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For Companies At a Glance
- Tasks: Assist customers with subscriptions and online purchases while enhancing their experience.
- Company: Join Monocle, a renowned media brand known for its global coverage of culture and design.
- Benefits: Enjoy discounts, free breakfast, health insurance, generous leave, and a dog-friendly office.
- Why this job: Be part of a dynamic team working on exciting global projects in a fast-paced environment.
- Qualifications: A customer-focused mindset and attention to detail are essential; no prior experience required.
- Other info: This is a part-time role, three days a week, based in our vibrant Marylebone office.
The predicted salary is between 24000 - 36000 £ per year.
Monocle is an independent media brand that has built a global reputation with its coverage of international affairs, design, travel, fashion and much more besides. Launched in London in 2007, the business has blossomed to include our magazine, daily newsletters, a round-the-clock radio station and international events, as well as thriving shops, e-commerce and cafés. With HQs, bureaux and shops in London, Paris, Zürich, Merano, Tokyo and Hong Kong, we are a truly global team and proud that Monocle is a vital source of inspiration, analysis and ideas for our discerning global audience.
About the role
Our customers appreciate that they can easily contact us with any queries about their subscription, their online purchases or our website. Our customer experience team is growing, and we have a rare part-time opportunity. If you are passionate about providing an efficient service and are capable of developing a deep understanding of our product range – and are always on the lookout for ways to improve – then read on.
The key ingredients for your success will be:
- A customer-focused mindset and a commitment to providing excellent experiences to our global clients and audience.
- Attention to detail and the ability to respond to customers clearly and succinctly.
- A capacity to identify patterns and potential problems, and to test solutions.
- A willingness to quickly establish an in-depth knowledge of our products and service, and the various customer journeys.
- An ability to work with teams across the business with the goal of continuously improving the customer experience.
This role is three days a week and is a fast-paced environment, so our next star needs to be calm under pressure, solutions-focused and able to prioritise.
We value collaboration and interaction with our colleagues and our clients. We work on unique, global projects alongside our enormously talented international team. This role is an in-office role based at Midori House in Marylebone and we offer the following benefits:
- Discounts at The Monocle Café and Shop.
- Breakfast provided five days a week.
- Health- and life-insurance benefits.
- Generous leave allocation.
- Dog-friendly office.
Our team is ambitious, talented, professional and committed to excellence in everything that it does. Please apply if you’ve got what it takes. Applicants must have the right to work in the UK.
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Customer Relations Associate employer: Monocle
Contact Detail:
Monocle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Associate
✨Tip Number 1
Familiarise yourself with Monocle's products and services. Understanding their magazine, newsletters, and other offerings will help you engage with customers more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during interviews, highlight your ability to handle queries efficiently and your passion for providing excellent customer experiences.
✨Tip Number 3
Prepare to discuss how you've identified and solved problems in previous roles. This will illustrate your analytical skills and your proactive approach to improving customer experiences, which is crucial for this position.
✨Tip Number 4
Emphasise your ability to work collaboratively. Since the role involves interacting with various teams, sharing examples of successful teamwork will show that you're a good fit for Monocle's collaborative culture.
We think you need these skills to ace Customer Relations Associate
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Monocle's brand and values. Read their magazine, listen to their radio station, and explore their online presence to grasp their customer service ethos and product range.
Tailor Your CV: Highlight relevant experience in customer service roles. Emphasise your ability to handle queries efficiently and your commitment to providing excellent customer experiences. Use specific examples that demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer relations and your understanding of Monocle's products. Mention how your skills align with the role's requirements, particularly your attention to detail and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your application is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Monocle
✨Show Your Customer-Centric Mindset
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to providing excellent experiences.
✨Demonstrate Attention to Detail
Prepare to discuss how you ensure clarity and precision in your communication. You might want to mention any tools or methods you use to keep track of customer queries and responses, showcasing your ability to manage details effectively.
✨Problem-Solving Skills Are Key
Be ready to talk about a time when you identified a problem and implemented a solution. This could be anything from streamlining a process to resolving a customer complaint. Showing that you can think critically and act quickly under pressure will impress the interviewers.
✨Familiarise Yourself with Monocle's Products
Before the interview, take some time to learn about Monocle's product range and services. Being knowledgeable about what they offer will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
