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- Tasks: Join our team as a Customer Service Advisor, processing orders and handling queries.
- Company: Wiley is a global leader in research and learning, empowering knowledge seekers for over 200 years.
- Benefits: Enjoy perks like meeting-free Fridays, competitive pay, and opportunities for professional development.
- Why this job: Be part of a supportive culture that values innovation and personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Full training provided, and we value diverse backgrounds and perspectives.
The predicted salary is between 28800 - 43200 £ per year.
Job location: Bognor Regis, UK
Company: Wiley
About the role:
The Wiley location in Bognor Regis is home to our award winning European Distribution Centre (EDC), and holds approximately 7 million books which are delivered across the EMEA region (Europe, Middle East and Africa). Servicing individual consumer orders from our websites to internet bookstores and high street shops we aim to turn any requests around in a 72 hour period from order through to delivery.
Customer Service Books (Knowledge & Learning), Inventory Management, Facilities, Human Resources, Enterprise Applications and ERP delivery teams are all located in the Bognor office location as well as the Distribution team who are based within our busy Distribution Centre.
Our Customer Service team are now recruiting for a Customer Service Advisor within their busy department which has a proven track record of providing excellent customer service. As part of the Customer Service team, you will have a wide-range of daily activities. The role will require you to process various types of orders as well as raising credits, dealing with queries and ensuring accounts are created and remain updated, whilst working in a timely manner to meet the required Service Level Agreements.
How you will make an impact:
Desired Skills:
Experience in customer service and ideally experience in working in an office environment, however this is not essential as full training will be provided.
About Wiley:
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.
When applying, please attach your resume/CV to be considered.
#LI-RG1
Associate Advisor employer: Wiley
Contact Detail:
Wiley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Advisor
✨Tip Number 1
Familiarise yourself with Wiley's values and mission. Understanding their commitment to innovation and customer service will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves handling queries and processing orders, being able to demonstrate your ability to manage customer interactions effectively will set you apart from other candidates.
✨Tip Number 3
Get comfortable with Microsoft Office and any relevant systems. As the job requires working with various software, showing that you are tech-savvy and adaptable will make you a more attractive candidate.
✨Tip Number 4
Prepare for potential situational questions in the interview. Think of examples from your past experiences where you successfully resolved customer issues or improved processes, as this will demonstrate your problem-solving skills.
We think you need these skills to ace Associate Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Associate Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and ability to handle queries.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of your customer service experience and how you can contribute to Wiley's commitment to excellent service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wiley
✨Know the Company
Before your interview, take some time to research Wiley and its values. Understanding their commitment to innovation and employee well-being will help you align your answers with what they value in a candidate.
✨Demonstrate Customer Service Skills
Since the role is focused on customer service, be prepared to share specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to remain calm and polite under pressure.
✨Familiarise Yourself with Relevant Systems
Although full training will be provided, having a basic understanding of Microsoft Office and any other relevant systems can give you an edge. Mention any experience you have with similar software during the interview.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or growth opportunities within the company to show your genuine interest in the role.
