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- Tasks: Lead the night team to deliver exceptional service and solve problems on the go.
- Company: Village Hotel Club offers lively spaces for work, relaxation, and fun across the UK.
- Benefits: Enjoy free leisure club membership, discounts on stays, food, and exciting training opportunities.
- Why this job: Join a fun, inclusive environment with growth opportunities and regular team events.
- Qualifications: Strong customer service skills and the ability to motivate and lead a team.
- Other info: All offers are subject to successful DBS checks.
The predicted salary is between 28800 - 43200 £ per year.
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Night Team Leader
Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club, we are on the go 24/7. As our Night Team Leader, you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solving problems, and be versatile, supporting all hotel departments.
Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and enjoy benefits such as:
- Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
- Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
- Exciting training platform with gamified learning.
- Discounts and cashback offers on many High Street Brands.
- A range of Well-being and Healthcare benefits.
- Financial wellbeing support via Salary Finance.
- Employee Assistance Programme.
- A fun, supportive, and inclusive work environment with loads of Development opportunities.
- Regular team events with our BIG People days monthly.
- Excellent Reward and Recognition Incentive schemes.
- Monthly well-being programme for all employees to support your mental health.
- Anniversary rewards for key milestones of service.
- Birthday day off.
- Electric car salary sacrifice scheme.
*T&C’s apply based on your contract.
What we need from you…
- Strong customer service skills.
- Lead and motivate your team, ensuring they are skilled and engaged.
- Ability to deliver brand standards.
- Forge and maintain strong relationships with all departments.
**Please note – All offers are subject to successful DBS checks in this role.**
Come and be part of something new & something special – Work, Grow & Play the Village Way!
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Night Team Leader employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Team Leader
✨Tip Number 1
Familiarise yourself with the Village Hotel Club's values and culture. Understanding their emphasis on personality, individualism, and fun will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in customer service and team leadership. Be ready to share specific examples of how you've motivated a team or resolved issues in a fast-paced environment, as this is crucial for the Night Team Leader role.
✨Tip Number 3
Network with current or former employees of Village Hotel Club. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios that may arise during night shifts. Being able to demonstrate your problem-solving skills and adaptability will set you apart from other candidates.
We think you need these skills to ace Night Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Night Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead and motivate a team.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams or solved problems in previous roles, showcasing your proactive approach.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Village Hotels
✨Showcase Your Customer Service Skills
As a Night Team Leader, strong customer service skills are essential. Be prepared to share specific examples of how you've handled challenging situations in the past and how you ensured customer satisfaction.
✨Demonstrate Leadership Qualities
Highlight your experience in leading and motivating teams. Discuss how you engage your team members and ensure they are skilled and ready to deliver exceptional service, especially during busy night shifts.
✨Emphasise Problem-Solving Abilities
The role requires quick thinking and proactive problem-solving. Prepare to discuss scenarios where you've successfully resolved issues on the spot, showcasing your ability to think on your feet.
✨Foster Interdepartmental Relationships
Building strong relationships with all hotel departments is crucial. Be ready to explain how you've collaborated with different teams in previous roles and how you plan to maintain those relationships as a Night Team Leader.
