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- Tasks: Support our sales team by managing orders and ensuring smooth delivery processes.
- Company: Join a leading company in the construction equipment sector, known for innovation and customer satisfaction.
- Benefits: Enjoy 25 days annual leave, cycle schemes, health support, and life assurance.
- Why this job: Be part of a dynamic team that values your input and offers growth opportunities.
- Qualifications: Strong organisational skills, customer service experience, and familiarity with data systems required.
- Other info: Ideal for those who thrive in fast-paced environments and love teamwork.
The predicted salary is between 30000 - 42000 £ per year.
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We are looking for a highly organised and detail-oriented individual to provide essential administrative support to our field sales team, ensuring a smooth and efficient Order to Delivery process. This role plays a key part in managing and maintaining the accuracy of order routines within our Dealer Management System (DMS), supporting the wider sales function and helping us deliver an exceptional customer experience from initial order through to final delivery.
What you\’ll be doing:
- Support Field Sales by managing machine reservations, inventory availability, and pre-order requirements
- Check sales orders for accuracy and feasibility
- Submit purchase orders and liaise with suppliers
- Work with Finance Houses to ensure accurate invoicing and prompt payment
- Maintain occasional direct contact with regular customers
- Manage machine prep for shows, demos, and exhibitions
- Oversee the full Order to Delivery process, from order entry to final documentation
- Track orders through to completion, including changes, invoicing, and delivery
- Report on sales value, margin, and costing variances; contribute to sales forecasting
- Provide ad hoc reporting and support departmental projects
- Maintain inventory databases and reconcile stock records
- Coordinate new machine deliveries with haulage partners
Requirements
- Proactive order management and organisational skills
- Excellent customer service and relationship-building abilities
- Strong multitasking skills with the ability to liaise effectively across teams
- Ability to work accurately under pressure, independently and collaboratively
- Quick adaptability to computerised data systems and strong overall computer literacy (Microsoft Office, Outlook)
- Customer-focused mindset, aligned with SMT’s values and vision
- Understanding of dealer operations and customer business needs
- Experience with the current Dealer Management System (iDMS)
- Familiarity with MRP environments
- Good technical knowledge of the Volvo CE product range
- Comprehensive understanding of the business’s total product offering
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4 x annual salary
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield – Cashplan for all employees
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Sales Co-ordinator employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Co-ordinator
✨Tip Number 1
Familiarise yourself with our Dealer Management System (DMS) and any relevant software. Being able to demonstrate your proficiency in these systems during the interview will show us that you're ready to hit the ground running.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. We love to see candidates who can juggle responsibilities while maintaining accuracy.
✨Tip Number 3
Research our product range, especially the Volvo CE products. Showing a solid understanding of what we offer will impress us and demonstrate your commitment to the role.
✨Tip Number 4
Prepare to discuss your customer service experiences. We value relationship-building skills, so think of specific instances where you’ve gone above and beyond for a customer.
We think you need these skills to ace Sales Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Co-ordinator role. Emphasise your organisational skills, customer service experience, and familiarity with Dealer Management Systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed orders or supported sales teams in the past, demonstrating your proactive approach and attention to detail.
Highlight Technical Skills: Since the role requires strong computer literacy, be sure to mention your proficiency with Microsoft Office and any experience with Dealer Management Systems. This will show that you can quickly adapt to their systems.
Showcase Customer Focus: In your application, illustrate your customer-focused mindset by providing examples of how you've built relationships with clients or resolved issues effectively. This is crucial for a role that involves liaising with customers and suppliers.
How to prepare for a job interview at SMT GB
✨Show Your Organisational Skills
As a Sales Co-ordinator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the Order to Delivery process efficiently.
✨Demonstrate Customer Service Excellence
Highlight your experience in building relationships with customers. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the company's focus on delivering an exceptional customer experience.
✨Familiarise Yourself with the Dealer Management System
If you have experience with iDMS or similar systems, make sure to mention it. If not, do some research on how these systems work and be prepared to discuss how you would quickly adapt to new software during the interview.
✨Prepare for Technical Questions
Since the role requires good technical knowledge of the Volvo CE product range, brush up on your understanding of their products. Be ready to answer questions about how these products fit into the sales process and how they meet customer needs.
