Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage dining operations and ensure top-notch service for Yale's community.
- Company: Join Yale University, a prestigious institution committed to a better tomorrow.
- Benefits: Enjoy competitive salary, career growth opportunities, and a vibrant campus culture.
- Why this job: Be part of a dynamic team creating memorable dining experiences for students and staff.
- Qualifications: Bachelor's degree in Hotel/Restaurant Management and 4 years of service management experience required.
- Other info: Must be ServSafe Certified and able to lift up to 25 pounds.
The predicted salary is between 60000 - 90000 £ per year.
Hospitality Operations Manager, Res Rounds
Join to apply for the Hospitality Operations Manager, Res Rounds role at Yale University
Get AI-powered advice on this job and more exclusive features.
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community—eligible for opportunities through the New Haven Hiring Initiative—or a newcomer interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!
Salary Range: $72,100.00 – $111,850.00
Overview
The Hospitality Operations Manager is responsible for supporting assigned unit(s) in a zone of dining halls at Yale University. A key point of contact for the General Manager and reporting to the Managing Director of Operations, this position supports a team of 25 to 30 unionized staff and accomplished chefs who work to create three meals a day for students, faculty, and staff of the Yale community. This position supervises during meal hours, ensuring food quality, preparation, set up, taste, portioning, and cleanliness of the dining hall are maintained to the highest standards.
Required Skills And Abilities
- Exceptional communication skills to interact effectively with Heads of College, Deans, and all other university constituents.
- Strong leadership skills with the ability to supervise and train a diverse staff. Proven experience managing bargaining unit employees. Strong oral and written communication skills.
- Proficiency with food service management systems or similar recipe/menu management systems, database management, Microsoft Office, internet, and email.
Principal Responsibilities
- Plan, organize, and manage operations within Yale Hospitality, including residential student meals, executive dining, cafes, and conference services.
- Support the design, development, and creation of quality experiences in areas like setup, decoration, linen, props, and other aspects, as well as daily service, special events, and catered functions.
- Assist with menu forecasting standards.
- Ensure high customer service standards by developing and overseeing service policies, quality assurance, staff training, food handling, and sanitation standards.
- Conduct regular inspections and evaluations of service, station appearance, cleanliness, sanitation, and employee uniform compliance.
- Gather guest feedback through surveys and direct interactions to improve service.
- Implement and monitor housekeeping, safety, and sanitation rules.
- Build strong relationships with university stakeholders including Heads of Colleges, faculty, administration, and students.
- Supervise service areas during meal times and events.
- Monitor financial performance by reviewing revenue and expenses, and prepare operational reports with recommendations.
- Manage payroll, staff scheduling, and attendance.
- Support inventory control and procurement processes.
- Conduct staff interviews, training, evaluations, and maintain positive employee relations.
- Ensure compliance with university policies and procedures.
- Perform other duties as assigned.
Required Education And Experience
Bachelor\’s degree in Hotel/Restaurant Management or a related field, along with 4 years of relevant Service Management experience, or an equivalent combination of education and experience.
Required Licenses and Certifications
ServSafe Certified and Valid Driver’s License.
Physical Requirements
Sustained standing; frequent bending; ability to lift and carry supplies up to 25 pounds without assistance; ability to carry supplies up or down stairs.
Background Check Requirements
Pre-employment background screening, including possible motor vehicle, DOT certification, drug testing, and credit checks. All offers contingent upon successful completion of background checks.
Health Requirements
Certain positions may require vaccinations, tests, or examinations as mandated by law or policy.
Posting Disclaimer
Salary is commensurate with qualifications, experience, and market conditions. This description summarizes essential functions and does not list all duties. Yale is committed to diversity and non-discrimination policies. Inquiries can be directed to the Office of Institutional Equity and Accessibility. Yale is a tobacco-free campus.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industry: Higher Education
#J-18808-Ljbffr
Hospitality Operations Manager, Res Rounds employer: Yale University
Contact Detail:
Yale University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Manager, Res Rounds
✨Tip Number 1
Familiarise yourself with Yale University's dining services and their unique offerings. Understanding their menu styles, service standards, and customer feedback mechanisms will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles at Yale. They can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the position.
✨Tip Number 3
Highlight your leadership experience in managing diverse teams, especially in a hospitality setting. Be prepared to share specific examples of how you've successfully trained and supervised staff in previous roles.
✨Tip Number 4
Prepare to discuss your familiarity with food service management systems and how you've used them to enhance operational efficiency. This will show that you're not only qualified but also proactive in improving service quality.
We think you need these skills to ace Hospitality Operations Manager, Res Rounds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly any roles where you've supervised staff or managed dining operations. Use specific examples that demonstrate your leadership skills and ability to maintain high standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and how your background aligns with the responsibilities of the Hospitality Operations Manager role. Mention your communication skills and experience with food service management systems, as these are key requirements.
Highlight Relevant Skills: When detailing your experience, focus on skills such as team supervision, customer service excellence, and financial management. Use bullet points to make these stand out and ensure they relate directly to the job description provided by Yale University.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a management role.
How to prepare for a job interview at Yale University
✨Showcase Your Leadership Skills
As a Hospitality Operations Manager, you'll be leading a diverse team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and trained staff in the past.
✨Demonstrate Communication Proficiency
Exceptional communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would interact with various university constituents like Heads of College and Deans.
✨Familiarise Yourself with Food Service Management Systems
Since the role involves managing food service operations, brush up on your knowledge of food service management systems and be ready to discuss any relevant experience you have with menu management or database systems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of examples where you've had to ensure food quality, manage customer service issues, or handle staff conflicts effectively.
