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- Tasks: Deliver top-notch print and scanning services while ensuring customer satisfaction.
- Company: Join Ricoh UK, a leader in innovative technology solutions.
- Benefits: Enjoy flexible work options, health support, and a competitive salary package.
- Why this job: Be part of a dynamic team that values your unique energy and creativity.
- Qualifications: IT literate with strong communication skills and a proactive attitude.
- Other info: Apply quickly as we receive many applications; don't miss out!
The predicted salary is between 24000 - 36000 £ per year.
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Responsibilities:
- Deliver an efficient and responsive print and scanning service to meet SLA’s and customer satisfaction.
- Accurately capture and record data in line with client expectations.
- Help solve operational problems quickly and efficiently to ensure the most effective service.
- Build relationships with users, manage their perceptions and expectations, and resolve simple operational issues to ensure high customer service levels.
- Carry out any reasonable requests from the line manager to meet business needs and client expectations.
- Deliver the specific job profile aligned with site requirements.
- Ensure all work meets quality standards, customer confidentiality, deadlines, SLA, and KPI’s.
- Follow and adhere to Ricoh UK policies, procedures, and EHS guidelines.
- Ensure site compliance with Ricoh Service Excellence methodology.
Ideal Candidate:
- IT literate
- Team-oriented, proactive, open-minded team player
- Good organizational skills with attention to detail
- Excellent verbal and written communication skills
- Flexible and committed at all times
Application Encouragement:
We receive a high volume of applications, so we encourage you to apply promptly.
What We Offer:
Bring your unique energy, and we’ll provide opportunities to create the future.
- Role-specific responsibilities
- Competitive package including a solid basic salary, strong bonus, and company benefits such as:
- Holiday entitlement
- Two days special leave per year for volunteering
- Holiday purchase scheme
- Flexible retirement plan
- Support for health and well-being (Employee Assistance Programme, life cover, medical protection, gym discounts, etc.)
- Company car or car allowance (role-specific)
- Cycle to work scheme
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Site Specialist – Print & Scanning employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Specialist – Print & Scanning
✨Tip Number 1
Familiarise yourself with Ricoh's Service Excellence methodology. Understanding their approach will not only help you align your skills with their expectations but also demonstrate your commitment to their standards during any discussions.
✨Tip Number 2
Highlight your IT literacy and organisational skills in conversations or networking opportunities. Being proactive in showcasing these abilities can set you apart, especially since they are key traits for the Site Specialist role.
✨Tip Number 3
Build relationships with current employees or professionals in the print and scanning industry. Networking can provide insights into the company culture and operational challenges, which can be beneficial when discussing how you can contribute.
✨Tip Number 4
Prepare to discuss specific examples of how you've resolved operational issues in the past. This will showcase your problem-solving skills and ability to maintain high customer service levels, which are crucial for this position.
We think you need these skills to ace Site Specialist – Print & Scanning
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Site Specialist – Print & Scanning position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your IT literacy, organisational skills, and ability to work in a team. Provide specific examples of how you've demonstrated these skills in previous roles, especially in relation to customer service and operational problem-solving.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention your proactive approach and flexibility, and explain how you can contribute to maintaining high customer service levels.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professionally formatted to make a great first impression.
How to prepare for a job interview at Ricoh
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Site Specialist in Print & Scanning. Familiarise yourself with SLAs, KPIs, and the importance of customer satisfaction in this role.
✨Showcase Your IT Skills
Since the ideal candidate is IT literate, be prepared to discuss your technical skills and experiences. Highlight any relevant software or systems you've used that relate to print and scanning services.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've solved operational problems in the past. This will show your proactive approach and ability to handle issues efficiently, which is crucial for maintaining service quality.
✨Emphasise Communication Skills
Excellent verbal and written communication skills are essential for this role. Be ready to discuss how you've built relationships with users and managed their expectations in previous positions.
