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- Tasks: Support the Operational Resilience team in mapping and testing critical business processes.
- Company: Join a leading global financial services brand with a strong reputation.
- Benefits: Enjoy a hybrid work model and gain valuable experience in a dynamic environment.
- Why this job: Be part of a collaborative culture that drives continuous improvement and innovation.
- Qualifications: Experience in process mapping, data analysis, and strong communication skills required.
- Other info: This is a contract role based in London, inside IR35.
The predicted salary is between 43200 - 72000 £ per year.
My client, a large global financial services brand, is looking for an experienced Operational Resilience Process Mapping and Testing specialist on an initial contract basis. The role is hybrid, based in the London office, and inside IR35.
The purpose of the role is as follows:
- Support the Operational Resilience team in developing and maintaining a process catalogue related to Important Business Services across five core pillars: technology, third parties, people, property, and data/information.
- Translate business requirements into meaningful processes that reflect actual business operations.
- Collaborate with teams across the business to measure, review, and standardize process maps.
- Maintain data integrity and quality throughout the change lifecycle of the mapping repository.
- Work proactively with subject matter experts (SMEs) to review and implement feedback on process changes.
- Demonstrate ability to work collaboratively with multiple internal teams involved in end-to-end processes.
- Track workflows and monitor deadlines to ensure process maps are approved timely.
- Escalate overdue approvals and monitor monthly schedules.
- Develop reporting requirements and implement data/MI to provide clear visibility of the process mapping journey.
- Document methodology, inputs, owners, and approvers for mapping and reporting processes.
- Continuously improve process mapping to identify vulnerabilities and drive remediation plans.
- Understand vulnerabilities and downstream impacts affecting service delivery.
- Experience in scenario testing to identify resilience gaps, including research, documentation, assessment, facilitation, and reporting.
Required Skills:
- Experience in end-to-end process mapping, understanding process flows, handoffs, dependencies, and creating clear mapping documents.
- Proficiency in data sourcing, capturing, consolidating, and analyzing from varied sources to generate insights.
- High proficiency with tools like Visio Professional and Advanced Excel.
- Ability to extract insights and opportunities from data and present findings clearly.
- Strong relationship management skills to improve data quality, reporting, and mapping.
- Curiosity and questioning mindset to explore process details thoroughly.
- Effective communication skills: confident, transparent, direct, and open; capable of holding others accountable and escalating issues.
- Excellent organizational skills to manage multiple priorities with good time management.
- Methodical approach with attention to detail, identifying improvement opportunities and implementing plans.
- Ability to understand complex processes, including technology, service, and customer impacts.
- Strong project management skills to drive continuous improvements.
- Exceptional collaboration, influencing, and communication skills at all organizational levels.
- Accountability, bias for action, and ability to maintain momentum in a dynamic environment.
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Operational Resilience Process Mapping and Testing employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Process Mapping and Testing
✨Tip Number 1
Familiarise yourself with the key pillars of operational resilience mentioned in the job description. Understanding technology, third parties, people, property, and data/information will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in operational resilience. Engaging with industry experts can provide insights into current trends and challenges, making you a more attractive candidate.
✨Tip Number 3
Brush up on your skills with tools like Visio Professional and Advanced Excel. Being proficient in these tools is crucial for the role, and showcasing your expertise can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with scenario testing and process mapping in detail. Be ready to share specific examples of how you've identified vulnerabilities and implemented improvements in past roles.
We think you need these skills to ace Operational Resilience Process Mapping and Testing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational resilience, process mapping, and testing. Use specific examples that demonstrate your proficiency with tools like Visio Professional and Advanced Excel.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Clearly outline how your skills align with the job requirements, particularly your experience in end-to-end process mapping and scenario testing.
Showcase Your Communication Skills: Since effective communication is crucial for this role, consider including examples in your application that demonstrate your ability to collaborate with multiple teams and manage relationships effectively.
Highlight Your Problem-Solving Abilities: Emphasise your methodical approach and attention to detail by providing examples of how you've identified vulnerabilities in processes and implemented successful remediation plans in previous roles.
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Processes Inside Out
Make sure you have a solid understanding of end-to-end process mapping. Be prepared to discuss how you’ve previously mapped processes, including the flows, handoffs, and dependencies. This will show your expertise and ability to translate business requirements into meaningful processes.
✨Showcase Your Data Skills
Since the role requires proficiency in data sourcing and analysis, come ready with examples of how you've captured and consolidated data from various sources. Highlight any tools you've used, especially Visio Professional and Advanced Excel, to demonstrate your technical capabilities.
✨Demonstrate Collaboration and Communication
This position involves working with multiple internal teams, so be prepared to discuss your experience in relationship management. Share specific instances where you’ve successfully collaborated with others to improve data quality or streamline processes.
✨Prepare for Scenario Testing Discussions
Given the emphasis on scenario testing to identify resilience gaps, think about past experiences where you’ve conducted such tests. Be ready to explain your methodology, the challenges you faced, and how you reported your findings to stakeholders.
