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For Companies At a Glance
- Tasks: Engage with key accounts, ensuring customer satisfaction and identifying new opportunities.
- Company: Join a dynamic telecoms software company known for its innovative OSS/BSS solutions.
- Benefits: Enjoy flexible salary options, potential for international travel, and a vibrant work culture.
- Why this job: Be part of a high-growth team that values creativity and customer relationships.
- Qualifications: Degree level education required; familiarity with OSS/BSS applications is a plus.
- Other info: Willingness to travel internationally is essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Our client, a high-growth, mid sized, Telecoms software business supplying a complex portfolio of OSS / BSS solutions (billing, self-service, interconnect, inventory, charging etc) is looking to expand its account management team and is seeking a highly motivated individual with the drive to deliver excellent customer service to a number of their key accounts.\\n\\nAccount Manager duties include:\\n\\nCreate, identify and respond to opportunities for providing products and services to our customers.\\nLiaise with those responsible internally to establish pricing; make recommendations for products, enhancements and services that will help the customer organisation to achieve its business objectives.\\nMonitor the level of customer satisfaction at regular intervals; respond to customers’ queries and issues; ensure that, when necessary, corrective action is taken by my client and by the customer organisation.\\nManage the escalation path for support and project issues where necessary to ensure that issues are resolved in a timely manner.\\nIdentify key influencers in the customer organisation and build relationships with them.\\nAssist our client's management to plan and resource the business it expects to achieve with the customer organisation. Monitor the level of business actually achieved.\\nAdvises the management of the customer organisation how to plan and budget for the products and services that are to be supplied in the coming few years.\\nGiven the varied locations of our customers, a willingness for international travel (Europe/Africa/Asia/Americas) on a regular basis is essential.\\nRequired to be educated to degree level (or equivalent)\\n\\nExperience Required\\n\\nFamiliarity with BSS and/or OSS applications used in support of a Telecommunications Operator’s business. This familiarity must be demonstrated to enable appreciation of the Customer’s usage of the system and of their changing requirements.\\nCompetence with standard MS Office applications and an awareness of project management techniques.\\nTaking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.\\nRetaining objectivity and proper understanding of a problem or situation when placed under conditions of stress.\\nMaintaining focus on agreed objectives and deliverables whatever the circumstances.\\nKeeping commercial aspects continually in mind when taking actions or making decisions.\\nUnderstanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.\\nTaking innovative approaches to problem solving and devising inventive and creative solutions.\\nUnderstanding the hierarchy and culture of customer organisations and being able to identify the decision makers and influencers.\\nInfluencing and persuading others to take a specific course of action when there is no direct line of command or control.\\nChecking progress against targets, reporting as necessary and taking action to resolve exceptions.\\nManaging multiple customers of varying size (from Tier 1 to Tier 3 operators) and manage multiple opportunities simultaneously and effectively.\\n\\nPlease ignore the salary levels mentioned on the job board – they are flexible depending on the person
Account Manager - OSS / BSS Software Solutions employer: MBR Partners
Contact Detail:
MBR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - OSS / BSS Software Solutions
✨Tip Number 1
Familiarise yourself with the specific OSS/BSS solutions that our client offers. Understanding their products inside and out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the telecoms industry, especially those who have experience with OSS/BSS applications. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and how you've successfully resolved issues in the past. Be ready to share specific examples that highlight your problem-solving skills and ability to maintain customer satisfaction.
✨Tip Number 4
Showcase your willingness to travel internationally by mentioning any previous experiences or flexibility in your schedule. This will reassure us that you're ready to meet the demands of the role and engage with clients across different regions.
We think you need these skills to ace Account Manager - OSS / BSS Software Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the OSS/BSS software solutions sector. Use specific examples that demonstrate your familiarity with telecommunications applications and your ability to manage customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying and how your skills align with the job requirements. Mention your understanding of customer needs and your experience in delivering excellent customer service, as these are key aspects of the role.
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your innovative approaches to problem-solving. Highlight situations where you successfully influenced decision-makers or resolved customer issues, as this will resonate well with the hiring company.
Highlight International Experience: If you have experience working with international clients or travelling for work, be sure to mention this in your application. The role requires a willingness to travel, so demonstrating your adaptability and experience in diverse environments can set you apart.
How to prepare for a job interview at MBR Partners
✨Showcase Your Industry Knowledge
Make sure to demonstrate your familiarity with OSS/BSS applications and how they support telecommunications operations. Prepare examples of how you've used this knowledge to solve customer issues or improve service delivery in the past.
✨Highlight Customer Relationship Skills
Be ready to discuss your experience in building and maintaining relationships with key influencers within customer organisations. Share specific instances where you successfully managed customer expectations and satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about times when you faced challenges under pressure. Highlight your innovative approaches to problem-solving and how you adapted to changing circumstances while keeping the customer's needs in mind.
✨Emphasise Your Project Management Competence
Since the role involves managing multiple customers and opportunities, be prepared to discuss your project management skills. Talk about how you prioritise tasks, monitor progress against targets, and ensure timely resolution of issues.
