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- Tasks: Lead daily operations and manage the reception team at a busy veterinary clinic.
- Company: Join Hunt's Veterinary Clinic, a trusted small animal practice in Cheshire since 1966.
- Benefits: Enjoy 6.6 weeks annual leave, private medical insurance, and flexible working options.
- Why this job: Shape the future of veterinary care while fostering a supportive team culture.
- Qualifications: Strong organisational skills and a calm problem-solving approach are essential.
- Other info: No weekend or out-of-hours shifts required; enjoy a friendly atmosphere with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Hunt\’s Veterinary Clinic is seeking a dedicated Practice Manager to join our busy, forward-thinking first opinion small animal practice in Cheshire.
About the Role
As Practice Manager at Hunt\’s Veterinary Clinic, you will oversee the day-to-day operations of our small animal practice. Working closely with the clinical leadership team, you will contribute to business development and lead initiatives for continuous improvement. This role provides opportunities to manage projects that shape the future of the practice while supporting the team to achieve excellent results.
You will be responsible for line managing the reception team, overseeing HR processes, and supporting financial and operational aspects. Strong organizational skills, a calm problem-solving approach, and the ability to foster positive relationships are essential. The role is mainly based at our Poynton branch, with occasional travel to other sites and management meetings.
Key Responsibilities
You will manage support functions, focusing on effective communication and team leadership. Responsibilities include overseeing reception staffing and training, managing cash handling, banking, debt collection, and insurance claims, conducting staff appraisals, ensuring employee relations, and compliance with policies. You will also coordinate premises maintenance, liaise with Head Office, support growth projects, promote safety, and address equipment or safety concerns.
About Us
Hunt\’s Veterinary Clinic has served small animal patients since 1966, becoming exclusively small animal in 1997. We are RCVS accredited with three branches in Poynton, Woodley, and Cheadle Hulme, ensuring high-quality care across all sites. Our team is known for a friendly, supportive atmosphere, with 7 veterinarians, 5 RVNs, 5 Client Care Team members, a VCA, and 2 support staff.
Working Hours
This full-time role involves 38 hours per week, with flexible options. No weekend or out-of-hours shifts are required.
Because our people matter
We value our staff and invest in our people, premises, and processes. Benefits include:
- 6.6 weeks annual leave
- Additional leave for your birthday
Wellbeing
- Private Medical Insurance
- Employee Assistance Programme: 24/7 confidential helpline
- Enhanced family-friendly policies
- Wellbeing initiatives
Development
- Learning opportunities via the IVC Evidensia Academy
- Access to Vetlexicon online encyclopaedia
- Infection Prevention and Control Programme
- Quality Improvement Programme
Colleague Benefits
- Company pension scheme with contributions
- Cycle to Work and Green Cars Schemes
- Flexible voluntary benefits
- Discounts and cashback offers
- Discounted pet treatment at IVC Evidensia practices
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Practice Manager employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Hunt's Veterinary Clinic. Understanding their unique approach to veterinary care and their commitment to continuous improvement will help you align your experience with their values during discussions.
✨Tip Number 2
Network with current or former employees of Hunt's Veterinary Clinic. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when you discuss your fit for the Practice Manager role.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully managed teams or projects. Highlighting your ability to foster positive relationships and solve problems calmly will resonate well with the interviewers.
✨Tip Number 4
Research the latest trends in veterinary practice management and be ready to discuss how you can implement innovative ideas at Hunt's. Showing that you're proactive about industry developments will demonstrate your commitment to the role and the clinic's growth.
We think you need these skills to ace Practice Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Practice Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in management, HR processes, and operational oversight. Use bullet points for clarity and focus on achievements that demonstrate your leadership and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the clinic. Mention specific examples of how you have successfully managed teams or projects in the past, and how you can contribute to the continuous improvement initiatives at Hunt's Veterinary Clinic.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at British Veterinary Association
✨Showcase Your Leadership Skills
As a Practice Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you fostered positive relationships and improved team dynamics.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. During the interview, share instances where you've effectively managed multiple tasks or projects simultaneously. Discuss your methods for prioritising tasks and ensuring smooth operations.
✨Understand Financial Management
Since you'll be overseeing financial aspects, brush up on your knowledge of cash handling, banking, and debt collection. Be ready to explain how you've managed budgets or financial processes in previous roles, as this will show your capability in handling the clinic's finances.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to address operational challenges or staff issues. Think through your approach to resolving conflicts and improving processes, as this will demonstrate your calm problem-solving approach.
