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For Companies At a Glance
- Tasks: Manage customer accounts and handle queries in a fast-paced environment.
- Company: Join ESS Employment, a reputable international client based in Yate.
- Benefits: Enjoy free parking, medical insurance, and complimentary breakfast.
- Why this job: Perfect for those who thrive on excellent service and want to make an impact.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Temp-Perm position with a competitive salary of £26,000 per annum.
The predicted salary is between 20800 - 31200 £ per year.
ESS Employment is seeking two Customer Services Executives for our well-established international client based in Yate. The role involves being fully responsible for the efficient and effective administration of selected existing and potential accounts.
The successful candidates will work in a fast-paced environment and must be confident when dealing with all levels of people.
Details:
- Location: Yate
- Start Date: ASAP
- Employment Type: Temp-Perm
- Salary: £26,000 per annum (£12.50 per hour)
- Working Hours: Monday to Thursday 9:00am – 5:30pm, Friday 8:30am – 5:00pm (37.5 hours)
Responsibilities:
- Processing orders into the system within 24 hours.
- Acknowledging all orders to customers within 24 hours.
- Maintaining digital and physical filing for easy access and audit compliance.
- Informing customers about lead times and order status; communicating any issues promptly.
- Handling customer queries and requests daily.
- Answering incoming calls and emails.
- Sending customer complaint forms when claims are received and directing customers appropriately. Acknowledging complaints within 24 hours.
- Chasing relevant teams to ensure timely responses to claims.
- Issuing and sharing open orders, back orders, and stock reports with customers monthly.
- Scheduling regular meetings with customers to discuss account status, queries, and future orders.
Candidate Profile:
- Customer-focused with a passion for excellent service.
- Desire for excellence and high standards.
- Proactive decision-maker.
- Ability to work under pressure.
- Experience in customer service within an office environment.
- Strong communication skills at all levels.
- Flexible to change.
- Attention to detail, planning, and organizational skills.
- Effective time management.
Benefits:
- Free car parking
- Company pension scheme
- Medical insurance
- Free breakfast, tea, and coffee
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CUSTOMER SERVICE EXECUTIVES employer: ESS
Contact Detail:
ESS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE EXECUTIVES
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their services will help you engage confidently with potential customers and demonstrate your commitment to excellent service during interviews.
✨Tip Number 2
Practice your communication skills. Since the role involves dealing with various levels of people, being articulate and clear in your responses will set you apart. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your ability to handle pressure. Prepare examples from past experiences where you successfully managed customer queries or complaints under tight deadlines, as this is crucial for the fast-paced environment.
✨Tip Number 4
Demonstrate your organisational skills. Be ready to discuss how you manage multiple tasks effectively, such as processing orders and maintaining filing systems, which are key responsibilities in this role.
We think you need these skills to ace CUSTOMER SERVICE EXECUTIVES
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills such as communication, attention to detail, and the ability to work under pressure, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled customer queries or complaints effectively in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description. Focus on your proactive decision-making abilities and your experience in managing customer accounts.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at ESS
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've handled difficult situations or provided excellent service, as this role requires a strong focus on customer satisfaction.
✨Demonstrate Effective Communication
Since the job involves dealing with various levels of people, practice clear and concise communication. During the interview, articulate your thoughts well and listen actively to the interviewer’s questions, showing that you can engage effectively with customers.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced environment mentioned in the job description, be ready to discuss how you manage stress and prioritise tasks. You might be asked situational questions, so think of examples where you successfully juggled multiple responsibilities.
✨Emphasise Attention to Detail
Attention to detail is crucial for this role, especially when processing orders and handling complaints. Be prepared to discuss how you ensure accuracy in your work and any systems or methods you use to stay organised.
