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- Tasks: Lead a dynamic team, manage workshop efficiency, and ensure top-notch customer satisfaction.
- Company: Join Porsche Retail Group, a top automotive employer known for its iconic brand and excellent work culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and staff discounts, plus a competitive salary with bonuses.
- Why this job: Be part of a prestigious brand, develop your leadership skills, and work in a vibrant environment.
- Qualifications: Must hold a full UK driving licence; experience in team management is a plus.
- Other info: Work hours are Monday to Friday with one Saturday a month; enjoy a newly refurbished staff area.
The predicted salary is between 38000 - 48000 £ per year.
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Exciting News! Porsche Retail Group is expanding our team and we have an excellent opportunity for a Service Team Manager to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Hatfield. The Porsche Centre is located by Hatfield Business Park and has staff parking, a gym close by, a newly refurbished staff area which has a pool table, darts and a TV. The Porsche Centre is a 5-minute drive to The Galleria shopping centre and Hatfield Retail Park.
Please note: To be considered for this role, you must hold a full UK driving licence.
About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.
About the role
As a Service Team Manager you will effectively manage workshop loading, efficiency, productivity and quality, whilst meeting customer expectations. You’ll lead the Service Technicians and Service Advisors/Executives in the team to ensure that commercial and operational requirements are considered at all times. Core responsibilities include to:
- Review the allocation of work booked in by leading the planning meeting, identifying the resources required a minimum of 3 days in advance of the appointment
- Supporting and communicating with the Service Advisors/Executives and Technicians the day prior to the appointment the workshop plan
- Record the Service Technicians workshop efficiency and productivity on a daily basis to ensure compliance with company and individual performance targets
- Ensure work is completed fully to customer requirements in the agreed timescales
- Minimising Service Technician idle time by supporting and directing the work throughput
- Holding weekly group review meetings with all members in their team and ensure documented in accordance with Porsche Service Dealer Review (PSDR)
- Hold monthly individual review meeting and set individual targets with all members of their team to ensure achievement of the targets are met
- To be the first point of contact for technical customer issues, ensuring a resolution is reached in the most cost effective and efficient manner whilst also achieving customer satisfaction
- Ensure full compliance to manufacturer’s policy regarding recall campaigns making sure all relevant staff are aware.
- Control and manage facilities standards audit controls, ensuring the workshop is kept clean and tidy at all times.
- Manage quality checks on vehicles, including a road test in accordance with Porsche Workshop Standardisation guidelines.
- Identify individual team development needs, utilising a mix of personal/team coaching and formal training.
- Assist the Aftersales Manager in the resolution of customer complaints
- Keep updated with the FCA Compliance and Retail Internal Control System (RICS) requirements
- Keep technical and job knowledge up to date and participating in educational opportunities
About the rewards
For the role of Service Team Manager, the hours of work are Monday to Friday 8.30am to 6.30pm and 1 in 4 Saturdays 8.00am to 1.00pm.
There is a competitive salary on offer of £42,667 with a bonus of up to £1,000 per month. You will also receive a fantastic benefits package, including:
- 25 days holiday per year plus bank holidays
- Option of a VW group vehicle at preferential leasing rates
- Private Medical Insurance
- Life Insurance
- Staff preferential rates
- Employee Discounts Programme
- Employee Assistance Programme
How to apply
Please note that eRecruitSmart is advertising the role of Service Team Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
service advisor, customer support, motor, automotive, dealership, aftersales, service team, service manager,
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Service Team Manager employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. Understanding what makes Porsche unique will help you align your management style with their expectations, showcasing your commitment to the brand.
✨Tip Number 2
Network with current or former employees of Porsche Retail Group. Engaging with them can provide valuable insights into the company culture and expectations for the Service Team Manager role, giving you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in a fast-paced environment. Highlighting your leadership skills and ability to meet targets will demonstrate that you're the right fit for this role.
✨Tip Number 4
Stay updated on the latest automotive trends and technologies, especially those relevant to Porsche. Showing your passion for the industry and your commitment to continuous learning will impress the hiring team.
We think you need these skills to ace Service Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing service teams, workshop efficiency, and customer satisfaction. Use specific examples that demonstrate your leadership skills and ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of Porsche's values. Mention how your skills align with the responsibilities of the Service Team Manager role.
Highlight Relevant Qualifications: Include any qualifications or certifications related to automotive service management. If you have experience with compliance and quality checks, make sure to mention it as it is crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a managerial position.
How to prepare for a job interview at ErecruitSmart
✨Know the Brand Inside Out
Before your interview, make sure you research Porsche and its values. Understand what makes the brand iconic and how it positions itself in the automotive market. This knowledge will help you demonstrate your passion for the brand and align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Service Team Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, support, and develop team members. Highlight any specific achievements that showcase your leadership style.
✨Prepare for Technical Questions
Expect questions related to workshop efficiency, productivity, and quality management. Brush up on relevant technical knowledge and be ready to discuss how you would handle specific scenarios, such as resolving customer complaints or managing workshop loading.
✨Demonstrate Customer Focus
Customer satisfaction is key in this role. Be prepared to discuss how you've previously ensured high levels of customer service and how you would approach technical customer issues. Use examples that highlight your problem-solving skills and commitment to customer care.
