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- Tasks: Welcome guests, manage check-ins and check-outs, and ensure a fantastic experience.
- Company: Join Melia Hotels International, a vibrant family with endless growth opportunities worldwide.
- Benefits: Enjoy competitive pay, hotel discounts, health plans, and a supportive work environment.
- Why this job: Be part of a unique hotel culture in Newcastle, making every guest feel special.
- Qualifications: Experience in hospitality, fluency in English, and knowledge of the Opera system required.
- Other info: Flexible part-time hours with potential for career growth across 350+ hotels globally.
The predicted salary is between 13000 - 18000 ÂŁ per year.
INNSiDE Newcastle: a hotel with a great deal of personality in downtown Newcastle.
One part history, one part avant-garde, a vibrant combination that is perfectly reflected in this unique urban hotel. Located on the city\’s historic quayside and with views of the River Tyne. A magnificent location and easy access make it the ideal base for exploring everything that Newcastle has to offer.
Salary package: ÂŁ 15516.86 plus service charge // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more
Part-time Receptionist (24 hours/week)
The responsibilities include, but are not limited to:
- Ensure that all guests are welcomed and checked in to the hotel in a warm, genuine and professional manner, addressing them by name when possible. Be fully conversant with check-out procedures in an informative and helpful manner.
- Project a helpful and enthusiastic attitude while offering choices, anticipating and identifying guest expectations, to ensure that guests’ needs are met and where possible exceeded.
- Be aware of current hotel availability and propose up-sell and cross-sell when possible to maximize room occupancy and hotel revenue.
- Present all accounts to company and agency bills with compliant back-up. Provide guests with the corresponding invoice related to payment taken.
- Observe all security, health and safety regulations. Be capable of acting appropriately during emergency situations in accordance with hotel procedures.
- Undertake duties with regard to relevant legislation. Undertake any other reasonable duties as directed by senior reception staff or management.
- File all new arrival registration cards after completion by the guest with their personal details, ensuring contact details are accurate.
What are we looking for?
- Experience in a related activity
- Fluency in English
- Knowledge of the Opera system
The successful candidate must already have eligibility to work in the UK.
Compensation and Benefits
- Competitive Salary
- Holidays: 28 days’ holiday including 8 public holidays (pro-rata)
- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
- Discounted dental and health cover with HSF
- Travel and food discounts: excellent employee special rates in Melia Hotels worldwide for team members and their guests, with F&B discount where applicable
- Personal development: programs to support your career from the start, with online learning
- Career growth: opportunity to progress within a network of over 350 hotels (subject to local right to work rules)
- High street discounts: with Perks at Work
The successful candidate must already have eligibility to work in the UK.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From junior to senior, all have qualities that make working at Meliá an opportunity for growth and a chance to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and a sense of belonging to a big family where you are a VIP.
We are committed to equal opportunities between women and men in the workplace and to diversity and inclusion, avoiding discrimination of any kind. Diversity and inclusion among our employees are essential for our success as a global company.
We support sustainable growth of our industry through a socially responsible team. Our motto is: Toward a sustainable future, from a responsible present. Thanks to our collaborators, we make it possible.
If you want to be “Very Inspiring People”, follow us on: INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR
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Part-time Hotel Receptionist employer: Melia Hotels International
Contact Detail:
Melia Hotels International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the Opera system, as it's specifically mentioned in the job description. If you have experience with similar hotel management software, be ready to discuss how those skills can transfer.
✨Tip Number 2
Showcase your customer service skills during any interactions. Meliá values a warm and genuine approach, so think of examples where you've gone above and beyond for guests or customers.
✨Tip Number 3
Research Meliá Hotels International and their values. Understanding their commitment to equality, diversity, and sustainability will help you align your answers with their corporate culture during interviews.
✨Tip Number 4
Prepare to discuss your availability and flexibility, as this is a part-time role. Being open about your schedule can demonstrate your willingness to meet the hotel's needs.
We think you need these skills to ace Part-time Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any previous roles where you interacted with guests, handled check-ins, or managed reservations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Melia Hotels International that attract you, such as their commitment to employee development and diversity.
Showcase Your Skills: In your application, clearly outline your skills that match the job description, such as fluency in English, familiarity with the Opera system, and your ability to provide excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Melia Hotels International
✨Know the Hotel and Its Values
Before your interview, take some time to research Melia Hotels International. Understand their values, mission, and what makes them unique. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a hotel receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will showcase your ability to handle the responsibilities of the role effectively.
✨Familiarise Yourself with the Opera System
Since knowledge of the Opera system is a requirement, if you have experience with it, be ready to discuss it. If not, consider doing a bit of research or even a quick tutorial online. Showing that you're proactive about learning can impress your interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, or opportunities for growth within the company. This not only shows your interest but also helps you determine if this is the right fit for you.
