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- Tasks: Help customers in-store and online, ensuring they leave delighted with our products and service.
- Company: Join Decathlon, a global sports retailer passionate about sport and customer experience.
- Benefits: Enjoy career progression, profit sharing, team socials, and generous staff discounts.
- Why this job: Combine your love for sport with a rewarding career in a fun, team-oriented environment.
- Qualifications: Passion for sport, excellent communication skills, and a team player attitude required.
- Other info: Work includes evenings and weekends; safety measures are in place for Covid-19.
The predicted salary is between 24000 - 36000 £ per year.
LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER?
IF YES, THIS IS THE PERFECT ROLE FOR YOU!
As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose . The most important part of your role is to ensure that all customers leave delighted with our products and your service
What will you benefit from?
- Career progression – At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO – your opportunities for progression are endless!
- Profit sharing scheme – We’re one big international family who exclusively shares the profit we make with our employees.
- We play sport together and have regular team socials!
- Quarterly bonus scheme
- Permanent contracts with fair pay – We don’t believe in zero-hour contracts.
- Cycle to work scheme – 25% discount on a bike of your choice.
- 30% staff discount on our Decathlon products.
Discover more of our company benefits here.
Your Responsibilities:
- Customer Service – Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in store or online!
- Merchandising – Whether full time or part time, every Sales Assistant is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- Team Player – You will be part of a shop floor team of like-minded Sales Assistants, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Sound good so far? If so, here\’s the type of person we\’re looking for…
Who Are You?
- Someone looking to combine a passion for sport with work.
- A people person who is prepared to go the extra mile.
- Someone looking for a retail career with a difference
- Problem solver with excellent communication skills.
- Able to play as part of the team during the busiest times (weekends and holidays).
Additional Information:
As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times
IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY!
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Store Customer Service Advisor employer: Decathlon UK
Contact Detail:
Decathlon UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Customer Service Advisor
✨Tip Number 1
Show your passion for sport during the interview. Share personal experiences or stories that highlight your love for sports and how it has shaped your customer service approach.
✨Tip Number 2
Familiarise yourself with Decathlon's product range and services. Being knowledgeable about their offerings will help you provide better advice and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss how you handle challenging customer situations. Think of examples where you've successfully resolved issues, as this will showcase your problem-solving skills.
✨Tip Number 4
Emphasise your teamwork experience. Be ready to share instances where you've collaborated effectively with others, especially in busy retail environments, to highlight your ability to work well in a team.
We think you need these skills to ace Store Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Sport: In your application, make sure to highlight your love for sport. Share personal experiences or achievements related to sports that demonstrate your enthusiasm and how it aligns with the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are relevant to the Customer Service Advisor position. Emphasise your problem-solving abilities and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your personality. Use this opportunity to express why you want to work at Decathlon and how you can contribute to their team.
Prepare for Potential Questions: Think about common interview questions related to customer service and teamwork. Prepare examples from your past experiences that showcase your communication skills and ability to work under pressure.
How to prepare for a job interview at Decathlon UK
✨Show Your Passion for Sport
Make sure to express your love for sport during the interview. Share personal experiences or stories that highlight your enthusiasm and how it relates to customer service. This will resonate well with the interviewers at Decathlon.
✨Demonstrate Problem-Solving Skills
Prepare examples of past situations where you successfully solved a problem for a customer. This could be in retail or any other context. Highlight your communication skills and how you went the extra mile to ensure customer satisfaction.
✨Emphasise Teamwork
Since the role requires working closely with a team, be ready to discuss your experience in collaborative environments. Share instances where you contributed to team success, especially during busy periods like weekends or holidays.
✨Understand Omnichannel Retailing
Familiarise yourself with the concept of omnichannel retailing, as it's essential for this role. Be prepared to discuss how you can assist customers both in-store and online, showcasing your adaptability and understanding of modern retail practices.
