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- Tasks: As a Personal Shopper, you'll build client relationships and provide tailored luxury shopping experiences.
- Company: Join Harvey Nichols, a leading luxury department store known for exceptional service and style.
- Benefits: Enjoy up to 40% off fashion, beauty, and hospitality, plus a clothing allowance and charity days.
- Why this job: This role offers autonomy, creativity, and the chance to work with luxury brands in a vibrant environment.
- Qualifications: Experience in luxury retail and a passion for menswear are essential; a client book is preferred.
- Other info: Flexibility is key, as the role requires availability outside normal hours to meet client needs.
The predicted salary is between 28800 - 43200 £ per year.
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Do you keep up to date with luxury fashion?
Do you love being an ambassador for luxury brands?
Do you have experience working as a personal shopper or stylist within menswear?
If so then we would like to get to know you!
Luxury department store, Harvey Nichols is looking for a Personal Shopper with a strong background in Menswear to join the team in our thriving Edinburgh Department Store. We like to deliver the best personal shopping experience in the luxury market, both in-store and digitally. As Personal Shopper, you will develop and cultivate relationships with our most valued customers, creating loyalty, and driving profitable sales through exceptional customer service and expertise of luxury fashion and lifestyle.
This is a full time role working 40 hours a week, including weekends and evenings.
How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;
- Up to 40% off fashion
- Up to 40% off hospitality, foodmarket and hampers
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program – Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
About the role…
Work with autonomy and take an entrepreneurial approach to overseeing your private client books. We encourage a holistic relationship between shopper and client, with a personalised approach, ensuring that the service our clients receive is completely tailored to their needs.
Through incredible service and engagement with your clients, you will exceed your personal sales targets as well as the company’s sales targets and client retention KPIs.
What you will be doing…
- Build Harvey Nichols Personal Shopping client base, targeting our Menswear customer, by establishing and nourishing existing client relationships, re-engaging with former or lapsed clients and introducing new potential clients to our Personal Shopping service. Ability to focus on both your local and global clients and meet their unique needs.
- Organize and host regular engagement activities, including but not limited to private shopping appointments, store visits, brand events, meals etc.
- Provide expert advice to assist clients across all product categories and sales channels, working with your retail and DC teams where necessary to provide a seamless shopping experience. Ensure that any new CRM or Loyalty activations are communicated with your clients.
- Maximise both your own sales, as well as your clients’ overall sales and engagement with Harvey Nichols, with a focus on protecting margin and growing year on year.
- Manage and maintain client data base and files, ensuring that client data is handled in a compliant way and on Harvey Nichols own systems.
- Host appointments with prospect clients who enquire on the personal shopping service for acquisition purposes. Ensure correct follow up with these clients is actioned.
- Actioning requests for the Chairman and his family in a professional and timely manner. This includes preparation for their bi-annual visits, managing external purchase and service requests, international orders, invoices and WIP communication channels.
- Support Press and Marketing from Head Office with up-and-coming projects, providing feedback on current campaigns with regards to client preferences.
- Mentor fellow Personal Shopping staff members. This includes store procedures, till training, floor-walks, product knowledge and Personal Shopping conduct and standards.
- Represent Personal Shopping at any external events. This includes guest speaking, selling at pop-up events and clienteling. Fulfilling the role of a Brand Ambassador for Harvey Nichols.
- Manage stock movement efficiently, ensuring that it is returned to the shop floor as soon as possible to maximise sales and maintain good housekeeping of the department.
Please note that as our corporate clients are global the role requires availability out of normal working hours, as well as flexibility to make last minute changes to your schedule depending on your clients needs.
Skills and experience you need…
Proven experience of working within the luxury retail environment, attracting new customers, and maintaining the highest standards within the industry. Preferably to come with established client book.
Is this you..
- You have a sales driven attitude
- You are positive and proactive
- You are a confident communicator, both written and verbal
- You have genuine passion for beauty and fashion
- You have a keen eye for details
- You are stylish, fun and welcoming
Where do I sign??
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.?
#J-18808-Ljbffr
Personal Shopper employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper
✨Tip Number 1
Make sure to showcase your knowledge of luxury menswear brands during any conversations or networking opportunities. Being able to discuss current trends and specific products will demonstrate your expertise and passion for the role.
✨Tip Number 2
Engage with Harvey Nichols on social media platforms. Comment on their posts, share your thoughts on their latest collections, and connect with their team. This can help you get noticed and show your enthusiasm for the brand.
✨Tip Number 3
Consider reaching out to current or former employees of Harvey Nichols to gain insights into the company culture and expectations for the Personal Shopper role. This can provide you with valuable information that you can use in interviews.
✨Tip Number 4
Prepare to discuss your previous experience in personal shopping or styling by highlighting specific examples of how you've built client relationships and exceeded sales targets. Tailoring your experiences to align with the job description will make you a standout candidate.
We think you need these skills to ace Personal Shopper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail, particularly in menswear. Include specific examples of how you've built client relationships and exceeded sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury fashion and your understanding of the role. Mention any relevant experience as a personal shopper or stylist and how you can contribute to Harvey Nichols' success.
Showcase Your Communication Skills: Since the role requires excellent communication skills, ensure your application reflects this. Use clear, concise language and demonstrate your ability to engage with clients through your writing.
Highlight Your Sales Achievements: Include quantifiable achievements in your application, such as sales figures or client retention rates. This will help demonstrate your sales-driven attitude and ability to meet targets.
How to prepare for a job interview at Harvey Nichols
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine enthusiasm for luxury fashion during the interview. Share your insights on current trends and how they relate to the brand's offerings, demonstrating that you stay updated with the latest in menswear.
✨Highlight Your Client Relationship Skills
Discuss your experience in building and maintaining client relationships. Provide examples of how you've successfully engaged with clients in the past, focusing on how you tailored your approach to meet their unique needs.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific situations, such as managing a difficult client or organising a private shopping event. Think through your responses and be ready to showcase your problem-solving skills and creativity.
✨Demonstrate Your Sales Acumen
Be prepared to discuss your sales achievements and how you have exceeded targets in previous roles. Use quantifiable metrics to illustrate your success and show how you can contribute to Harvey Nichols' sales goals.
