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- Tasks: Lead client project delivery, ensuring quality and efficiency in clinical trials.
- Company: Medable accelerates therapies to patients through innovative cloud-based solutions in healthcare.
- Benefits: Enjoy flexible remote work, competitive salaries, stock options, and comprehensive health coverage.
- Why this job: Join a passionate team dedicated to making healthcare better and driving innovation.
- Qualifications: 12+ years in project management, preferably in SaaS or healthcare, with strong leadership skills.
- Other info: Opportunity for occasional travel and a commitment to personal and professional growth.
The predicted salary is between 72000 - 100000 £ per year.
Medable\’s mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.
Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.
Responsibilities
Client Program Delivery & Execution
- Own end-to-end delivery accountability for all client projects across Services including timeline, scope, quality, and margin.
- Ensure consistent execution against delivery standards, including methodology, reporting, and change control.
- Lead program reviews to drive visibility, mitigate risk, and ensure client commitments are consistently met or exceeded.
Portfolio & Financial Management
- Oversee the full client portfolio with real-time visibility into project health, financial performance, and resource alignment.
- Drive revenue retention and margin improvement by enforcing forecasting, scope management, and financial discipline.
- Partner with Finance and Sales to ensure accurate capacity planning, cost control, and delivery profitability.
Escalation & Governance Leadership
- Serve as the senior escalation point for complex delivery issues and drive swift, client aligned resolution strategies.
- Implement and manage governance frameworks across all programs including risk tracking, milestone reviews, and stakeholder alignment.
- Coordinate with cross-functional leaders to remove roadblocks and maintain program momentum.
People Leadership & Delivery Culture
- Lead, mentor, and scale a high-performing team of project and program managers; oversee staffing strategy and performance management.
- Set the cultural tone for delivery by instilling ownership, accountability, and a growth mindset.
- Build strong succession planning, upskilling, and leadership development programs within the delivery function.
Operational Innovation & Continuous Improvement
- Identify and deploy tooling, workflows, and automation that improve predictability, reduce cost, and elevate delivery quality.
- Champion the use of AI and intelligent systems to enhance program management, reporting, and risk mitigation.
- Continuously assess delivery metrics and root causes; lead retrospectives and embed learnings into future delivery strategy.
Strategic Collaboration
- Partner with Sales, Product, Support, and Customer Success to ensure a seamless client experience across all delivery stages.
- Contribute to strategic planning and growth initiatives with a delivery lens—ensuring Medable scales with excellence.
- Maintain deep awareness of market trends, client expectations, and the evolving competitive landscape.
- Other duties as assigned.
Experience
- 12+ years of progressive leadership in project, program, or delivery management within SaaS, healthcare, or life sciences or a combination of education and experience.
- 10+ years managing large client portfolios with full P&L responsibility, including cross-functional teams and global delivery models.
- Proven success leading organizations of 50+ personnel, including direct management of senior leaders and matrixed teams.
- Direct experience in decentralized clinical trials, eCOA/eConsent, or digital health technology.
- Prior ownership of third-party vendor relationships, including BPO and offshore delivery centers.
- History of improving delivery KPIs (e.g., on-time delivery, utilization, client satisfaction, margin).
Skills
- Executive presence with excellent verbal, written, and presentation skills.
- Data-driven operator who thrives in structured delivery environments.
- Expert in project and portfolio management frameworks (PMP, Agile, Scaled Agile).
- Strong financial and business acumen with ability to link delivery performance to company outcomes.
- Proficient in tools such as JIRA, Salesforce, Smartsheet, Google Suite, and ERP platforms (e.g., NetSuite).
- Inspiring people leader and cross-functional collaborator.
- Strategic thinker with high accountability and bias for action.
Education, Certifications, Licenses
- Bachelor’s degree in Business, Technology, or related field required.
- Master’s degree or MBA preferred.
- PMP, PgMP, or Agile certification are highly preferred.
Travel Requirements
- Occasional travel required (up to 15%) for client meetings, leadership sessions, and onsite delivery reviews.
At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits – they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members.
Flexible Work
- Remote from the start, we believe in a flexible employee experience
Compensation
- Competitive base salaries
- Annual performance-based bonus
- Stock options for employees, aligning personal achievements to Medable\’s success
Health and Wellness
- Comprehensive medical, dental, and vision insurance coverage
- Carrot Fertility Program
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
- Wellness program (Mental, Physical and Financial)
Recognition
- Peer-to-peer recognition program, celebrating achievements and milestones
Community Involvement
- Volunteer time off to support causes you care about
Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at
Seniority level
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Seniority level
Director
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Software Development
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Sr. Director, Client Delivery employer: Medable, Inc
Contact Detail:
Medable, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Director, Client Delivery
✨Tip Number 1
Familiarise yourself with Medable's mission and values. Understanding their commitment to accelerating therapies and empowering consumers will help you align your experience and vision with theirs during discussions.
✨Tip Number 2
Network with current or former employees of Medable on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Sr. Director, Client Delivery role.
✨Tip Number 3
Prepare to discuss your experience with decentralized clinical trials and digital health technology. Highlighting specific examples of how you've successfully managed large client portfolios and improved delivery KPIs will demonstrate your fit for the role.
✨Tip Number 4
Showcase your leadership style and how you foster a high-performing team culture. Be ready to share strategies you've implemented for mentoring and developing talent, as this aligns with Medable's focus on people leadership.
We think you need these skills to ace Sr. Director, Client Delivery
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Sr. Director, Client Delivery position at Medable. Tailor your application to highlight how your experience aligns with their mission and values.
Craft a Compelling Cover Letter: Your cover letter should not only introduce yourself but also explain why you're passionate about Medable's mission. Use specific examples from your past experiences that demonstrate your leadership in project and program management, especially in SaaS or healthcare.
Highlight Relevant Experience: In your CV, focus on your 12+ years of progressive leadership experience. Clearly outline your achievements in managing large client portfolios and improving delivery KPIs. Use metrics to quantify your success where possible.
Showcase Your Skills: Make sure to emphasise your executive presence, communication skills, and strategic thinking abilities. Mention any relevant certifications like PMP or Agile, and your proficiency in tools such as JIRA and Salesforce, as these are crucial for the role.
How to prepare for a job interview at Medable, Inc
✨Understand the Company Mission
Before your interview, make sure you fully grasp Medable's mission to accelerate therapies to patients. Familiarise yourself with their cloud-based platform and how it impacts clinical trials. This will help you align your answers with their goals.
✨Showcase Your Leadership Experience
As a candidate for Sr. Director, Client Delivery, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed large teams and complex projects, particularly in SaaS or healthcare settings, to demonstrate your capability.
✨Prepare for Financial Discussions
Given the role's focus on financial management, be ready to discuss your experience with P&L responsibility and revenue retention strategies. Bring specific examples of how you've improved financial performance in past roles.
✨Emphasise Collaboration Skills
Collaboration is key at Medable. Be prepared to discuss how you've partnered with cross-functional teams in previous roles. Highlight any successful initiatives that required strategic collaboration to enhance client experiences.
