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For Companies At a Glance
- Tasks: Manage visitor experiences and ensure top-notch service at a prestigious bank in London.
- Company: Portico is a vibrant company that values hard work, diversity, and fun in the workplace.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and discounts on high street retailers.
- Why this job: Join a dynamic team, develop your leadership skills, and make a real impact in a corporate environment.
- Qualifications: Leadership experience in a corporate setting and exceptional interpersonal skills are essential.
- Other info: Flexible shifts and a supportive culture focused on personal growth and development.
The predicted salary is between 40000 - 60000 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Would you like to be based at the London offices of one of the largest international banks in the world?!
We are looking for a Community Manager to take on the responsibility of ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence.
Responsibilities: –
- Be the singular point of contact and escalation for the General Manager and Senior Portico leadership team
- Have a strategic oversight of all Portico services on site, delivering Front of House, Back of House to a consistently high standard. This includes responsibility for (but not limited to) Reception, Client Meeting Suite, Internal Meeting Rooms, Executive Office and Client Floors.
- Manage resources to ensure full and effective staffing cover across all areas of the service
- Create and consistently implement SOPs for all aspects of the Portico service
- Manage, maintain, and develop relationships with key stakeholders across the business, to understand their needs and transfer these to the service
- Work closely and proactively with our client’s and teams on key projects
- Deliver service against contractual KPIs and SLAs
- Carry out regular audits of the service we provide to the client
- Produce monthly client reports covering all aspects of the service
- Take appropriate action to address service issues to the satisfaction of the client and company
- Proactively foster a one team approach with BaxterStorey
- Ensure that you are Security conscious. Be aware of and ensure that users follow security access control policies and have confidence in challenging this when it does not happen
- Take an active role in any project work around future co-working developments on site
- Attend all relevant meetings with updates of the service we provide
Shifts: 40 hours per week, shifts between 7am-6pm from Mon-Fri
Salary: £47,940
Qualifications
People/ Interpersonal Skills
- Confident to communicate clearly, concisely, and effectively at all levels
- Ability to engage with people to create empathy, trust, and rapport
- Leadership skills and behaviours
- Bold and confident with suggestions and ideas
- Exceptional customer focused manner
- Proactive approach
- High standard of personal appearance
- Impeccable attention to detail
- The desire to take responsibility and ownership, through to resolution, for issues and concerns
- Be Flexible, proactive, and positive attitude.
- Be Organized and able to prioritize work effectively, with the ability to multi-task.
- Be a strategic thinker and innovative problem solver.
Skills/Experience
- Leadership experience within a 5* corporate environment or similar role
- Experience in a client/guest services role or similar role
- A proven record of leading a large, diverse, and dynamic team
- Experience of managing and developing leadership roles
- Experience of leading through change
- Understanding of how day to day performance links to SLAs and KPIs
- Experience working with audio visual and conferencing equipment highly desirable.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
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Workplace Community Manager employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Community Manager
✨Tip Number 1
Familiarise yourself with the company culture at Portico. Understanding their emphasis on diversity, teamwork, and a fun work environment will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Portico, especially those in similar roles. They can provide insights into the expectations and challenges of the Workplace Community Manager position, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Highlight specific examples where you've successfully managed diverse teams and improved service delivery, as this is crucial for the role.
✨Tip Number 4
Showcase your strategic thinking skills by preparing ideas on how you would enhance visitor experiences and service excellence at the bank. This proactive approach will demonstrate your commitment to the role and your ability to contribute from day one.
We think you need these skills to ace Workplace Community Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Workplace Community Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in leadership roles within a corporate environment. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage teams and deliver excellent service.
Write a Strong Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Discuss your interpersonal skills, leadership experience, and how you can contribute to enhancing the visitor experience at the bank. Be sure to mention any specific examples of past successes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Workplace Community Manager role.
How to prepare for a job interview at Portico
✨Showcase Your Leadership Skills
As a Workplace Community Manager, you'll need to demonstrate your leadership experience. Be prepared to share specific examples of how you've successfully led diverse teams in a corporate environment, highlighting your ability to inspire and motivate others.
✨Emphasise Your Customer Focus
This role requires an exceptional customer-focused manner. During the interview, discuss how you've previously engaged with clients or guests to create positive experiences, and be ready to provide examples of how you resolved service issues effectively.
✨Demonstrate Strategic Thinking
The company is looking for someone who can think strategically. Prepare to discuss how you've approached problem-solving in past roles, particularly in relation to managing services and meeting KPIs. Show that you can connect day-to-day performance with broader business goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle challenges in a fast-paced environment. Think about potential situations you might face as a Community Manager and how you would address them, focusing on your proactive and flexible approach.
