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For Companies At a Glance
- Tasks: Inspire customers with travel expertise and sell unforgettable holiday experiences.
- Company: Join Virgin Atlantic Holidays, a leading travel company focused on innovation and customer satisfaction.
- Benefits: Enjoy industry-leading staff travel perks, commission rewards, and ongoing training.
- Why this job: Be part of a dynamic team that values creativity and positive change in travel.
- Qualifications: Excellent interpersonal skills and a passion for travel are essential; sales experience preferred.
- Other info: Flexible shifts include evenings and weekends; inclusive workplace celebrating diversity.
The predicted salary is between 22000 - 30000 £ per year.
£26,373 plus commission and excellent benefits
Salary: £26,373 plus commission and excellent benefits
Contract: Permanent
Hours (Roster Pattern): Part time (37.5 hours)
Store Opening Times: Monday – Friday 0900 – 2000, Saturday 0900-1830, Sunday 1000-1800
Location: Next, Edinburgh (free car parking available)
Closing Date: 10th July 2025
In a nutshell
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it\’s our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo. We’re proud to offer a supportive working environment where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays, and evenings at some of our busier locations. It’s all part of helping us create unforgettable experiences for our customers, every single day.
We love to disrupt the market with fresh ideas. Bringing new approaches to the industry and remaining a loud and proud voice for positive change – be it on issues of sustainability, people, or our communities. So, if you’re ready to take your career to new heights, read on.
Join Virgin Atlantic Holidays as a Personal Travel Advisor and help create unforgettable holiday experiences. You\’ll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment.
What we offer:
We\’re here to help you become a destination expert. With our training programme, you\’ll be able to confidently recommend and sell holidays, ensuring our customers have unforgettable experiences. Our training kicks off with our famous “First Dates” in our amazing head office building in Crawley. This is followed by a three-week training programme which is a combination of virtual and in-store training.
And that\’s not all! You\’ll also enjoy these fantastic perks:
- Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic’s destinations (did someone say Barbados?).
- Go above and beyond and get rewarded for it. With our commission scheme, your hard work doesn’t go unnoticed. When you exceed your targets, you’ll earn more than just recognition—you’ll see it reflected in your rewards too.
- Ongoing coaching and development throughout your career
- Generous contributory pension scheme and life assurance.
Day to day
Working alongside our award-winning retail team who share your passion and dedication to delivering outstanding customer service, you will:
- Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of \’think red\’, \’make friends\’, and \’be amazing\’.
- Strive to exceed personal and team sales targets with determination and a proactive approach.
- Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for leisure travel.
- Offer daily support to colleagues, supervisors, and the Area Manager, fostering a collaborative and friendly work environment.
About you
We\’re looking for someone with excellent interpersonal skills, and a natural conversation starter who has passion and enthusiasm to work within travel and tourism. We’re also looking for the following:
- Demonstrated customer service skills with preferred experience of achieving targets in a sales environment.
- Dedication to building a repeat customer base through exceptional service and relationship management.
- Proven experience of overcoming challenges within a constantly evolving environment – no two days are ever the same.
- Strong passion and curiosity for leisure travel, with a drive to stay informed about the latest travel trends and offerings.
- Flexibility to work varied shifts in line with customer demand, including evenings and weekends.
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
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Personal Travel Adviser employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Travel Adviser
✨Tip Number 1
Familiarise yourself with Virgin Atlantic Holidays' offerings and unique selling points. Understanding their travel packages, destinations, and customer service ethos will help you engage confidently during interviews.
✨Tip Number 2
Showcase your passion for travel by discussing your own travel experiences and how they have shaped your understanding of customer needs. This personal touch can make you stand out as a candidate who truly understands the industry.
✨Tip Number 3
Network with current or former employees of Virgin Atlantic Holidays on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss how you would handle various customer scenarios, especially in a sales context. Demonstrating your problem-solving skills and customer service approach will show that you're ready to excel in this role.
We think you need these skills to ace Personal Travel Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to meet targets and provide exceptional service, as these are key aspects of the Personal Travel Adviser role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your enthusiasm for the role. Mention how your skills align with Virgin Atlantic Holidays' values, such as 'think red', 'make friends', and 'be amazing'.
Showcase Your Knowledge: In your application, mention any travel experiences or knowledge of destinations that could be beneficial for the role. This will demonstrate your curiosity and passion for leisure travel, which is essential for a Personal Travel Adviser.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the travel industry.
How to prepare for a job interview at Virgin holidays
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and demonstrate your knowledge of popular destinations, as this will resonate with the company's mission to inspire customers.
✨Highlight Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Emphasise how you overcame challenges and built relationships with customers, as this aligns with the role's focus on creating unforgettable holiday experiences.
✨Demonstrate Sales Acumen
Be ready to discuss your experience in achieving sales targets. Use specific metrics or achievements to illustrate your success in a sales environment, showing that you can contribute to the team's goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training programmes, and opportunities for growth. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
