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- Tasks: Develop customer relationships and provide top-notch service while travelling around the stunning Cumbrian countryside.
- Company: Join National Milk Records, a leader in agricultural data and insights, part of AB Agri.
- Benefits: Enjoy flexible home-based work, annual salary reviews, bonuses, and comprehensive wellbeing benefits.
- Why this job: Make a real impact in agriculture while enjoying a supportive and inclusive company culture.
- Qualifications: Strong relationship skills, interest in agriculture, and effective communication are key; previous experience is a plus.
- Other info: Flexible hours to fit customer needs and significant travel required; must have a valid UK driving licence.
The predicted salary is between 36000 - 60000 £ per year.
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Role / Shift: Permanent – Monday to Friday – 37 hours per week (Will be flexible)
Are you enthusiastic about the agricultural industry?
Skilled in developing customer relationships?
Perhaps you are looking for a flexible, home-based role with significant travel, visiting farms around the beautiful Cumbrian countryside?
If this is you, we want to hear from you!
We are seeking an enthusiastic and customer-focused Area Service Manager to develop customer relationships and service provision within a defined area. This home-based role requires travel and involves regular interaction with customers, ensuring they receive the highest quality service and support.
Key responsibilities:
- Conduct regular customer service reviews based on customer segments.
- Continuously improve customer touchpoints.
- Build and maintain relationships with both new and existing customers.
- Provide training and support to customers on our products and services.
- Ensure efficient service delivery within the defined area, meeting performance standards.
- Use Area Coordinators and self-employed milk recorders and samplers to provide services.
- Work towards various KPIs to ensure high data quality, promote NMR, and assist at local and national events, such as shows and farm walks.
- Maintain comprehensive knowledge of NMR products and services and stay informed about the wider industry.
About you:
- Effective relationship and management skills
- A keen interest in agriculture and/or farming (desirable)
- Ability to manage own time effectively, and able to work flexible hours is necessary.
- Effective verbal and written communication skills
- Previous account management experience (desirable)
- Fully PC literate
- Milk recording and sampling experience (desirable)
Additional Information:
- Home-based role with flexible weekly hours to accommodate early morning starts, late evenings, and customer milking patterns.
- The role requires significant driving; candidates will be located within the area and have a UK Full Valid Driving Licence.
Skills & Experience: Not specified
About The Company:
Decoding milk data, building robust insights.
When you join us, you\’ll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonuses to ongoing career development and enhanced family, financial, and wellbeing benefits – these are just some of the ways we reward you from day one.
About us:
We’re National Milk Records (NMR), part of the AB Agri community, committed to investing in innovative milk quality, herd health, and genomic testing services. We generate data and insights that empower farmers to make informed decisions on cow productivity.
We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc), passionate about feeding the world responsibly and affordably through quality animal feed, nutrition, technology-based products, and data services for the agri-food industry. We pride ourselves on our great people and inclusive culture.
As a Disability Confident employer, we’re committed to accessible application and recruitment processes. If you need additional support (like alternative formats, support dogs, sign language interpreters, or others), please let us know.
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Area Service Manager employer: AB Agri
Contact Detail:
AB Agri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Service Manager
✨Tip Number 1
Familiarise yourself with the agricultural industry, especially in relation to milk recording and sampling. Understanding the key trends and challenges in this sector will help you engage more effectively with potential customers during your interactions.
✨Tip Number 2
Network with professionals in the agricultural field, particularly those involved in dairy farming. Attend local events, shows, or farm walks to build relationships and gain insights that can be beneficial when discussing NMR products and services with customers.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully built and maintained relationships in previous roles. Be ready to discuss specific strategies you've used to improve customer touchpoints and service delivery.
✨Tip Number 4
Show your enthusiasm for the role by expressing your willingness to travel and adapt your schedule to meet customer needs. Highlight any previous experience you have with flexible working hours, as this is a key aspect of the Area Service Manager position.
We think you need these skills to ace Area Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relationship management and any agricultural knowledge you possess. Use keywords from the job description to demonstrate your fit for the Area Service Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the agricultural industry and your ability to develop customer relationships. Mention specific examples of how you've successfully managed accounts or provided excellent service in previous roles.
Highlight Flexibility and Travel Experience: Since this role involves significant travel and flexible hours, emphasise your ability to manage your time effectively and your willingness to adapt to different working patterns. Share any relevant experiences that demonstrate your capability in this area.
Showcase Communication Skills: Effective verbal and written communication is crucial for this position. Provide examples in your application that illustrate your strong communication skills, such as training others or presenting information to clients.
How to prepare for a job interview at AB Agri
✨Show Your Passion for Agriculture
Make sure to express your enthusiasm for the agricultural industry during the interview. Share any relevant experiences or knowledge you have about farming, as this will demonstrate your genuine interest in the role and the company.
✨Highlight Relationship Management Skills
Since the role involves developing customer relationships, be prepared to discuss your previous experiences in account management or customer service. Use specific examples to illustrate how you've successfully built and maintained relationships in the past.
✨Demonstrate Flexibility and Time Management
The job requires managing your own time effectively and being flexible with hours. Be ready to talk about how you handle varying schedules and ensure that you meet customer needs, especially in a home-based role with significant travel.
✨Prepare for Questions on Service Delivery
Expect questions about how you would ensure efficient service delivery and meet performance standards. Think of examples where you've improved service touchpoints or provided training and support to customers, as these will be key aspects of the role.
