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- Tasks: Provide top-notch customer service through calls and data input.
- Company: Join Serco, a leading provider of outsourced customer service solutions.
- Benefits: Enjoy up to 33 days paid holiday, weekly pay, and exclusive discounts.
- Why this job: Be part of a diverse team that values your individuality and career growth.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment required.
- Other info: Work in themed break-out areas and receive dedicated management support.
The predicted salary is between 28800 - 43200 £ per year.
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Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions?
If you answered yes to all of the above, we want to hear from you today!
Adecco are working in partnership with Serco to recruit candidates to work as an essential public service worker, where you will be a vital member of the Serco team.
The role involves:
- Providing end-to-end customer service on multiple streams including interacting with stakeholders at various levels including handling inbound and outbound calls and making relevant escalations as necessary.
- Data input from standardised templates onto company systems
- Good IT skills including use of CRM and Microsoft Office
Every assignment at Serco comes with the following benefits to you:
- Long term ongoing assignments
- Up to 33 days paid holiday a year
- Weekly Pay
- Exclusive access to Adecco Associate Benefits including retail and leisure discounts, and Mental Health support.
Requirements:
- Excellent verbal and written communication skills in English
- Able to follow instructions and processes
- Resilience and the ability to work in a faced paced, high pressured team environment
- Verified RTW documentation
- Consent to undertake BPSS verification and willingness to provide employment history
- Willingness and consent to apply for a DBS check
- Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
- Ability to handle the sensitive nature of calls/contacts to the service with empathy, professionalism, and a non-judgemental approach
- An understanding of confidentiality
Working at Serco, you\’ll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you\’re not just another employee. You\’re an individual, and this is how you\’ll be treated. With your dedicated management team with you every step of your career, you\’ll be joining us in a proudly diverse and inclusive workplace and will enjoy a relaxing break time in one of our many themed break-out areas.
If this sounds like the job you are looking for, click apply today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Customer Service OOH employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service OOH
✨Tip Number 1
Familiarise yourself with the company culture at Serco. Understanding their values and mission can help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling calls, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled customer service situations in the past. Being able to share specific instances where you demonstrated empathy and professionalism will highlight your suitability for the role.
✨Tip Number 4
Research common customer service scenarios and how to manage them effectively. This knowledge will not only boost your confidence but also show your proactive approach to the role during discussions.
We think you need these skills to ace Customer Service OOH
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Customer Service OOH.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in the past.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to handle sensitive situations with empathy. Mention your communication skills and how you can contribute to the team at Serco.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Adecco
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Strong Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common questions and rehearse them to sound confident and engaging.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think about past experiences where you successfully resolved issues and be ready to discuss these situations in detail.
✨Research Serco and Its Values
Familiarise yourself with Serco's mission and values. Understanding their commitment to customer service will help you align your answers with what they are looking for in a candidate.
