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- Tasks: Be the first point of contact for customer calls, resolving queries and creating positive experiences.
- Company: Join Leeds Building Society, a purpose-driven organisation helping people achieve home ownership since 1875.
- Benefits: Enjoy hybrid working, an annual bonus, 26 days holiday, and matched pension contributions.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and basic IT knowledge required.
- Other info: Apply now to be part of an inclusive culture that values diversity and community.
The predicted salary is between 24000 - 25500 £ per year.
Ready to Build an Extraordinary Career in Financial Services?
Join our dynamic team! We\’re offering a competitive salary between £24,000 – £25,500, depending on your experience. Grow with us and be rewarded for your expertise and dedication
How you\’ll help us live our purpose
We\’ve been helping our members save for their future and buy a home of their own since 1875. By joining us, you\’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It\’s a purpose that drives everything we do and one we\’re proud of. And you can play your part too – join our dedicated team in Our Contact centre and we\’ll support you to give our members the great service we pride ourselves on, whatever they\’re saving for.
Our next induction date: 1st September 2025
Hours of work:
Our vibrant contact centre is open Monday to Friday 8am-6pm and Saturdays 9am-5pm.
You\’ll work 35 hours a week with a set eight-week rota including one in three Saturdays. On successful completion of your first 6 months, you\’ll also have the option for hybrid working.
How you\’ll make a difference
As the first point of contact for our customer\’s inbound calls you\’ll thrive on creating a positive experience whether it\’s a call about savings or mortgages. Customer calls range from balance enquiries to speaking to the members about their mortgage payments to more complex queries.
You\’ll use your IT knowledge and skills to help customers self-serve online, support with technical issues and respond to social media messaging.
Taking ownership of every call, you\’ll aim to resolve customer queries as efficiently and effectively as possible whilst recognising that on occasions you may need to collaborate with other teams and arrange a call back to provide the right solution.
Whatever your day brings, your work will really make a difference and you\’ll feel proud of delivering positive outcomes for our customers.
What you\’ll bring to the role:
- We\’d love to hear from you if you have experience of working in a customer service environment.
- Have strong communication and interpersonal skills and can build positive and relationships with customers and colleagues.
- Able to handle high volumes of calls efficiently and with professionalism.
- Able to manage own your workload and structure your day. Can prioritise and multi-task when required whilst completing tasks to a high standard.
- Show empathy and resilience when faced with demanding situations and can adapt to a wide variety of customer scenarios.
- Ability to process verbal and written information, assess a situation and make good judgements.
- Computer literate and is comfortable with Microsoft Word and basic Excel.
And in return, you\’ll get the best from us:
- An annual colleague bonus of up to 12%
- Hybrid working with 60% of your time at home
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- 2 days\’ volunteering per year
We\’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose Leeds Building Society?
Our business is centred around our people. Our colleagues are at the heart of everything we do and we\’re extremely proud of our Inclusive Employers Gold accreditation in 2023. We\’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You\’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we\’re making to embed our purpose with our colleagues, and the actions we\’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We\’d love to hear from you. But don\’t wait around – we may close the advert early and we\’d hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you\’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we\’d like to find out more about the skills and experience that you could bring to the Society. We\’re committed to supporting you to be at your best and if you\’d like to discuss any reasonable adjustments, please reach out to us on careers@leedsbuildingsociety.co.uk.
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Customer Service Representative employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the financial services industry, especially around savings and mortgages. Understanding the basics will help you engage more confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you articulate your thoughts clearly and handle various customer situations effectively, which is crucial for this position.
✨Tip Number 3
Research Leeds Building Society's values and mission. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show that you're a good cultural fit for the team.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and support for career development. This shows your enthusiasm for growth within the company and helps you gauge if it's the right fit for you.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use specific examples that demonstrate your communication skills, ability to handle high call volumes, and problem-solving capabilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your understanding of the role. Mention how your skills align with the company's purpose of making home ownership accessible.
Showcase IT Proficiency: Since the role requires IT knowledge, mention any experience you have with Microsoft Word and Excel. If you've used customer service software or online support tools, be sure to include that as well.
Prepare for Potential Questions: Think about common customer service scenarios and how you would handle them. Be ready to discuss your approach to resolving customer queries and managing difficult situations during the interview.
How to prepare for a job interview at Leeds Building Society
✨Research the Company
Before your interview, take some time to learn about Leeds Building Society. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or a high volume of calls. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from your past experiences to highlight these skills.
✨Emphasise Empathy and Resilience
The job requires handling demanding situations with empathy. Be prepared to discuss times when you've shown understanding and resilience in challenging customer interactions. This will illustrate your suitability for the role.
