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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be computer literate.
- Other info: Work 30 hours a week, Monday to Friday, in a rewarding role with growth opportunities.
The predicted salary is between 15430 - 22430 £ per year.
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for one of our existing developments in Glastonbury, Somerset. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Part time Lodge Manager employer: Churchill Estates Management Ltd
Contact Detail:
Churchill Estates Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Lodge Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially TORCH: Trust, Openness, Respect, Communication, and Honesty. Demonstrating your alignment with these values during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in customer service and administration by preparing specific examples of how you've positively impacted previous roles. This will showcase your ability to provide first-class service, which is crucial for the Lodge Manager position.
✨Tip Number 3
Research the Glastonbury area and its community. Understanding local events and the needs of retirees can help you demonstrate your commitment to enhancing the lives of the Home Owners during your interview.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Since the role involves coordinating activities and maintenance, showcasing your ability to juggle responsibilities will be key to impressing the hiring team.
We think you need these skills to ace Part time Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or hospitality. Use specific examples that demonstrate your skills in managing people and coordinating activities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention how your personality aligns with the role of a 'friendly neighbour' and your ability to manage safety and security effectively.
Highlight Relevant Skills: Emphasise your administrative skills, particularly your proficiency with Microsoft Office applications like Excel and Outlook. Mention any experience you have with health and safety checks or event organisation.
Showcase Your People Skills: In your application, illustrate your ability to work independently while also being approachable and friendly. Provide examples of how you've successfully interacted with customers or clients in previous roles.
How to prepare for a job interview at Churchill Estates Management Ltd
✨Show Your People Skills
As a Lodge Manager, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully interacted with customers or clients in previous roles, highlighting your friendly and approachable nature.
✨Demonstrate Your Administrative Expertise
Since the role requires strong administrative skills, come ready to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might even want to mention specific tasks you've managed that showcase your organisational abilities.
✨Emphasise Your Problem-Solving Skills
The position involves managing maintenance and safety checks, so be ready to talk about times when you've had to think on your feet. Share instances where you resolved issues efficiently while maintaining a calm demeanour under pressure.
✨Align with Company Values
Churchill Estates Management values Trust, Openness, Respect, Communication, and Honesty (TORCH). Familiarise yourself with these values and think of ways you can demonstrate them during your interview, showing that you're a great cultural fit for the team.
