At a Glance
- Tasks: Lead the Customer Care Team, resolving product issues and ensuring high-quality workmanship.
- Company: Join Symphony Group, a top supplier of fitted kitchens and bedrooms with over 50% market share.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for travel across the UK.
- Why this job: Be part of a dynamic team that values customer relationships and offers growth in a thriving industry.
- Qualifications: Experience in fast-track building processes, excellent interpersonal skills, and a hands-on approach required.
- Other info: Full-time, permanent role based in the Glasgow to Edinburgh corridor; driving licence needed.
The predicted salary is between 36000 - 60000 £ per year.
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Symphony Group has an exciting opportunity for a Customer Care Manager to work within the Building Division as part of the Northern Customer Care Team. There may be some travel across the UK and overnight stays. The ideal candidate would be located in the Glasgow to Edinburgh corridor area and must have a full UK driving licence. This is a full-time, permanent position. In return, you will receive a competitive salary, plus bonus.
Symphony is the leading supplier of fitted kitchens and bedrooms for new build homes, with a market share of over 50%. They supply leading housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner city high-rise projects and social housing providers. Their diverse product range and outstanding service set Symphony apart. They have invested in the largest field-based team in the industry, along with outstanding manufacturing capabilities, delivery processes, and after-sales service, building strong long-term relationships with their customers. We are an Equal Opportunities employer and abide by the Equalities Act 2010.
The key responsibilities of our Customer Care Manager will include:
- Managing the resolution of reported product/installation issues.
- Coordinating employed labour force and ensuring their quality of workmanship is of a high standard.
- Attending regular review meetings with customers.
- Ensuring area performance targets are achieved.
- Performing administrative duties in accordance with the role.
To meet the requirements of our Customer Care Manager, you must have:
- Experience working within fast-track building processes and the furniture industry.
- Knowledge of installations.
- A hands-on approach and determination.
- Excellent interpersonal skills.
- Excellent organisational, numerical, and time management skills.
- Experience managing people.
- A willingness to learn on your feet.
As our Customer Care Manager, you will be:
- Able to communicate confidently with people at all levels.
- Self-motivated and willing to work as part of a dynamic team.
- Able to work under pressure to meet deadlines.
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Customer Care Manager employer: The Symphony Group PLC
Contact Detail:
The Symphony Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Familiarise yourself with Symphony Group's products and services. Understanding their fitted kitchens and bedrooms, as well as their customer base, will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Symphony Group on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing teams and resolving customer issues. Think of specific examples where you've successfully handled similar situations, as this will showcase your suitability for the Customer Care Manager position.
✨Tip Number 4
Be ready to demonstrate your organisational and time management skills. Consider how you can illustrate your ability to meet deadlines and manage multiple tasks effectively, as these are crucial for the role.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and the furniture industry. Emphasise your skills in managing people, problem resolution, and any experience with fast-track building processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Symphony Group's values. Mention specific examples from your past roles that demonstrate your ability to manage customer issues effectively.
Highlight Relevant Skills: In your application, clearly outline your organisational, numerical, and time management skills. Provide examples of how you've successfully managed teams and met performance targets in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Manager role.
How to prepare for a job interview at The Symphony Group PLC
✨Showcase Your Experience
Make sure to highlight your experience in fast-track building processes and the furniture industry. Be prepared to discuss specific examples of how you've managed product or installation issues in the past.
✨Demonstrate Interpersonal Skills
As a Customer Care Manager, you'll need excellent interpersonal skills. Practice articulating how you communicate with different stakeholders, from customers to team members, and provide examples of successful interactions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would handle them, especially regarding managing a team and meeting performance targets.
✨Research Symphony Group
Familiarise yourself with Symphony Group's products, services, and market position. Understanding their customer base and competitors will help you tailor your responses and show your genuine interest in the company.