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- Tasks: Be the friendly face for customer queries and support their life skills.
- Company: Join Sanctuary Supported Living, a diverse organisation dedicated to making a difference.
- Benefits: Enjoy 25+ days holiday, flexible working, and discounts from major retailers.
- Why this job: Make an impact while developing your skills in a supportive environment.
- Qualifications: Experience with young people or vulnerable adults is essential; driving licence required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Ability to use IT systems confidently
- Driving licence and access to a vehicle is essential
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
Job Reference:223078
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don\’t forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
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Night Concierge employer: Sanctuary Supported Living
Contact Detail:
Sanctuary Supported Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of young people or vulnerable adults. Understanding their challenges and how to support them will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase any previous experience dealing with challenging situations. Be prepared to discuss specific examples where you've successfully managed emergencies or difficult interactions, as this will highlight your problem-solving skills.
✨Tip Number 3
Highlight your IT skills during conversations. Since the role requires confident use of IT systems, be ready to discuss any relevant software or tools you've used in past roles that could relate to the job.
✨Tip Number 4
If you have a driving licence and access to a vehicle, make sure to mention this early on. This is a key requirement for the position, and demonstrating your readiness to meet this need can set you apart from other candidates.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Night Concierge position. Tailor your application to highlight relevant experiences, especially those involving customer service and working with vulnerable individuals.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have working with young people or vulnerable adults. Mention specific situations where you handled challenging circumstances or developed strong relationships with customers.
Showcase Your Skills: Make sure to include your IT proficiency and any relevant qualifications, such as a driving licence. If you have experience in health and safety responsibilities, mention this as it aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for providing excellent service. Discuss how you can contribute to creating a supportive environment for customers and your commitment to inclusivity.
How to prepare for a job interview at Sanctuary Supported Living
✨Show Your Empathy
As a Night Concierge, you'll be the first point of contact for customers. Make sure to demonstrate your ability to empathise with others, especially those who may be vulnerable or facing challenges. Share examples from your past experiences where you've successfully supported individuals in need.
✨Highlight Relevant Experience
Discuss any previous roles where you've worked with young people or vulnerable adults. Be specific about the skills you developed, particularly in handling challenging situations and providing excellent customer service. This will show that you're well-prepared for the responsibilities of the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle emergencies or difficult situations. Think through potential scenarios related to health and safety, and be ready to explain your thought process and actions. This will demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with IT Systems
Since the role requires confident use of IT systems, brush up on any relevant software or tools you might encounter. If possible, mention any specific systems you've used in the past, as this will show your readiness to adapt quickly to their processes.
