experience is great, but we’ll provide full training
Someone who is calm under pressure, organised, and happy to work independently
A natural communicator with great attention to detail
Comfortable with technology and confident using systems (training provided on Opera Cloud)
Flexible and reliable, with availability for night shifts, weekends, and holidays
Additional Information
What’s in It for You
Be part of a growing, people-focused brand with real personality.
Enjoy a flexible schedule and a healthy work-life balance.
Free meals on shift and staff discounts.
Opportunities for training and personal development.
A relaxed, creative space where your ideas matter.
Sound like you?
Hit apply and join the Ibis Canning Town family. Whether you’re looking to grow or bring your energy to a new role, we’d love to hear from you.
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Front office night team member employer: 21c Museum Hotels
Contact Detail:
21c Museum Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office night team member
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of ibis London Canning Town will help you stand out during interviews, as you can demonstrate your enthusiasm and understanding of their unique offerings.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Night Team Member, you'll be the face of the hotel during late hours, so showcasing your ability to handle guest requests and maintain a positive attitude is crucial.
✨Tip Number 3
Prepare for situational questions about handling pressure. Since the role requires calmness under pressure, think of examples from past experiences where you've successfully managed stressful situations or resolved conflicts.
✨Tip Number 4
Be ready to discuss your flexibility and reliability. The job requires night shifts and availability on weekends and holidays, so emphasising your willingness to adapt your schedule will make you a more attractive candidate.
We think you need these skills to ace Front office night team member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or front office roles. Emphasise skills like customer service, communication, and organisation, as these are crucial for the Night Team Member position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at ibis London Canning Town and how you can contribute to their vision of responsible hospitality.
Showcase Your Flexibility: Since the role requires night shifts and weekends, clearly state your availability in your application. Highlight any previous experience working flexible hours to demonstrate your reliability.
Highlight Your Problem-Solving Skills: In your application, provide examples of how you've handled challenging situations in the past. This will show that you can remain calm under pressure, which is essential for a Night Team Member.
How to prepare for a job interview at 21c Museum Hotels
✨Show Your Personality
As a Night Team Member, your personality is key. Be sure to let your authentic self shine through during the interview. Share stories that highlight your warmth and ability to connect with guests, as this role thrives on creating memorable experiences.
✨Demonstrate Calmness Under Pressure
The night shift can be unpredictable, so it's important to convey your ability to stay calm under pressure. Prepare examples from past experiences where you successfully managed stressful situations, showcasing your problem-solving skills and composure.
✨Highlight Your Communication Skills
Effective communication is crucial in hospitality. Be ready to discuss how you handle guest requests and complaints. Use specific examples to illustrate your positive, can-do attitude and how you ensure guests feel valued and heard.
✨Familiarise Yourself with Technology
Since the role involves using systems like Opera Cloud, it’s beneficial to express your comfort with technology. If you have experience with similar systems, mention it. If not, show your willingness to learn and adapt quickly to new tools.
