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- Tasks: Monitor CCTV, assist with security operations, and ensure a safe environment for all.
- Company: Join Mitie, a leader in creating exceptional work environments at Cabot Circus Shopping Centre.
- Benefits: Enjoy flexible benefits, virtual GP access, high street discounts, and a cycle-to-work scheme.
- Why this job: Be part of a diverse team that values integrity, trust, and going the extra mile for customers.
- Qualifications: Must be literate, numerate, and hold an SIA Security CCTV License; flexibility for shifts is essential.
- Other info: Opportunities for career progression and recognition through Mitie Stars awards.
The predicted salary is between 24000 - 36000 £ per year.
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Control Room Assistant Vacancy (4 on 4 off)
Hammerson Cabot Circus Shopping Centre, Bristol, United Kingdom
Job Description
Mitie has a great opportunity at Cabot Circus Shopping Centre, Bristol. We are looking for an experienced Control Room Assistant to join the team on site. You will report directly to the Duty Controller. Shift pattern consists of 4 on 4 off
Contracted weekly hours – 42 hours
Values: Delivering the exceptional, every day
- Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- Our promise to our people: a place to work where you can thrive and be your best every day.
- Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- Our culture – our core values and how we behave:
- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it\’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers\’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Within this role you will be expected to:
- Ensure CCTV is effectively monitored across the whole scheme escalating issues as necessary
- Escalate incidents to the relevant personnel
- Highlight Health and Safety issues and report to Tech Services.
- Communicate clearly and effectively with all departments.
- Monitoring security entry and exit to the service yard.
- Assist the Duty Controller in updating Control Room records
- Assist in issuing Contractor ID passes and keys
- Assist customers and retailers with their enquiry\’s on the telephone
- Direct Security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors.
- Flexibility to pick up overtime on the other team.
- Undertake any other reasonable duties as required to meet the needs of the business.
Knowledge/Skills/Experience
- Literate and numerate
- Flexibility to work shifts on a 24 hour rota
- Knowledge of CCTV operations, including Data Protection
- SIA Security CCTV License is essential
- Please ensure that you discuss your application with your current line manager before formally applying.
- Internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, – giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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Control Room Assistant employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Assistant
✨Tip Number 1
Familiarise yourself with CCTV operations and data protection regulations, as these are crucial for the Control Room Assistant role. Being knowledgeable in these areas will not only boost your confidence but also demonstrate your commitment to the responsibilities of the position.
✨Tip Number 2
Highlight your communication skills during any interactions with us. As a Control Room Assistant, you'll need to liaise effectively with various departments, so showcasing your ability to communicate clearly can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns. The role requires working on a 4 on 4 off basis, so showing that you're adaptable and willing to take on additional shifts can make a positive impression.
✨Tip Number 4
Research Mitie's core values and culture before your interview. Understanding our commitment to integrity, teamwork, and diversity will help you align your responses with what we value, making you a more attractive candidate for the role.
We think you need these skills to ace Control Room Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Control Room Assistant. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in security, CCTV operations, or customer service. Mention specific instances where you demonstrated the ability to handle incidents or communicate effectively.
Showcase Your Skills: Make sure to include key skills mentioned in the job description, such as literacy, numeracy, and knowledge of health and safety protocols. If you have an SIA Security CCTV License, be sure to mention it prominently.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working at Mitie. Share why you believe you would be a great fit for their team and how you can contribute to creating exceptional environments.
How to prepare for a job interview at Mitie
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Control Room Assistant. Be prepared to discuss how your previous experience aligns with the specific tasks mentioned, such as monitoring CCTV and communicating effectively with different departments.
✨Showcase Your Skills
Highlight your knowledge of CCTV operations and any relevant certifications, like the SIA Security CCTV License. Be ready to provide examples of how you've used these skills in past roles, especially in high-pressure situations.
✨Emphasise Teamwork
Mitie values collaboration and integrity. Prepare to share examples of how you've worked as part of a team to achieve common goals. Discuss how you can contribute to creating a safe and pleasant environment for customers and colleagues alike.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
