Night Manager

Night Manager

Birkenhead Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the night team, ensuring exceptional service and safety across all hotel departments.
  • Company: Village Hotel Club offers lively, modern spaces for work, relaxation, and fun.
  • Benefits: Enjoy discounts on stays, food, wellness memberships, and a supportive work environment.
  • Why this job: Join a vibrant culture that values personality, fun, and personal growth.
  • Qualifications: Great customer service skills and an intuitive problem solver with a friendly approach.
  • Other info: Guaranteed birthday off and exciting training opportunities await you!

The predicted salary is between 28800 - 43200 £ per year.

Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As Night Manager you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. You will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments and managing the night team to keep everyone safe through the night.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

– Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.

– Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.

– Friends and Family discounted stays from £49 including breakfast

– 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill

– 30% discount on and off shift in our Village Hotel Starbucks stores

– Excellent training and development including our Rising Stars and Talent Academy programmes

– A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.

– Discounts and cashback offers on many High Street Brands and Supermarkets.

– A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health

– Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.

– Financial wellbeing support and salary drawdown via Wagestream

– Access to our Employee Assistance Programme, offering support and counselling

– A fun, supportive and inclusive work environment with regular team events

– Excellent Reward and Recognition Incentive schemes

– Anniversary rewards for key milestones of service

– Electric car salary sacrifice scheme

– Have your birthday off guaranteed

– Discounted Health Cash plan and Sick pay Insurance.

– A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.

– Enhanced maternity and paternity benefits and pay

– Company Pension scheme

– Life Insurance

*T&C’s apply based on your contract

But what we need from you…

-Great Customer Service Skills
-Intuitive problem solver
-Ability to build relationships with other departments
-An approachable personality

**Please note – All offers are subject to successful DBS checks in this role**

Come and be part of something new & something special – Work, Grow & Play the Village Way!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 30/06/2025 by TN United Kingdom

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Night Manager employer: Village Hotels - Wirral

At Village Hotel Club, we pride ourselves on being an exceptional employer that values individuality and fun in a vibrant work environment. As a Night Manager, you'll enjoy a range of benefits including complimentary health memberships, generous discounts on stays and dining, and extensive training opportunities to support your career growth. Join our lively team where your contributions are recognised and celebrated, ensuring a rewarding experience both for you and our guests.
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Contact Detail:

Village Hotels - Wirral Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Night Manager

✨Tip Number 1

Familiarise yourself with the unique atmosphere of Village Hotel Club. Understanding their lively and modern approach to hospitality will help you align your personality and service style with their brand, making you a more attractive candidate.

✨Tip Number 2

Highlight your problem-solving skills during any informal conversations or networking opportunities. Being able to demonstrate how you've effectively handled challenges in previous roles can set you apart from other candidates.

✨Tip Number 3

Engage with current employees on social media platforms like LinkedIn. This can give you insights into the company culture and expectations, which you can leverage during interviews to show that you're a great fit for the team.

✨Tip Number 4

Prepare to discuss your experience in building relationships across departments. The Night Manager role requires collaboration, so having specific examples ready will demonstrate your ability to work well with others.

We think you need these skills to ace Night Manager

Exceptional Customer Service Skills
Intuitive Problem Solving
Strong Interpersonal Skills
Team Management
Conflict Resolution
Adaptability
Attention to Detail
Time Management
Communication Skills
Ability to Work Under Pressure
Knowledge of Health and Safety Regulations
Flexibility in Shift Patterns
Proactive Approach
Relationship Building with Other Departments

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Night Manager position. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, problem-solving, and team management. Use bullet points for clarity and include specific achievements that demonstrate your capabilities.

Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at Village Hotel Club. Mention specific examples of how you have successfully managed teams or resolved issues in previous roles.

Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Village Hotels - Wirral

✨Showcase Your Customer Service Skills

As a Night Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to providing top-notch service.

✨Demonstrate Problem-Solving Abilities

Think of scenarios where you've had to think on your feet and resolve issues quickly. Highlighting your intuitive problem-solving skills will show that you're ready to handle the fast-paced environment of a busy hotel.

✨Build Rapport with Other Departments

The role requires collaboration across various hotel departments. Be ready to discuss how you've successfully built relationships in past jobs, as this will illustrate your ability to work well with others.

✨Embrace the Company Culture

Village Hotel Club values personality and fun. Research their culture and be prepared to share how your own personality aligns with their ethos. This will help you stand out as a candidate who fits right in.

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