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- Tasks: Support education processes and manage data for the Student Futures programme.
- Company: Join King's College London, a leading institution driving transformational change in education.
- Benefits: Enjoy a full-time role with a 12-month contract and opportunities for professional development.
- Why this job: Be part of a dynamic team making a real impact on student experiences and educational quality.
- Qualifications: Strong communication skills, attention to detail, and experience in higher education administration required.
- Other info: Flexible working and collaboration with diverse teams are key aspects of this role.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Senior Education Support Officer role at King\’s College London
Join to apply for the Senior Education Support Officer role at King\’s College London
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King\’s College London provided pay range
This range is provided by King\’s College London. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About us:
Student Futures is a major multi-year programme delivering a number of projects and it is one of three programmes which the Transformation Office Directorate are responsible for delivering. The Transformation Office manages and delivers transformational change, in line with the University\’s wider ambitions set out in the Strategy 2026 and Vision 2029.
King’s College London are seeking to appoint several Senior Education Support Officer posts which will support one or more of our faculties with a range of education support processes, as well as supporting the delivery of the Student Futures programme.
This post will be responsible for supporting the implementation of Student Futures initiatives and new ways of working as well as supporting the day-to-day administration of programme and quality-related processes within the faculty which may include supporting programme delivery, programme change and development work, and assuring data quality. The post holder will work with key stakeholders both within designated faculties and across the College to ensure project milestones and core processes are delivered both timely and effectively, and in accordance with both Faculty and University priorities, requirements and policies.
We are looking for a pro-active, enthusiastic individual who can work flexibly and collaboratively. The successful candidate will have proven organisation and communication skills, excellent attention to detail, and the ability to deal with competing and shifting priorities, often to tight deadlines, with a sound knowledge of student facing administration in higher education.
About the role:
In this role, you will support data validation exercises and review a variety of datasets, taking appropriate action where necessary. You will contribute to assessment-related activities, including both day-to-day operational tasks and strategic project work. A key part of the role involves gathering and organising both quantitative and qualitative data to support a range of activities, projects, communications, and reports.
You will coordinate the management of day-to-day stakeholder enquiries, ensuring timely responses within agreed timeframes, and taking responsibility for handling more complex queries directly, escalating them to your line manager when needed. You will also support the development and implementation of a University-wide attendance and engagement monitoring tool and participate in relevant training and workshops to ensure the effective operation of new systems and processes.
Further responsibilities include: supporting faculty-level meetings and committees by organising meetings, drafting agendas, writing minutes, and tracking actions. You will assist with quality assurance processes, including annual monitoring, periodic programme reviews, and various data reporting functions. It is essential to maintain up-to-date knowledge of programme administration and quality assurance procedures, working independently to meet annual, termly, or monthly deadlines.
Throughout all tasks, you must ensure your work is completed professionally, promptly, and with appropriate confidentiality and sensitivity. Building and maintaining effective working relationships with academic and professional services staff across Departments, Faculty, and College is key. You will also be expected to work flexibly as part of a team, supporting colleagues during peak periods and covering staff absences when required. Finally, you will undertake any other reasonable duties appropriate to the grade of the post.
This is a full time post (35 hours per week), and you will be offered a 12-month fixed term contract.
About you:
- Excellent written and oral communication skills with the ability to draft documents and correspondence for a broad range of audiences and present information clearly.
- Excellent attention to detail, with an ability to maintain high levels of accuracy when dealing with large volumes of documentation.
- Excellent IT skills, with the ability to analyse complex data and to assimilate large and complex sets of information quickly and with exacting standards of written and numerical accuracy.
- Experience of anticipating problems and applying proactive and innovative approaches to resolve issues.
- Excellent time management skills, with the ability to multi-task, balancing competing priorities under pressure of deadlines and workload.
- Experience of working effectively in a diverse team, and ability to deal with a wide variety of people in a professional and assured manner.
- Experience working in a higher education environment supporting education and programme delivery
- Experience in the use of databases, student records systems (e.g. SITS, managing and checking data).
- Educated to degree level or equivalent experience.
- Experience of interpreting complex regulations and processes and explaining these to a varied audience in a straightforward and engaging manner.
- Experience of formal committee servicing, including drafting agendas and minutes.
Further information:
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
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Senior Education Support Officer employer: King's College London
Contact Detail:
King's College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Education Support Officer
✨Tip Number 1
Familiarise yourself with the Student Futures programme and its objectives. Understanding the key initiatives and how they align with the university's Strategy 2026 and Vision 2029 will help you demonstrate your enthusiasm and knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles at King's College London. Engaging with them can provide valuable insights into the day-to-day responsibilities and expectations, which you can leverage to tailor your approach.
✨Tip Number 3
Prepare examples of your experience in managing data and supporting educational processes. Be ready to discuss specific instances where you've successfully handled complex datasets or improved administrative procedures, as this will showcase your relevant skills.
✨Tip Number 4
Demonstrate your ability to work collaboratively by preparing to discuss how you've effectively contributed to team projects in the past. Highlighting your teamwork skills will resonate well with the collaborative nature of the role.
We think you need these skills to ace Senior Education Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Senior Education Support Officer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Strong Supporting Statement: In your supporting statement, clearly address each of the essential criteria listed in the job advert. Use specific examples from your past experiences to demonstrate how you meet these criteria effectively.
Highlight Relevant Experience: Make sure to emphasise any experience you have in higher education, particularly in roles that involved education support, data management, or stakeholder engagement. This will show that you understand the environment and can hit the ground running.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at King's College London
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Senior Education Support Officer. Familiarise yourself with the Student Futures programme and how it aligns with the university's goals. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Communication Skills
Since excellent written and oral communication skills are essential, prepare to discuss examples where you've effectively communicated complex information. Be ready to explain how you can draft documents and correspondence for diverse audiences.
✨Demonstrate Attention to Detail
Prepare to discuss specific instances where your attention to detail made a difference in your work. Bring examples of how you've managed large volumes of documentation accurately, as this is crucial for the role.
✨Highlight Your Teamwork Experience
The role requires working effectively in a diverse team. Be prepared to share experiences that showcase your ability to collaborate with others, manage competing priorities, and support colleagues during busy periods.
