Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests with a smile and assist with check-ins and check-outs.
- Company: Join a vibrant hotel that values hospitality and guest experience.
- Benefits: Enjoy flexible pay access, generous leave, and employee discounts.
- Why this job: Be the face of our hotel and make lasting impressions on guests.
- Qualifications: Strong communication skills and a passion for guest service are essential.
- Other info: Opportunities for career progression and bespoke training available.
We\’re looking for a Receptionist to be the public face of our hotel
You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.
Your day to day;
- Greeting everyone of our guests with a welcoming smile
- Efficiently helping guests whilst the checking in and out
- Providing the highest level of hospitality
- Upselling of rooms and other facilities
- Informing the guests of the hotel’s facilities, offering advice and assistance when necessary
Who are we looking for?
As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.
To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.
If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with;
- A competitive salary, negotiable dependent on experience
- Wagestream – the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Contact Detail:
Cottons Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel’s facilities and services. Knowing the ins and outs of what we offer will help you confidently assist guests and provide them with accurate information, making you stand out during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to convey information clearly and warmly is crucial for a Receptionist, so honing this skill will prepare you for the role.
✨Tip Number 3
Demonstrate your ability to handle pressure by sharing examples from past experiences where you managed challenging situations effectively. This will show us that you can maintain a calm demeanour even in a busy environment.
✨Tip Number 4
Research common hospitality scenarios and practice your responses. Being prepared for questions about how you would handle specific guest interactions will give you an edge and show your commitment to providing excellent service.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like communication, problem-solving, and your ability to remain calm under pressure, as these are crucial for a Receptionist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples of how you've successfully handled guest interactions in the past, demonstrating your warm demeanor and ability to upsell services.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as multitasking, attention to detail, and a friendly attitude. Use keywords from the job posting to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a Receptionist.
How to prepare for a job interview at Cottons Hotel & Spa
✨Show Your Warmth
As a Receptionist, your ability to create a welcoming atmosphere is crucial. Practice greeting people with a genuine smile and friendly tone, as this will set the tone for your interview and demonstrate your suitability for the role.
✨Demonstrate Calmness Under Pressure
Prepare for situational questions that may test your ability to handle stress. Think of examples from past experiences where you successfully managed unexpected challenges, showcasing your calm and collected nature.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s facilities and services before the interview. Being able to discuss these confidently will show your enthusiasm for the role and your commitment to providing excellent guest service.
✨Practice Upselling Techniques
Since upselling is part of the job, think of ways you can promote additional services or upgrades during the interview. This will highlight your sales skills and understanding of the hospitality industry.
