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- Tasks: Deliver exceptional customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's top omnichannel car retailer with a focus on quality and service.
- Benefits: Enjoy paid time off, discounts, training, and a supportive work environment.
- Why this job: Be part of a fun team that values growth, collaboration, and customer satisfaction.
- Qualifications: A full UK driving licence and a passion for great customer service are essential.
- Other info: Opportunities for personal development and team socials await you!
Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).
You will be joining Motorpoint during a very exciting time, as we continue to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fuelling the growth of our amazing business and the careers and opportunities for our colleagues.
So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
If you were to join us as Sales Support, here is what you want to know:
- Salary: £12.25 per hour + bonus
- Location: Burnley
- Shift pattern: 5 days over 7, including weekends
- Hours: 40 per week
- Contract type: Permanent
* Due to the nature of the role we will require you to have a full UK driving licence*
Our Sales Support are key to our business. You will be the first and often last face our customers see during their buying experience, this means you can ensure our customers leave with a smile every time.
What will my day-to-day look like?
- Delivering fantastic customer service to ensure customers needs are not just met but exceeded mainly over the telephone and also face-to-face
- Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency
- Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved
- You will be qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member
- Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly
- Working as part of a team to ensure customer service (NPS) targets are met every month
What we’d like you to have:
A full UK driving licence is essential. You will also need to be really passionate about delivering a great service for our customers, this can be from any industry, whether you have worked in retail, hospitality or any other customer-facing role. We want people who are committed to great customer service and show strong people, communication and organisational skills whilst working and supporting their team with bags of enthusiasm.
Experience with resolution handling would be desirable.
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days holiday plus days off for your birthday, getting married or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed
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Customer Experience Support - Burnley Retail · Burnley employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Burnley Retail · Burnley
✨Tip Number 1
Familiarise yourself with Motorpoint's values: PROUD, HAPPY, HONEST, SUPPORTIVE. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the customer experience strategies used by Motorpoint. Understanding their approach to customer service will help you articulate how you can contribute to enhancing their customer satisfaction during discussions.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlighting your problem-solving skills and empathy will resonate well with the role's requirements.
✨Tip Number 4
Network with current or former employees of Motorpoint on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and show genuine interest in the company.
We think you need these skills to ace Customer Experience Support - Burnley Retail · Burnley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Support position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work at Motorpoint. Mention specific examples from your past experiences that showcase your communication skills and ability to resolve issues effectively.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Motorpoint Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences in retail or hospitality where you went above and beyond to help a customer.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled customer complaints or issues in the past. Highlight your ability to resolve problems with empathy and efficiency, as this is crucial for the role at Motorpoint.
✨Familiarise Yourself with the Company Values
Motorpoint values being PROUD, HAPPY, HONEST, and SUPPORTIVE. Think about how you can embody these values in your responses during the interview and provide examples of how you've demonstrated them in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and customer experience strategies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
