Senior Education Support Officer

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About us:

Student Futures is a major multi-year programme delivering a number of projects and it is one of three programmes which the Transformation Office Directorate are responsible for delivering. The Transformation Office manages and delivers transformational change, in line with the University\’s wider ambitions set out in the Strategy 2026 and Vision 2029.

King\’s College London are seeking to appoint several Senior Education Support Officer posts which will support one or more of our faculties with a range of education support processes, as well as supporting the delivery of the Student Futures programme.

This post will be responsible for supporting the implementation of Student Futures initiatives and new ways of working as well as supporting the day-to-day administration of programme and quality-related processes within the faculty which may include supporting programme delivery, programme change and development work, and assuring data quality. The post holder will work with key stakeholders both within designated faculties and across the College to ensure project milestones and core processes are delivered both timely and effectively, and in accordance with both Faculty and University priorities, requirements and policies.

We are looking for a pro-active, enthusiastic individual who can work flexibly and collaboratively. The successful candidate will have proven organisation and communication skills, excellent attention to detail, and the ability to deal with competing and shifting priorities, often to tight deadlines, with a sound knowledge of student facing administration in higher education.

About the role:

In this role, you will support data validation exercises and review a variety of datasets, taking appropriate action where necessary. You will contribute to assessment-related activities, including both day-to-day operational tasks and strategic project work. A key part of the role involves gathering and organising both quantitative and qualitative data to support a range of activities, projects, communications, and reports.

You will coordinate the management of day-to-day stakeholder enquiries, ensuring timely responses within agreed timeframes, and taking responsibility for handling more complex queries directly, escalating them to your line manager when needed. You will also support the development and implementation of a University-wide attendance and engagement monitoring tool and participate in relevant training and workshops to ensure the effective operation of new systems and processes.

Further responsibilities include: supporting faculty-level meetings and committees by organising meetings, drafting agendas, writing minutes, and tracking actions. You will assist with quality assurance processes, including annual monitoring, periodic programme reviews, and various data reporting functions. It is essential to maintain up-to-date knowledge of programme administration and quality assurance procedures, working independently to meet annual, termly, or monthly deadlines.

Throughout all tasks, you must ensure your work is completed professionally, promptly, and with appropriate confidentiality and sensitivity. Building and maintaining effective working relationships with academic and professional services staff across Departments, Faculty, and College is key. You will also be expected to work flexibly as part of a team, supporting colleagues during peak periods and covering staff absences when required. Finally, you will undertake any other reasonable duties appropriate to the grade of the post.

This is a full time post (35 hours per week), and you will be offered a 12-month fixed term contract.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills with the ability to draft documents and correspondence for a broad range of audiences and present information clearly.
2. Excellent attention to detail, with an ability to maintain high levels of accuracy when dealing with large volumes of documentation.
3. Excellent IT skills, with the ability to analyse complex data and to assimilate large and complex sets of information quickly and with exacting standards of written and numerical accuracy.
4. Experience of anticipating problems and applying proactive and innovative approaches to resolve issues.
5. Excellent time management skills, with the ability to multi-task, balancing competing priorities under pressure of deadlines and workload.
6. Experience of working effectively in a diverse team, and ability to deal with a wide variety of people in a professional and assured manner.
7. Experience working in a higher education environment supporting education and programme delivery
8. Experience in the use of databases, student records systems (e.g. SITS, managing and checking data).

Desirable criteria

1. Educated to degree level or equivalent experience.
2. Experience of interpreting complex regulations and processes and explaining these to a varied audience in a straightforward and engaging manner.
3. Experience of formal committee servicing, including drafting agendas and minutes.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information:

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our \’How we Recruit\’ pages.

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