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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a smooth check-in/out experience.
- Company: Join a vibrant hotel environment where guest satisfaction is our top priority.
- Benefits: Enjoy competitive pay, flexible wage access, generous leave, and employee discounts.
- Why this job: This role offers a chance to make memorable first impressions and grow your career in hospitality.
- Qualifications: A warm demeanor, strong communication skills, and the ability to stay calm under pressure are essential.
- Other info: Opportunities for apprenticeships and bespoke training programs available.
We’re looking for a Receptionist to be the public face of our hotel
You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.
Your day to day;
- Greeting everyone of our guests with a welcoming smile
- Efficiently helping guests whilst the checking in and out
- Providing the highest level of hospitality
- Upselling of rooms and other facilities
- Informing the guests of the hotel’s facilities, offering advice and assistance when necessary
Who are we looking for?
As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.
To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.
If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with;
- A competitive salary, negotiable dependent on experience
- Wagestream – the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Receptionist employer: Cottons Hotel & Spa
Contact Detail:
Cottons Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the hotel’s facilities and services. Being knowledgeable about what your hotel offers will help you provide guests with accurate information and enhance their experience.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. Role-playing different guest scenarios can help you stay calm under pressure and respond effectively to unexpected situations.
✨Tip Number 3
Showcase your ability to upsell by researching common upselling techniques. Understanding how to present additional services or room upgrades can significantly impact guest satisfaction and hotel revenue.
✨Tip Number 4
Emphasize your passion for hospitality during any interactions. Whether it’s through networking or informal conversations, expressing your enthusiasm for providing excellent guest experiences can set you apart from other candidates.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Receptionist position. Understand the key responsibilities and the qualities they are looking for in a candidate, such as a warm demeanor and strong communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or customer service. Emphasize any previous roles where you provided excellent guest experiences or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing great guest experiences. Mention specific examples of how you've successfully handled guest interactions in the past and how you embody the qualities they seek.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Cottons Hotel & Spa
✨Show Your Warmth
As a Receptionist, your demeanor is crucial. Make sure to greet the interviewer with a genuine smile and a friendly attitude. This sets the tone for the interview and showcases your ability to create a welcoming atmosphere.
✨Demonstrate Your Communication Skills
Prepare to discuss your previous experiences where you effectively communicated with guests or clients. Highlight specific examples that showcase your ability to handle inquiries and provide assistance, as this is key in the role.
✨Stay Calm Under Pressure
Expect questions about how you would handle stressful situations. Be ready to share examples of times when you remained composed during busy periods or unexpected challenges, demonstrating your ability to manage pressure gracefully.
✨Know the Hotel's Offerings
Research the hotel and its facilities beforehand. Being knowledgeable about what the hotel offers will allow you to answer questions confidently and show your enthusiasm for the role, as well as your commitment to providing excellent guest service.
