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- Tasks: Join our team as a Membership Services Advisor, helping members with queries and feedback.
- Company: We're a growing UK Contact Centre focused on exceptional customer service for our members.
- Benefits: Enjoy free gym membership, 50% off for friends, and an extra day off for your birthday!
- Why this job: Be part of a friendly team, develop your skills, and make a real impact on member satisfaction.
- Qualifications: Customer service experience, excellent communication skills, and proficiency in IT are essential.
- Other info: Flexible hours required to manage peak volumes; training provided to enhance your skills.
The predicted salary is between 28800 - 43200 £ per year.
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About The Role
Our UK Contact Centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled customer service team, based in Wigan. We focus on delivering an exceptional service to our members & clubs through multiple communication channels including inbound and outbound calls, social media and emails within a customer centric working environment. Within this role you will be speaking with our members across the UK; responding to queries, complaints or feedback and using your exceptional customer service skills to help them achieve their goals and continue their memberships. Current office hours are Monday-Friday 9-5pm although flexibility will be required to manage peak volumes. We are looking for a motivated & versatile individual able to take ownership of their role, quickly become a part of this really friendly and supportive team, working with fantastic attention to detail, willing to listen and able to thrive in a fast-paced environment. Key skills we are looking for
•Customer Service Experience
•Excellent communication skills, both written and verbal
•Proficient IT skills
•Attention to detail
•Problem solving skills
•Ability to work individually and as part of a team
•Experience in dealing with high volumes of emails/calls You will proactively strive to achieve a first call resolution wherever possible.
What do we offer you •Daily support in becoming multi skilled in customer service communication channels through individual and group training sessions
•Opportunity to work alongside a variety of departments within the business through your role
•Free gym membership to our network of clubs all over the UK
•50% off a gym membership for a friend or family member
•An extra day’s holiday for your birthday
•Opportunities to work on an individual development plan
About You
Not Specified
About Us
Not Specified
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Membership Services Advisor employer: Fitness First
Contact Detail:
Fitness First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Advisor
✨Tip Number 1
Familiarise yourself with our services and the common queries we receive. This will help you respond confidently during any potential interviews and demonstrate your understanding of our members' needs.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and effectively, which is crucial for this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you successfully resolved customer issues. This will highlight your capability to achieve first call resolutions.
✨Tip Number 4
Be ready to discuss how you thrive in fast-paced environments. Think of specific instances where you've managed high volumes of work, as this will resonate well with our team dynamics.
We think you need these skills to ace Membership Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, attention to detail, and any experience dealing with high volumes of calls or emails.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to the team.
Highlight IT Proficiency: Since the role requires proficient IT skills, mention any relevant software or systems you are familiar with. This could include CRM systems, email platforms, or any other tools that enhance customer service.
Showcase Problem-Solving Skills: In your application, provide examples of situations where you've effectively solved problems for customers. This will demonstrate your ability to achieve first call resolution and handle challenges in a fast-paced environment.
How to prepare for a job interview at Fitness First
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to resolve issues efficiently and maintain a positive attitude.
✨Demonstrate Communication Proficiency
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare for potential role-play scenarios where you demonstrate your verbal and written communication skills.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss how you ensure accuracy in your work, whether it's through careful listening during calls or thoroughness in email responses. Consider sharing a time when your attention to detail made a significant difference.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced environment, think about examples from your previous roles where you successfully managed high volumes of calls or emails. Discuss how you prioritised tasks and maintained quality service under pressure.
