Sales Assistant - Account Management team
Sales Assistant - Account Management team

Sales Assistant - Account Management team

London Full-Time 28800 - 43200 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Support Account Managers by preparing proposals and engaging with customers.
  • Company: Freshworks creates user-friendly software for exceptional customer and employee experiences.
  • Benefits: Enjoy perks like private medical insurance, fitness budgets, and a generous learning allowance.
  • Why this job: Gain hands-on experience in a dynamic sales environment with opportunities for career growth.
  • Qualifications: Bachelor's degree and 1+ years in sales support or commercial operations required.
  • Other info: Join a diverse team committed to equal opportunity and personal development.

The predicted salary is between 28800 - 43200 ÂŁ per year.

Sales Assistant – Account Management team

  • Full-time
  • Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

    There’s another option. Freshworks. With a fresh vision for how the world works.

    At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

    Fresh vision. Real impact. Come build it with us.

    We are seeking a highly motivated and detail-oriented Sales Assistant to support our Account Managers (AMs) based in our London office. This role is pivotal in enhancing commercial efficiency by contributing to the preparation of proposals, renewals, and customer engagements. The ideal candidate will be a proactive team player with a strong understanding of sales processes, excellent communication skills, and the ability to collaborate effectively across teams and with customers.

    Key Responsibilities:

    Commercial Support: Work closely with Account Managers to create, revise, and finalise commercial proposals and renewal documents that are tailored to customer needs while remaining compliant with internal guidelines.

    Customer Interaction : When required, engage directly with customers to clarify proposal elements, address queries, and help move opportunities forward. Exceptional verbal and written communication skills are essential.

    Complex Deal Structuring : Support the design of commercial offerings by analysing customer requirements and suggesting tailored, value-driven solutions. Contribute creative ideas for bespoke or non-standard proposals.

    Internal Coordination : Collaborate with internal teams such as the Billing Team and Deals Desk to ensure all proposals and renewals adhere to company policies and compliance standards, while balancing customer priorities.

    Process Execution : Develop a solid understanding of end-to-end sales and renewal processes, ensuring accurate and timely execution that meets both customer and internal stakeholder expectations.

    Data Analysis & Tools Proficiency : Utilise Excel and Google Sheets to generate cost estimates, revenue projections, and custom pricing models. Strong capability with formulas, pivot tables, and data analysis is required.

    Multi-tasking & Time Management : Manage multiple deliverables, timelines, and communications in a fast-paced environment. Strong organisational and time management skills are essential.

    Product Knowledge : Gain and apply a solid understanding of Freshworks’ suite of products, plans, and pricing. Use this knowledge to clearly communicate value to customers via commercial proposal and support AMs in strategic conversations.

  • Bachelor\’s degree or equivalent practical experience

1+ years experience in a sales support, commercial operations, or inside sales role (ideally within the SaaS or technology sector)

Strong proficiencyin Microsoft Excel and Google Sheets

Excellent interpersonal and communication skills

Detail-oriented with strong organisational skills

Ability to work under pressure and adapt to a dynamic environment

Comfortable understanding and contributing to complex commercial structures

Why Join Us?
This is an exciting opportunity to join a high-performing sales environment where you’ll work alongside experienced Account Managers and contribute directly to customer success and revenue growth. You will gain hands-on exposure to fast-paced, strategic sales processes, offering you invaluable insights and experience that can serve as a stepping stone to future roles across the wider Go-To-Market (GTM) function, including sales, customer success, revenue operations, or commercial strategy. If you\’re looking to grow your career in a collaborative and impactful commercial team, this is the role for you.

These are some benefits you can expect from us in return:

  • Company funded Life & Long-Term Disability insurance
  • Private Medical Insurance + Health Cash Plan
  • Learning & Reading budget of up to ÂŁ1,000 per year
  • Fitness budget of up to ÂŁ30 per month
  • Cycle to work Scheme
  • Company funded daily lunch when in office
  • Company Funded Employee Assistance Program (EAP) for both you and your family
  • 25 days annual Paid-Time-Off (PTO)
  • Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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Sales Assistant - Account Management team employer: Freshworks Inc.

Freshworks is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to thrive in their careers. Located in London, the Sales Assistant role offers a unique opportunity to collaborate with experienced Account Managers, gain invaluable insights into strategic sales processes, and enjoy a comprehensive benefits package including health insurance, a generous learning budget, and a supportive environment for personal and professional growth. Join us to be part of a people-first organisation that values diversity and innovation, making a real impact in the world of customer and employee experiences.
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Contact Detail:

Freshworks Inc. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Sales Assistant - Account Management team

✨Tip Number 1

Familiarise yourself with Freshworks' suite of products and their unique selling points. Understanding how these solutions can simplify business processes will help you communicate effectively with customers and support the Account Managers.

✨Tip Number 2

Brush up on your Excel and Google Sheets skills, especially with formulas and pivot tables. Being proficient in these tools will enable you to create accurate cost estimates and revenue projections, which are crucial for the role.

✨Tip Number 3

Practice your communication skills by engaging in mock customer interactions. This will prepare you for clarifying proposal elements and addressing queries, ensuring you can confidently support the Account Managers during customer engagements.

✨Tip Number 4

Gain a solid understanding of sales processes and commercial structures. This knowledge will help you contribute effectively to complex deal structuring and ensure that proposals align with both customer needs and company policies.

We think you need these skills to ace Sales Assistant - Account Management team

Sales Process Understanding
Proposal Preparation
Customer Engagement
Excellent Verbal and Written Communication
Complex Deal Structuring
Internal Coordination
Process Execution
Data Analysis
Proficiency in Microsoft Excel
Proficiency in Google Sheets
Organisational Skills
Time Management
Product Knowledge
Ability to Work Under Pressure
Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in sales support or commercial operations, especially within the SaaS or technology sector. Emphasise your proficiency in Excel and Google Sheets, as well as any experience with customer engagement.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Freshworks' approach to customer experience that resonate with you, and explain how your skills align with the responsibilities outlined in the job description.

Showcase Communication Skills: Since exceptional verbal and written communication skills are essential for this role, consider including examples in your application that demonstrate your ability to engage with customers and collaborate effectively with teams.

Highlight Organisational Skills: Given the fast-paced environment described, make sure to illustrate your organisational and time management skills. Provide examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles.

How to prepare for a job interview at Freshworks Inc.

✨Understand the Sales Process

Familiarise yourself with the sales processes relevant to the role. Be prepared to discuss how you can support Account Managers in creating tailored proposals and managing customer interactions effectively.

✨Showcase Your Communication Skills

Since exceptional verbal and written communication skills are essential, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers or collaborated with teams in the past.

✨Demonstrate Data Proficiency

Brush up on your Excel and Google Sheets skills. Be ready to discuss how you've used these tools for data analysis, cost estimates, or revenue projections in previous roles, as this will be crucial for the position.

✨Highlight Your Organisational Skills

In a fast-paced environment, strong organisational and time management skills are key. Prepare to share examples of how you've managed multiple tasks or projects simultaneously while meeting deadlines.

Sales Assistant - Account Management team
Freshworks Inc.

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