Housekeeping Supervisor

Overview

Montcalm Mayfair are looking for a skilled and ambitious Housekeeping Supervisor to oversee our cleaning staff and ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a keen attention to detail, strong leadership skills, and the ability to motivate and manage a team of housekeepers.

If you have an eye for detail and the ability to drive standards and exceed customer’s expectations, we invite you to join our team. You will help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels. Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensibly refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons. Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Benefits

• Competitive salary
• A supportive, empowering team environment
• Benefits platform with various discounts
• Wellbeing support, workshops and advice
• 28 holidays including eight bank holidays, with more holidays after two-year service
• Cash-back health benefits, including optical, dental, chiropractor and physio services
• Discounted gym membership
• Access to Wellbeing platform and sessions, including EAP
• Excellent incentive schemes
• Awards and Recognition Programme
• Annual parties
• Regular and ongoing training and development, including leadership workshops
• Pension scheme

Responsibilities

• Assist the Executive Housekeeper in managing the housekeeping team, including room attendants, public area cleaners, and laundry staff.
• Supervise the housekeeping staff to ensure all guest rooms, public areas, and back-of-house areas are cleaned to the highest standards.
• Conduct daily inspections of guest rooms, corridors, and public areas to ensure compliance with the hotel’s standards of cleanliness and maintenance.
• Coordinate and prioritize housekeeping tasks, ensuring efficient workflow and optimal staffing levels.
• Lead, train, and motivate the housekeeping team to deliver exceptional service.
• Schedule and allocate tasks to housekeeping staff, ensuring that all rooms and outlets are covered.
• Ensure that where possible departure rooms are serviced first to enable a quick and efficient check in of all guests.
• Ensure the Room attendants have sufficient items and guest supplies for the day’s work.
• Take responsibility for the Room Attendants appearance and grooming standards.
• Ensure the Rooms Attendant’s work lists are signed before finishing duty.
• Provide feedback and performance evaluations, addressing any issues or concerns promptly.
• Respond promptly to guest requests and complaints, ensuring their needs are met to the highest standards.
• Collaborate with the front office and other departments to ensure guest preferences and special requests are fulfilled.
• Liaise with Reception regarding rooms moves, extra departures and any other special requests.
• Monitor guest feedback and work with the team to continuously improve housekeeping services.
• Maintain and enforce the hotel’s cleanliness and sanitation standards.
• Oversee the proper use and maintenance of cleaning equipment and supplies.
• Ensure all service areas are left in the correct manner, and all the housekeeping items have been returned to the correct area.
• Clear all sections before finishing duty and ensure a correct handover is completed.
• To be responsible for the recording / issuing and safe keeping of all lost items.
• Ensure compliance with health and safety regulations, including the proper handling and storage of chemicals.
• Address maintenance issues and report to the maintenance department.
• Monitor and ensure compliance with occupational health and safety standards.
• Monitor and manage inventory levels of cleaning supplies, linen, and guest amenities.
• Place orders for necessary supplies and ensure timely restocking to avoid shortages.
• Conduct regular audits of linen and supply inventories.
• Train new employees on housekeeping procedures, safety protocols, and the use of cleaning equipment.
• Develop ongoing training programs to enhance the skills and knowledge of the housekeeping team.
• Foster a culture of continuous improvement and professional growth within the department.
• Maintain accurate records of housekeeping activities, including room status reports and maintenance requests.
• Prepare reports for the Executive Housekeeper on housekeeping performance, guest satisfaction, and inventory usage.
• Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents.

Key Attributes

• Exceptional attention to detail and a commitment to maintaining high standards.
• Strong communication and interpersonal skills.
• Exemplary leadership, motivational and team management abilities.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and meet tight deadlines.
• Flexibility to adapt to changing guest needs and preferences.
• Dedication to providing an exceptional guest experience.

Working Conditions

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast-paced, high-pressure environment.
• Physical demands such as being on the feet for long periods of time and manual handling.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Essential Qualifications

• High school diploma or equivalent required. A degree or certification in hospitality management or a related field is preferred.
• A minimum of 3-5 years of experience in housekeeping within a luxury hotel, with at least 1-2 years in a supervisory role.
• Good knowledge of the housekeeping management software and Microsoft Office Suite.
• Knowledge of health and safety regulations in a hospitality setting.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

If this role resonates with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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