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For Companies At a Glance
- Tasks: Be the friendly face for guests, booking appointments and ensuring a top-notch experience.
- Company: Join the prestigious Bentley and Lamborghini team in Royal Tunbridge Wells.
- Benefits: Enjoy a competitive salary, 31 days off, discounts, and a cycle-to-work scheme.
- Why this job: This role offers a chance to work with luxury brands and enhance guest experiences.
- Qualifications: Must have a full UK driving licence and at least one year in customer service.
- Other info: Full-time hours with a supportive team and opportunities for recognition.
The predicted salary is between 25837 - 35000 £ per year.
Benefits include;
The opportunity for an experienced Automotive Aftersales Advisor , to join a friendly team within Bentley and Lamborghini Tunbridge Wells . We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects.
Job Role
To be the first point of contact for all Service guests, by way of providing a professional reception and facilitating the efficient operation of the Service department’s workshop in order to maximise the Guest Experience and departmental profitability through all guest services.
Key Responsibilities and Duties (list not exhaustive)
Work Pattern
This is a permanent full-time position:
Successful applicants will possess and be able to offer;
Aftersales Advisor employer: Bentley and Lamborghini
Contact Detail:
Bentley and Lamborghini Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with Bentley and Lamborghini's brand values and customer service standards. Understanding their luxury market positioning will help you align your approach when interacting with guests.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints and upselling services. Role-playing scenarios can help you feel more confident in real-life situations.
✨Tip Number 3
Network with current or former employees of Bentley and Lamborghini to gain insights into the company culture and expectations. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail, focusing on how you handled specific challenges. Highlighting your problem-solving skills will demonstrate your suitability for the Aftersales Advisor role.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles similar to an Aftersales Advisor. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brands involved, Bentley and Lamborghini. Mention specific experiences that align with the responsibilities listed in the job description.
Highlight Relevant Skills: Emphasise your communication, organisational, and sales skills in your application. Provide examples of how you've successfully managed guest experiences or resolved complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bentley and Lamborghini
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or complaints, demonstrating your problem-solving skills and commitment to guest satisfaction.
✨Familiarise Yourself with the Brand
Research Bentley and Lamborghini to understand their brand values and customer expectations. Showing that you have a genuine interest in the brands will help you stand out and demonstrate your enthusiasm for the role.
✨Prepare for Role-Specific Questions
Expect questions related to booking vehicle appointments, managing guest expectations, and upselling services. Think about how you would handle various scenarios and be ready to discuss your approach to maximising guest experience and departmental profitability.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities, so be ready to discuss how you manage your time and tasks effectively. You might want to mention any tools or methods you use to keep track of appointments, stock, and guest follow-ups.
