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For Companies At a Glance
- Tasks: Deliver top-notch print and scanning services while ensuring customer satisfaction.
- Company: Join Ricoh UK, a leader in innovative technology solutions.
- Benefits: Enjoy flexible work options, health support, and a competitive salary package.
- Why this job: Be part of a dynamic team that values your unique energy and creativity.
- Qualifications: IT literate with strong communication skills and a proactive attitude.
- Other info: Apply quickly as we receive many applications; don't miss out!
The predicted salary is between 24000 - 36000 £ per year.
Job Overview
Job description
What you will be doing
- To deliver an efficient and responsive print and scanning service to the customer, to meet agreed SLA’s and customer satisfaction
- Accurately capture and record data in line with client expectations
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Carry out any reasonable request from the line manager to meet the business needs and client expectations.
- To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
- To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
- Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
You will ideally have
- IT literate
- Team oriented pro‑active, open‑minded team player
- Good organisational skills with an attention to detail
- Excellent communication skills, both verbal and in writing
- Excellent customer service skills
- Ability to demonstrate commitment and flexibility at all times
In return for your commitment, we can offer you
- Working in line with role requirements
- An excellent package with solid basic pay, strong bonus and company benefits including: a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme, flexible retirement plan to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role‑specific), cycle to work scheme
- Opportunity to join a global company
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Site Specialist – Print & Scanning employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Specialist – Print & Scanning
✨Tip Number 1
Familiarise yourself with Ricoh's Service Excellence methodology. Understanding their approach will not only help you align your skills with their expectations but also demonstrate your commitment to their standards during any discussions.
✨Tip Number 2
Highlight your IT literacy and organisational skills in conversations or networking opportunities. Being proactive in showcasing these abilities can set you apart, especially since they are key traits for the Site Specialist role.
✨Tip Number 3
Build relationships with current employees or professionals in the print and scanning industry. Networking can provide insights into the company culture and operational challenges, which can be beneficial when discussing how you can contribute.
✨Tip Number 4
Prepare to discuss specific examples of how you've resolved operational issues in the past. This will showcase your problem-solving skills and ability to maintain high customer service levels, which are crucial for this position.
We think you need these skills to ace Site Specialist – Print & Scanning
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Site Specialist – Print & Scanning position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your IT literacy, organisational skills, and ability to work in a team. Provide specific examples of how you've demonstrated these skills in previous roles, especially in relation to customer service and operational problem-solving.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention your proactive approach and flexibility, and explain how you can contribute to maintaining high customer service levels.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professionally formatted to make a great first impression.
How to prepare for a job interview at Ricoh
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Site Specialist in Print & Scanning. Familiarise yourself with SLAs, KPIs, and the importance of customer satisfaction in this role.
✨Showcase Your IT Skills
Since the ideal candidate is IT literate, be prepared to discuss your technical skills and experiences. Highlight any relevant software or systems you've used that relate to print and scanning services.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've solved operational problems in the past. This will show your proactive approach and ability to handle issues efficiently, which is crucial for maintaining service quality.
✨Emphasise Communication Skills
Excellent verbal and written communication skills are essential for this role. Be ready to discuss how you've built relationships with users and managed their expectations in previous positions.
